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- Tasks: Support key customers and manage administrative tasks to enhance their experience.
- Company: Cox Automotive Europe is a leading global automotive services organisation with a rich legacy.
- Benefits: Enjoy perks like extra holiday days, birthday off, and a Well-Being Day.
- Why this job: Join a diverse team focused on innovation and customer satisfaction in the automotive industry.
- Qualifications: Customer service experience and strong administrative skills are essential for this role.
- Other info: This is an entry-level full-time position with opportunities for career progression.
The predicted salary is between 27000 - 45000 £ per year.
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37.5 hours a week (Monday – Friday 9:00 – 17:30)
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Accelerate your career with a company that leads the way!
Overview
Manheim Auction Services is proud to be part of Cox Enterprises — a family-run company with a remarkable 120-year legacy of innovation and forward thinking. As the world’s largest automotive services organization, we’re a global force with more than 24,000 team members supporting over 40,000 customers worldwide.
At Manheim, we believe our differences drive us forward. We champion a culture where everyone — our people, clients, and communities — can thrive together, united by respect, inclusion, and a shared passion for progress. Diversity isn’t just a value; it’s a vital part of our success.
Manheim Auction Services offers a seamless blend of physical and digital auctions, connecting buyers and vendors with an extensive range of vehicles. Whether in person or online, we’re redefining the vehicle auction experience — one transaction at a time.
Why Join Us & What’s In It For You?
As a Cox Automotive team member, you’ll have access to a wide range of benefits, including exclusive discounts, cashback offers and our brilliant peer to peer recognition scheme. And there’s even more to enjoy:
- Option to buy additional holiday days
- Your birthday off every year – paid
- One annual Well-Being Day for you to relax and recharge
- One paid Charity Day to give back and support a cause that matters to you
- Opportunities for career progression across the Cox Automotive network
About The Role
Take ownership of a portfolio of key branch accounts, serving as the primary point of contact and providing dedicated administrative support. This role is critical in ensuring that all administrative tasks are completed accurately, efficiently, and in alignment with business objectives, customer expectations, and service level agreements (SLAs). The ultimate goal is to consistently deliver and enhance a positive customer experience.
What You’ll Be Doing
- Act as the first point of contact for a portfolio of key customers, ensuring all administrative processes are completed to a high standard and within agreed SLAs.
- Handle general customer enquiries efficiently and professionally—whether face-to-face, by phone, or via email—ensuring satisfactory outcomes or escalating when necessary.
- Engage with key customers on sale days to enhance the overall customer experience.
- Collaborate with Account Managers (AMs) and Account Directors (ADs) by providing feedback on administrative processes and customer experiences to support effective customer review meetings.
- Support the provisional bid process by logging bids pre-sale and ensuring appropriate follow-up post-sale.
- Ensure all post-sale documentation is completed accurately and in a timely manner, resolving any queries and providing clear feedback to customers.
- Maintain accurate and up-to-date documentation and AIMS records to support seamless auction operations and account management.
- Build and maintain strong, professional relationships with vendors, acting as a key point of contact to ensure satisfaction and ongoing engagement.
- Provide internal expertise on your portfolio of accounts, contributing to marketing campaigns and related initiatives where relevant.
What We’re Looking For
- Proven experience working within regulated environments, following strict procedures and compliance guidelines
- Strong background in customer-facing roles, with the ability to resolve queries and complaints to mutual satisfaction
- Excellent customer service skills, consistently delivering a positive experience
- Solid administrative abilities, ensuring accuracy and efficiency in all tasks
- High attention to detail and strong data entry accuracy
- Proactive and adaptable, able to use initiative and respond effectively to change
- Collaborative team player, contributing to the successful delivery of sales and events
- Effective time management and organisational skills, with the ability to prioritise workload and meet tight deadlines under pressure
We’re Committed to Inclusion
We are proud to be an inclusive and equal opportunity employer. We celebrate diversity in all its forms. We are a place where you can be you.
Ready To Join Our Team & Make A Difference?
Apply now and drive your career forward with one of the automotive industry’s most trusted names.
STRICTLY NO AGENCIES PLEASE
We kindly ask that agencies do not contact us regarding this vacancy. We work with a carefully selected and trusted group of recruitment partners. We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager. We will not be responsible for any fees related to unsolicited submissions.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Customer Service and Administrative
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Industries
Wholesale Motor Vehicles and Parts
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Vendor Support Coordinator employer: Cox Automotive Europe
Contact Detail:
Cox Automotive Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vendor Support Coordinator
✨Tip Number 1
Familiarise yourself with the automotive industry, especially auction services. Understanding the nuances of vehicle auctions and vendor relationships will give you an edge in discussions during interviews.
✨Tip Number 2
Network with current or former employees of Cox Automotive Europe. They can provide valuable insights into the company culture and expectations for the Vendor Support Coordinator role, which can help you tailor your approach.
✨Tip Number 3
Prepare to demonstrate your customer service skills through real-life examples. Think of specific situations where you resolved issues or enhanced customer experiences, as this is crucial for the role.
✨Tip Number 4
Showcase your organisational skills by discussing how you manage multiple tasks and deadlines. This role requires effective time management, so be ready to share strategies that have worked for you in the past.
We think you need these skills to ace Vendor Support Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administrative roles. Emphasise any previous work in regulated environments and your ability to follow strict procedures.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Vendor Support Coordinator role at Cox Automotive Europe. Mention specific skills that align with the job description, such as your attention to detail and customer service expertise.
Showcase Your Communication Skills: Since this role involves handling customer enquiries, demonstrate your communication skills in your application. Use clear and professional language, and provide examples of how you've resolved customer issues in the past.
Highlight Team Collaboration: Mention any experiences where you worked collaboratively with others, especially in a customer-facing environment. This will show that you can contribute effectively to the team at Cox Automotive Europe.
How to prepare for a job interview at Cox Automotive Europe
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Vendor Support Coordinator. Be prepared to discuss how your previous experience aligns with these tasks, especially in customer service and administrative roles.
✨Showcase Your Customer Service Skills
Since this role involves being the first point of contact for key customers, be ready to share examples of how you've successfully handled customer enquiries or resolved complaints in the past. Highlight your ability to maintain a positive customer experience.
✨Demonstrate Attention to Detail
The job requires strong administrative abilities and accuracy in documentation. Prepare to discuss specific instances where your attention to detail made a difference in your work, particularly in regulated environments.
✨Be Proactive and Adaptable
Cox Automotive values proactive team players who can adapt to change. Think of examples from your past where you took initiative or adapted to new situations, and be ready to share these during your interview.