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- Tasks: Support the Transport Team with admin tasks and ensure timely vehicle collections and deliveries.
- Company: Join Manheim Inspection Services, a leader in vehicle logistics and customer service excellence.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a fast-paced team that values efficiency and customer satisfaction while making a real impact.
- Qualifications: Strong communication skills, excellent organisation, and a knack for customer service are essential.
- Other info: This is a 12-month fixed-term contract with potential for future opportunities.
The predicted salary is between 28800 - 43200 £ per year.
The Transport Team are a core part of the Manheim Inspection Services delivery agreement. The team arrange and complete a variety of specialist movements on behalf of our customers, with a minimum of 300 jobs per week. Your role will be to support the Transport Team by providing accurate and timely administrative support, ensuring records and administration is kept in line with Standard Operating Practices and maintain customer service excellence at all times.
Scope of Role:
- Assist with general administration duties within the transport department to ensure the collections and deliveries of vehicles are within customer specified SLAs.
- Co-ordinating collections with transport companies.
- Co-ordinating collections on behalf of internal & external customers.
- Collate and send daily reports to internal & external customers.
- Liaise with field inspectors/scheduling, giving them up-to-date information and guidance on delivery and collection details where necessary.
- Deal with customer queries in a polite and efficient manner.
- Ensuring all customer contact details and diary notes are updated correctly.
- Liaising with the appraisal management team to help resolve customer queries.
- Chasing delivery times and contacting end destinations to ensure jobs are completed within SLAs.
- Provide accurate information to other departments and the management team upon request.
- Work closely with subcontractors, internal resources, and other departments to ensure collections run to schedule.
- Produce reports to monitor performance.
- Liaise with subcontractors to ensure service levels are maintained.
- Ensure all information regarding collection and delivery locations is accurate.
Objectives for Role:
- To book movements within 24 hours for delivery within the agreed SLAs and in line with the Average transport cost KPI.
- To minimise Transport Fault aborts to 3% of all MIS aborts.
- To ensure all queries, aborts, and changes are actioned within a reasonable time frame.
- To continue to develop internal processes to increase team efficiency.
Skills, Knowledge and Experience:
- Strong customer service skills and telephone manner.
- Excellent communication skills both verbal and written.
- Organised with the ability to work to tight deadlines and under pressure.
- Excellent administration skills.
- Flexible and able to adapt to change quickly.
- Able to follow instructions and work using your own initiative.
- Good geographical knowledge.
Transport Coordinator (12 months FTC) employer: COX AUTOMOTIVE RETAIL SOLUTIONS LIMITED
Contact Detail:
COX AUTOMOTIVE RETAIL SOLUTIONS LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transport Coordinator (12 months FTC)
✨Tip Number 1
Familiarise yourself with the logistics and transport industry. Understanding the key players, common challenges, and terminology will help you speak confidently during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the transport sector. Attend industry events or join online forums to connect with people who can provide insights about the role and potentially refer you to opportunities within their organisations.
✨Tip Number 3
Prepare for situational questions that may arise during interviews. Think of examples from your past experiences where you've demonstrated strong customer service skills, effective communication, and the ability to work under pressure.
✨Tip Number 4
Research StudySmarter and our values. Understanding our mission and how the Transport Coordinator role fits into our overall objectives will allow you to tailor your responses and show how you can contribute to our success.
We think you need these skills to ace Transport Coordinator (12 months FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and customer service. Emphasise any previous roles where you coordinated logistics or managed schedules, as these are key aspects of the Transport Coordinator role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your ability to handle customer queries efficiently and your organisational skills under pressure.
Showcase Communication Skills: Since excellent communication is crucial for this position, provide examples in your application of how you've effectively communicated with customers or team members in past roles. This could be through managing queries or providing updates.
Highlight Problem-Solving Abilities: Demonstrate your problem-solving skills by including examples of how you've dealt with challenges in previous jobs. This could involve resolving customer issues or coordinating logistics under tight deadlines.
How to prepare for a job interview at COX AUTOMOTIVE RETAIL SOLUTIONS LIMITED
✨Showcase Your Customer Service Skills
Since the role requires strong customer service skills, be prepared to share examples of how you've handled customer queries in the past. Highlight your ability to remain polite and efficient under pressure.
✨Demonstrate Organisational Abilities
The Transport Coordinator position involves managing multiple tasks simultaneously. Discuss your experience with prioritising tasks and meeting tight deadlines, as well as any tools or methods you use to stay organised.
✨Familiarise Yourself with the Company’s Operations
Research the company’s transport operations and understand their Standard Operating Practices. This will show your genuine interest in the role and help you answer questions more effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding handling delays or customer complaints. Prepare scenarios where you successfully resolved issues, demonstrating your initiative and adaptability.
