Dealer Services Specialist II - Manheim Darlington

The Dealer Services Specialist II is a hybrid role working with both dealer and commercial clients. This role plays a pivotal role in building and maintaining client relationships, offering tailored solutions and proactive support, in collaboration with the national sales team, auction representatives, and stakeholders for clients in the assigned market center.

Primary Duties / Key Responsibilities:

• Cultivate and nurture strong relationships with clients through proactive engagement, personalized communication, and tailored solutions to meet their needs.
• Utilize industry insights and product knowledge to provide valuable guidance and recommendations, demonstrating a commitment to client satisfaction and long-term partnerships.
• Partner closely with outside sales teams to ensure a unified approach in serving clients, enhancing their experience through seamless coordination and alignment of strategies.
• Act as a liaison between clients and internal departments, demonstrating responsiveness, follow-through, autonomous problem solving and ownership in resolving issues from start to finish.
• Serve as a sales agent for assigned accounts at a physical site location or within a market center, engaging with clients to understand their specific business needs and challenges.
• Utilize a consultative approach to foster constructive dialogue with dealers on their sales performance, employing de-escalation methods to facilitate productive conversations.
• Assist with customer care issues and respond to dealer and commercial client inquiries, problems, or concerns in a professional manner.
• Coordinate sale vehicle run processes, monitor auctions, and maintain direct client communication for assigned clients in the location or market center.
• Empower clients through personalized coaching sessions to adeptly utilize our suite of tools, ensuring optimal effectiveness and satisfaction in their experience.
• Leverage vehicle valuation and sales trend data to facilitate successful transactions between buyers and sellers.
• Examine vehicles within the sales lineup, utilizing Auto Check to verify that inventory meets necessary specifications.
• Responsible for efficiently coordinating redemptions, involving scheduling with consumers for vehicle pickup, facilitating payments, and ensuring proper documentation.
• Educate clients on auction processes and upsell Manheim/CAI services based on client needs.
• Demonstrate effective prioritization skills, professionalism in client relationships, and assist with customer care issues promptly and professionally.

Required Experience & Specialized Knowledge And Skills:

• High School Diploma/GED and 3 years' experience in a related field.
• Bachelor's degree in a related discipline preferred.
• Strong verbal and written skills required.
• Ability to build strong business relationships required.
• Problem solving and de-escalation skills required.
• Strong organizational skills required.
• Strong knowledge of Salesforce, AS400, Workbench and Excel preferred.
• Previous experience as a Dealer Services Specialist or Commercial Services Specialist preferred.

Compensation:

Hourly base pay rate is $20.10 - $30.10/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities.

Benefits:

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.