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For Companies At a Glance
- Tasks: Coordinate vehicle sales and ensure smooth auction operations daily.
- Company: Cox Automotive Europe connects buyers and sellers in the automotive industry.
- Benefits: Enjoy a competitive salary, supportive environment, and opportunities for growth.
- Why this job: Join a collaborative team focused on excellence and customer satisfaction.
- Qualifications: Team player with strong communication skills and attention to detail required.
- Other info: Inclusive workplace celebrating diversity; entry-level position with full-time hours.
The predicted salary is between 28641 - 28641 £ per year.
Location: Gloucester
Salary: £28,641 plus a fantastic range of benefits
Hours: 40 hours per week (Mon - Fri 8:30 - 17:00)
About Us
Manheim, part of Cox Automotive Group, operates 12 Auction Centres across the UK. We connect vehicle manufacturers, fleet & leasing companies, and dealers with a wide network of buyers both in-person and online.
Our Service Delivery Team plays a vital role in ensuring smooth auction operations. From coordinating collections and deliveries to managing vehicle data, documentation, and payments, we keep the wheels turning behind the scenes.
About The Role
As a Service Delivery team member, you’ll help ensure the seamless daily operation of our auction office. You will work closely with the Service Delivery Manager and other teams to maintain high standards in customer service, vehicle processing, and operational excellence.
What You Will Do
- Coordinate and process vehicle sales, ensuring they meet internal and client SLAs.
- Accurately input vehicle data and documents to support smooth arrivals and sales.
- Maintain close communication with the Operations team to reduce delays.
- Ensure vehicles flow efficiently through pre-sale, sale, and post-sale stages.
- Process invoices and customer payments via Bankline.
- Handle delivery requests and general client enquiries professionally.
- Support the Service Delivery Manager with day-to-day tasks and continuous improvement initiatives.
- Maintain a safe, presentable office environment in line with HSE standards.
- Help resolve operational disputes and escalate issues when needed.
- Promote a culture of health, safety, and performance across the team.
What You’ll Need To Succeed
- A team player mindset with a focus on completing tasks to a high standard.
- Proven experience in a fast-paced, service delivery or admin environment.
- Strong communication skills – both written and verbal.
- Flexible and proactive, able to adapt to changing priorities.
- A customer-first attitude with a passion for delivering great service.
- Confident using Microsoft Office (Excel, Word, Outlook).
- Comfortable working in a target/KPI-driven environment.
- High attention to detail and accurate data entry skills.
- Strong time management and organisational abilities.
- Ability to meet deadlines and work efficiently under pressure.
- First Aid at Work qualification is a plus (but not essential).
Why Join Us
At Manheim, you’ll be part of a team that values collaboration, development, and delivering excellence to our customers. We offer opportunities to grow and thrive in a supportive and fast-moving environment.
We are proud to be an inclusive and equal opportunity employer. We celebrate diversity in all its forms – gender identity, race, ethnicity, sexual orientation, religion, age, disability, neurodiversity, education and beyond. We are a place where you can be you.
Service Delivery Co-ordinator employer: Cox Automotive Europe
Contact Detail:
Cox Automotive Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Co-ordinator
✨Tip Number 1
Familiarise yourself with the auction process and the specific operations at Manheim. Understanding how vehicle sales are coordinated and the importance of SLAs will help you demonstrate your knowledge during any discussions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled client enquiries or resolved disputes in previous roles. This will highlight your ability to maintain a customer-first attitude.
✨Tip Number 3
Brush up on your Microsoft Office skills, particularly Excel, as data entry and management are crucial for this role. Being able to demonstrate proficiency can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Cox Automotive or Manheim. They can provide valuable insights into the company culture and expectations, which can be beneficial during interviews.
We think you need these skills to ace Service Delivery Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service delivery or administrative roles. Emphasise skills like communication, attention to detail, and time management, as these are crucial for the Service Delivery Co-ordinator position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work in a fast-paced environment. Mention specific examples of how you've successfully managed tasks similar to those listed in the job description.
Highlight Relevant Skills: In your application, clearly outline your proficiency with Microsoft Office and any experience you have in a target-driven environment. This will demonstrate your readiness for the role and your ability to meet deadlines.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the role.
How to prepare for a job interview at Cox Automotive Europe
✨Show Your Team Player Spirit
As a Service Delivery Co-ordinator, you'll be part of a team that values collaboration. Highlight your experiences working in teams and how you contributed to achieving common goals.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. Prepare examples of how you've successfully communicated with clients or colleagues in previous positions, especially in fast-paced environments.
✨Emphasise Your Attention to Detail
With responsibilities like data entry and processing vehicle sales, attention to detail is crucial. Be ready to discuss how you ensure accuracy in your work and any systems you use to maintain high standards.
✨Prepare for Scenario-Based Questions
Expect questions about handling operational disputes or managing tight deadlines. Think of specific situations where you successfully navigated challenges and be prepared to share those stories.
