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- Tasks: Act as the bridge between project delivery and operational support for new tech services.
- Company: Cox Automotive Europe is a leader in digital innovation within the automotive industry.
- Benefits: Enjoy a collaborative work environment with opportunities for professional growth and development.
- Why this job: Be part of meaningful projects that impact major industry players and enhance your skills.
- Qualifications: Experience in IT Service Management or Transition, strong communication, and organisational skills required.
- Other info: This is a full-time associate-level position based in Manchester.
The predicted salary is between 28800 - 43200 £ per year.
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Recruitment Resourcer at Cox Automotive Europe
Service Transition Analyst
Help shape the future of technology at Cox Automotive Europe.
We\’re on the lookout for a Service Transition Analyst to play a key role in how we roll out innovative tech and product services across the business. If you’re passionate about process, thrive on working across teams, and love the buzz of go-lives and smooth handovers, this could be the role for you.
What you\’ll be doing:
As part of our Service & Infrastructure team in the Product & Technology Group , you’ll act as the bridge between project delivery and operational support — making sure new services are fully ready to go live and built to last.
You’ll:
- Be the go-to contact for smooth service handovers from projects into live operations
- Work closely with Product, Technology and Project teams to ensure changes are delivered with minimal disruption
- Lead service readiness reviews and assess transition quality
- Coordinate risk management and readiness plans for go-live success
- Document support models, acceptance criteria, and service processes
- Help run go/no-go meetings and transition workshops
- Collaborate with suppliers and outsourced partners on governance and delivery
What you\’ll bring:
- Experience in IT Service Management, Service Readiness, or Transition
- Excellent stakeholder and communication skills
- Confidence working in complex, cross-functional environments
- Strong organisational skills and ability to juggle priorities
- A proactive mindset — you’ll spot issues before they become problems
Bonus if you’ve got experience with large vendor landscapes or enjoy making structure from ambiguity.
We’re a powerhouse of digital innovation in the automotive space — delivering smart, scalable tech solutions across the UK & Europe. You\’ll be part of a collaborative team, working on meaningful projects that power some of the biggest names in the industry.
Ready to be the difference between ‘just launched’ and ‘launched right’?
Apply now and be a key player in delivering seamless, reliable services to our business.
STRICTLY NO AGENCIES PLEASE
We work with a carefully selected set of recruitment partners and are not looking to add to our PSL.
We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager. We will not be responsible for any fees related to unsolicited submissions.
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Analyst and Information Technology
-
Industries
Software Development, Retail Motor Vehicles, and Wholesale Motor Vehicles and Parts
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Service Transition Analyst employer: Cox Automotive Europe
Contact Detail:
Cox Automotive Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Transition Analyst
✨Tip Number 1
Familiarise yourself with IT Service Management frameworks like ITIL. Understanding these concepts will help you speak the same language as the team and demonstrate your knowledge during discussions.
✨Tip Number 2
Network with current employees at Cox Automotive Europe on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed service transitions or handovers in the past. Real-life scenarios will showcase your experience and problem-solving skills effectively.
✨Tip Number 4
Stay updated on the latest trends in technology and automotive services. Being knowledgeable about industry advancements will not only impress your interviewers but also show your passion for the role.
We think you need these skills to ace Service Transition Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Service Transition Analyst position. Understand the key responsibilities and required skills, such as IT Service Management and stakeholder communication.
Tailor Your CV: Customise your CV to highlight relevant experience in service readiness and transition. Use specific examples that demonstrate your ability to manage complex projects and collaborate across teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and process improvement. Mention how your proactive mindset and organisational skills align with the company's needs, and express your enthusiasm for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Service Transition Analyst role.
How to prepare for a job interview at Cox Automotive Europe
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Service Transition Analyst. Familiarise yourself with key terms like service readiness, go-live processes, and stakeholder management to demonstrate your knowledge during the interview.
✨Showcase Your Communication Skills
Since this role involves working closely with various teams, be prepared to discuss examples of how you've effectively communicated in complex environments. Highlight any experiences where you successfully facilitated discussions or resolved conflicts.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and proactive mindset. Think of specific situations where you identified potential issues before they escalated and how you managed them, especially in a service transition context.
✨Research Cox Automotive Europe
Familiarise yourself with Cox Automotive Europe's products and services. Understanding their business model and recent innovations will help you tailor your responses and show genuine interest in the company during the interview.