At a Glance
- Tasks: Provide friendly IT support and resolve issues for users.
- Company: Join a dynamic Technology team focused on exceptional customer service.
- Benefits: Great opportunity for career growth with ongoing development.
- Other info: Supportive team environment with clear pathways for progression.
- Why this job: Kick-start your IT career while working with diverse technologies.
- Qualifications: Strong communication skills and a proactive attitude are essential.
The predicted salary is between 40000 - 45000 £ per year.
Are you passionate about technology and delivering exceptional customer service? Looking to kick-start or grow your career in IT? Join our dynamic Technology team and become a key part of delivering outstanding support across the business.
As a Service Desk Analyst, you’ll be the first point of contact for IT support, ensuring a smooth and professional experience for all users.
- Provide friendly, professional support for IT incidents and service requests
- Diagnose and resolve issues at first point of contact wherever possible
- Escalate more complex problems to specialist teams
- Take ownership of tickets through to resolution
- Keep users informed with clear and timely communication
- Log and manage all incidents using ServiceNow
- Contribute to improving knowledge bases and first-time fix rates
We’re seeking someone with a customer-first mindset, strong communication skills, and a proactive attitude to learning.
Key Skills & Experience- Strong customer service and communication skills
- Logical and structured approach to problem solving
- Ability to prioritise workload and manage competing demands
- Basic understanding of IT systems and troubleshooting
- Familiarity with Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Aware of networking (WAN/LAN) is beneficial
- Knowledge of ITIL or IT best practices (desirable, not essential)
What You’ll Bring:
- A proactive, positive attitude and eagerness to learn
- Strong attention to detail and organisation skills
- Ability to work collaboratively as part of a team
- Adaptability in a changing environment
Why Join Us?
- Great opportunity to start or develop your IT career
- Exposure to a wide range of technologies and systems
- Supportive team environment with ongoing development opportunities
- Clear pathways for career progression
If you’re motivated, customer-focused, and ready to build your future in IT, we’d love to hear from you. Apply today and take the next step in your Technology career.
Service Desk Analyst employer: Cox Automotive Europe
Join our vibrant Technology team as a Service Desk Analyst, where you'll not only kick-start your IT career but also thrive in a supportive environment that prioritises employee growth and development. With access to a diverse range of technologies and a culture that values collaboration and proactive learning, you'll find clear pathways for career progression while delivering exceptional customer service. This is an excellent opportunity to be part of a dynamic workplace that fosters innovation and teamwork.
