At a Glance
- Tasks: Handle customer complaints and provide expert guidance for issue resolution.
- Company: Cox Automotive Europe, a leader in the automotive industry.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement.
- Why this job: Make a real difference by helping customers and improving services.
- Qualifications: Strong communication skills and experience in customer service.
The predicted salary is between 25000 - 32000 £ per year.
Cox Automotive Europe is seeking a Customer Relations Advisor to take ownership of customer complaints and provide expert guidance on how to resolve issues across our business.
The role involves direct communication with customers by email, letter, telephone, and online channels, supporting high-profile cases and ensuring timely resolutions.
You'll contribute to continuous improvement, produce reports, and collaborate with Legal, Compliance, and other teams to align with FCA/TCF guidelines.
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Customer Relations & Complaints Specialist in Rothwell employer: Cox Automotive Europe
NextGear Capital is an exceptional employer that fosters a dynamic and collaborative work culture, particularly in its Chester location. With a strong focus on employee growth and development, team members are encouraged to innovate and drive meaningful change within the organisation, especially through exciting projects like the systems modernisation programme. The hybrid working model allows for flexibility while ensuring that employees can engage directly with their teams and stakeholders, making it a rewarding environment for those passionate about technology and business transformation.
