At a Glance
- Tasks: Support key customers and manage administrative tasks to enhance their experience.
- Company: Cox Automotive Europe is a leading global automotive services organisation with a rich legacy.
- Benefits: Enjoy perks like extra holiday days, birthday off, and a Well-Being Day.
- Other info: This is an entry-level full-time position with opportunities for career progression.
- Why this job: Join a diverse team focused on innovation and customer satisfaction in the automotive industry.
- Qualifications: Customer service experience and strong administrative skills are essential for this role.
The predicted salary is between 27000 - 45000 £ per year.
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37.5 hours a week (Monday – Friday 9:00 – 17:30)
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Accelerate your career with a company that leads the way!
Overview
Manheim Auction Services is proud to be part of Cox Enterprises — a family-run company with a remarkable 120-year legacy of innovation and forward thinking. As the world’s largest automotive services organization, we’re a global force with more than 24,000 team members supporting over 40,000 customers worldwide.
At Manheim, we believe our differences drive us forward. We champion a culture where everyone — our people, clients, and communities — can thrive together, united by respect, inclusion, and a shared passion for progress. Diversity isn’t just a value; it’s a vital part of our success.
Manheim Auction Services offers a seamless blend of physical and digital auctions, connecting buyers and vendors with an extensive range of vehicles. Whether in person or online, we’re redefining the vehicle auction experience — one transaction at a time.
Why Join Us & What’s In It For You?
As a Cox Automotive team member, you’ll have access to a wide range of benefits, including exclusive discounts, cashback offers and our brilliant peer to peer recognition scheme. And there’s even more to enjoy:
- Option to buy additional holiday days
- Your birthday off every year - paid
- One annual Well-Being Day for you to relax and recharge
- One paid Charity Day to give back and support a cause that matters to you
- Opportunities for career progression across the Cox Automotive network
About The Role
Take ownership of a portfolio of key branch accounts, serving as the primary point of contact and providing dedicated administrative support. This role is critical in ensuring that all administrative tasks are completed accurately, efficiently, and in alignment with business objectives, customer expectations, and service level agreements (SLAs). The ultimate goal is to consistently deliver and enhance a positive customer experience.
What You’ll Be Doing
- Act as the first point of contact for a portfolio of key customers, ensuring all administrative processes are completed to a high standard and within agreed SLAs.
- Handle general customer enquiries efficiently and professionally—whether face-to-face, by phone, or via email—ensuring satisfactory outcomes or escalating when necessary.
- Engage with key customers on sale days to enhance the overall customer experience.
- Collaborate with Account Managers (AMs) and Account Directors (ADs) by providing feedback on administrative processes and customer experiences to support effective customer review meetings.
- Support the provisional bid process by logging bids pre-sale and ensuring appropriate follow-up post-sale.
- Ensure all post-sale documentation is completed accurately and in a timely manner, resolving any queries and providing clear feedback to customers.
- Maintain accurate and up-to-date documentation and AIMS records to support seamless auction operations and account management.
- Build and maintain strong, professional relationships with vendors, acting as a key point of contact to ensure satisfaction and ongoing engagement.
- Provide internal expertise on your portfolio of accounts, contributing to marketing campaigns and related initiatives where relevant.
What We’re Looking For
- Proven experience working within regulated environments, following strict procedures and compliance guidelines
- Strong background in customer-facing roles, with the ability to resolve queries and complaints to mutual satisfaction
- Excellent customer service skills, consistently delivering a positive experience
- Solid administrative abilities, ensuring accuracy and efficiency in all tasks
- High attention to detail and strong data entry accuracy
- Proactive and adaptable, able to use initiative and respond effectively to change
- Collaborative team player, contributing to the successful delivery of sales and events
- Effective time management and organisational skills, with the ability to prioritise workload and meet tight deadlines under pressure
We’re Committed to Inclusion
We are proud to be an inclusive and equal opportunity employer. We celebrate diversity in all its forms. We are a place where you can be you.
Ready To Join Our Team & Make A Difference?
Apply now and drive your career forward with one of the automotive industry’s most trusted names.
STRICTLY NO AGENCIES PLEASE
We kindly ask that agencies do not contact us regarding this vacancy. We work with a carefully selected and trusted group of recruitment partners. We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager. We will not be responsible for any fees related to unsolicited submissions.
Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
Job function
Job function
Customer Service and AdministrativeIndustries
Wholesale Motor Vehicles and Parts
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#J-18808-LjbffrVendor Support Coordinator in Leeds employer: Cox Automotive Europe
Cox Automotive Europe is an exceptional employer that prioritises employee well-being and growth, offering a range of benefits including additional holiday options, paid charity days, and a unique birthday off policy. With a strong commitment to diversity and inclusion, the company fosters a collaborative work culture where every team member can thrive, making it an ideal place for those seeking a meaningful career in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Vendor Support Coordinator in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cox Automotive Europe. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cox Automotive Europe before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Vendor Support Coordinator in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cox Automotive Europe:Your cover letter is your chance to shine! Tell us why you want to work at Cox Automotive Europe specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cox Automotive Europe!
How to prepare for a job interview at Cox Automotive Europe
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
