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- Tasks: Lead a dynamic team to ensure smooth daily operations and exceptional service.
- Company: Join Manheim, a key player in the automotive auction industry, known for excellence.
- Benefits: Enjoy a collaborative culture, growth opportunities, and a commitment to diversity.
- Why this job: Be part of a team that values your input and drives continuous improvement.
- Qualifications: Seeking experienced leaders with strong communication and organisational skills.
- Other info: Full-time role based in Colchester with a competitive salary of £37,350.
The predicted salary is between 30000 - 42000 £ per year.
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About Us
At Manheim, our Operations Team plays a vital role in the success of our auctions. We manage key activities such as vehicle movements, inspections, VCP, and imagery. Our team ensures smooth daily operations, supports successful sales, and consistently delivers high standards of customer service and operational excellence.
Location: Colchester
Salary: £37,350
About Us
At Manheim, our Operations Team plays a vital role in the success of our auctions. We manage key activities such as vehicle movements, inspections, VCP, and imagery. Our team ensures smooth daily operations, supports successful sales, and consistently delivers high standards of customer service and operational excellence.
What You Will Be Doing
As an Operations Manager at Manheim, you’ll lead a high-performing team to ensure smooth and efficient daily operations, supporting vehicle inspections, movement, and auction readiness. You’ll play a key role in delivering exceptional service, driving productivity, and continuously improving our processes.
Your Key Responsibilities Will Include
- Managing the Operations team and ensuring the right resources are in place to meet vehicle inspection SLAs.
- Overseeing online performance, quality, and productivity to meet Manheim standards.
- Monitoring and improving inspection quality and workflow across all operational areas.
- Ensuring effective coordination between functions like Inspections, Recon, Valet, and Storage.
- Supporting the smooth integration of Inspection and Manheim Assured services.
- Handling all people management activities including training, development, and performance reviews.
- Leading regular team meetings and ensuring effective communication across the department.
- Identifying and implementing improvements to boost online activity, revenue, and efficiency.
- Ensuring Health & Safety compliance and training is completed across the site.
- Collaborating with Sales and Buyer Services to ensure accurate and up-to-date stock management.
What We’re Looking For
We’re seeking an experienced and motivated Operations Manager with strong leadership skills and a passion for delivering results. The ideal candidate will bring:
- Proven experience managing large teams in a fast-paced, operational or logistics environment
- Strong knowledge of working within structured procedures and compliance frameworks
- A background in customer-facing roles, with the ability to resolve issues effectively and professionally
- Solid experience in budgeting, planning, and interpreting financial data to drive performance
- Excellent communication skills – both verbal and written – with the ability to influence and engage teams
- Strong organisational and time management abilities, including workload prioritisation and delegation
- Analytical mindset with experience working to KPIs and SLAs
- A proactive, solution-focused approach and a drive for continuous improvement
Why Join Us
At Manheim, you’ll be part of a team that values collaboration, development, and delivering excellence to our customers. We offer opportunities to grow and thrive in.
We are proud to be an inclusive and equal opportunity employer. We celebrate diversity in all its forms – gender identity, race, ethnicity, sexual orientation, religion, age, disability, neurodiversity, education and beyond. We are a place where you can be you.
STRICTLY NO AGENCIES PLEASE
We work with a carefully selected set of recruitment partners and are not looking to add to our PSL. We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager. We will not be responsible for any fees related to unsolicited submissions.
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Operations Manager employer: Cox Automotive Europe
Contact Detail:
Cox Automotive Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Familiarise yourself with the specific operations and processes at Manheim. Understanding their vehicle inspection SLAs and how they manage daily operations will give you an edge in discussions during interviews.
✨Tip Number 2
Network with current or former employees of Manheim to gain insights into the company culture and expectations for the Operations Manager role. This can help you tailor your approach and demonstrate your genuine interest in the position.
✨Tip Number 3
Prepare examples of how you've successfully led teams in fast-paced environments. Highlight your experience in managing performance, quality, and productivity, as these are key responsibilities for the role.
✨Tip Number 4
Stay updated on industry trends related to logistics and operations management. Being knowledgeable about current challenges and innovations can help you stand out as a proactive candidate who is ready to drive continuous improvement.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, particularly in fast-paced environments. Use specific examples that demonstrate your leadership skills and ability to meet SLAs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your background aligns with the responsibilities listed, such as managing teams and improving operational processes.
Highlight Key Skills: In your application, emphasise skills that are crucial for the Operations Manager role, such as budgeting, planning, and compliance. Use bullet points for clarity and impact.
Showcase Achievements: Include quantifiable achievements in your application. For example, mention how you improved efficiency or customer satisfaction in previous roles, as this will resonate with the hiring team at Cox Automotive Europe.
How to prepare for a job interview at Cox Automotive Europe
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Operations Manager at Manheim. Familiarise yourself with key activities like vehicle movements, inspections, and auction readiness. This will help you demonstrate your knowledge and how your experience aligns with their needs.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership abilities, especially in managing large teams in fast-paced environments. Be ready to discuss how you've successfully led teams, improved processes, and driven productivity in previous roles.
✨Emphasise Customer Service Experience
Since the role involves delivering exceptional service, be prepared to share specific instances where you've resolved customer issues effectively. Highlight your background in customer-facing roles and how it has shaped your approach to operational excellence.
✨Demonstrate Analytical Skills
The job requires working with KPIs and SLAs, so come equipped with examples of how you've used data to drive performance. Discuss any budgeting or financial planning experience you have, as this will show your ability to interpret financial data effectively.
