Account Coordinator

As an Account Coordinator, you will support the day‑to‑day operational delivery for customer accounts, ensuring vehicle movements, reporting and communication run smoothly.

You will act as the primary point of contact for our customers, providing regular updates via email and occasional phone calls to resolve queries, provide progress updates or handle escalations.

Working closely with Sales, Operations and external stakeholders, you will help keep vehicle activity on track and ensure contractual timeframes are consistently met.

Much of the role involves tracking vehicles through operational systems and Excel‑based reports, coordinating updates across operational teams, and keeping customers informed of progress or delays throughout the vehicle journey.

This is a role for someone organised, proactive and confident – someone who enjoys coordinating activity, solving problems and building strong working relationships.

• What you'll be doing
• Act as the main point of contact for customers, providing regular email updates on vehicle status, progress and any delays.
• Serve as an escalation point and liaison between Sales and Operations.
• Build strong relationships with operational teams including workshops, bodyshops and logistics, proactively chasing updates and confirming vehicle locations when required.
• Attend customer review meetings and conference calls as required.
• Coordinate and monitor vehicle movements to meet contractual timeframes.
• Track vehicle activity using Excel‑based reports, including managing vehicle lists, updating registration data, and maintaining accurate tracking spreadsheets.
• Process and manage vehicle collection requests from vendors.
• Ensure all vehicles are collected within designated SLAs.
• Work closely with logistics teams to coordinate collections, deliveries and re‑deliveries.
• Support day‑to‑day operational delivery across centralised accounts.
• Produce accurate vehicle updates and account reports.
• Compile and distribute internal and external reports.
• Maintain and update internal systems and vehicle tracking platforms with precision and attention to detail.
• Identify potential sales opportunities within accounts.
• Support relationship management and customer retention.
• Contribute to service improvements and operational efficiencies.

Essential skills and qualifications

• Confidence speaking to customers at all levels and handling escalations calmly and professionally.
• Ability to manage multiple tasks, meet tight deadlines and stay focused in a fast‑paced, high‑volume environment.
• Build trust quickly and collaborate effectively across departments.
• Accuracy matters to you – especially when handling data, reports and customer information.
• Confidence working with Excel and operational data, maintaining tracking spreadsheets and producing accurate reports.
• Understanding of business priorities and ability to spot opportunities to add value.
• Take ownership of workload and embrace change positively.

Salary

About the company

Manheim Vehicle Services, part of the Cox Automotive Group, is a fast‑paced, innovative business dedicated to delivering outstanding support for our customers.

Benefits

• Option to buy additional holiday days.
• Birthday off every year – paid.
• One annual Well‑Being Day to relax and recharge.
• One paid Charity Day to give back and support a cause that matters.
• Opportunities for career progression across the Cox Automotive network.
• Competitive pension scheme.
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