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- Tasks: Support applications that drive major automotive solutions across the UK and Europe.
- Company: Cox Automotive, a leader in digital innovation with a supportive culture.
- Benefits: Hybrid work, competitive salary, and opportunities for professional growth.
- Why this job: Be at the heart of tech solutions and make a real impact every day.
- Qualifications: Experience in application support, strong troubleshooting skills, and a proactive attitude.
- Other info: Join a dynamic team and work with exciting technologies in a global organisation.
The predicted salary is between 28800 - 48000 ÂŁ per year.
Location: Leeds or Manchester / Hybrid
Are you passionate about problem‑solving, great with people, and excited by the opportunity to support applications that power major automotive solutions across the UK and Europe? If yes—this might be your perfect next step.
At Cox Automotive, our Product & Technology Group (CAPTG) brings together talented teams across Product, Engineering, Service, Infrastructure, Security, Architecture & Data. Together, we deliver and support the digital solutions that keep our business—and our customers—moving forward.
We’re now looking for an Application Support Analyst who’s ready to make an impact.
Why this role mattersYou’ll be right at the heart of ensuring our applications run smoothly, reliably, and securely. Every day, you’ll help keep critical systems performing at their best for colleagues and customers across the business. This is a role for someone who thrives on variety—supporting incidents, digging into performance issues, optimising systems, and championing great customer service.
What you’ll be doingAs an Application Support Analyst, you will:
- Keep applications running seamlessly by proactively monitoring and resolving issues.
- Deliver high‑quality support with a customer‑first mindset.
- Act as a technical escalation point and collaborate with engineering, product, and infrastructure teams.
- Support upgrades, patches, and deployments through robust change control processes.
- Produce and maintain support documentation, knowledge base articles, and technical guides.
- Identify improvements that enhance performance, stability, and user experience.
- Ensure compliance with data, security, and organisational standards.
- Participate in out‑of‑hours support when needed.
We’re looking for someone with a strong blend of technical knowledge, problem‑solving ability, and a proactive “can‑do” attitude. Ideally, you will have:
- Experience in an Application Support or similar ITIL‑aligned environment.
- Solid troubleshooting skills and the ability to explain technical issues clearly.
- Hands‑on experience with SQL Server, relational databases, T‑SQL, XML, HTML.
- Exposure to integration/messaging platforms (BizTalk, MuleSoft) and APIs.
- Understanding of networking basics (DNS, VPN, firewalls).
- Knowledge of C# and .NET.
- Familiarity with monitoring tools (e.g., New Relic, Splunk).
- Experience using ITSM platforms such as ServiceNow or Remedy.
- Ability to produce clear documentation and contribute to knowledge sharing.
- Experience with system checks, maintenance activities, RCA, configuration management, testing and deployment processes.
- Strong interpersonal and communication skills, and a collaborative working style.
- A flexible, curious mind and eagerness to keep learning.
By joining us, you’ll become part of an ambitious, supportive, and forward‑thinking technology function within a global organisation. You’ll work with great people, exciting technologies, and have the opportunity to shape how we support the applications powering our digital ecosystem.
Ready to apply? If you're enthusiastic, solutions‑focused, and looking for a rewarding role in a growing tech team—we’d love to hear from you. Apply now and help us keep innovation running smoothly at Cox Automotive.
Application Support Analyst in Manchester employer: Cox Automotive Europe
Contact Detail:
Cox Automotive Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their products, and be ready to discuss how your skills align with their needs. Practise common interview questions and have your own questions ready to show your interest.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in previous roles. This will demonstrate your ability to thrive in a dynamic environment like Cox Automotive.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Application Support Analyst in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Application Support Analyst role. Highlight your technical knowledge, problem-solving abilities, and any relevant experience with SQL Server or ITIL environments.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this role and how you can contribute to our team. Share specific examples of how you've tackled challenges in previous positions, especially those related to application support.
Showcase Your Technical Skills: Don’t forget to mention your hands-on experience with tools like SQL, T-SQL, and any integration platforms. We want to see your familiarity with monitoring tools and your understanding of networking basics—so make it clear!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Cox Automotive Europe
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around SQL Server, T-SQL, and any relevant APIs. Be ready to discuss how you've used these technologies in past roles, as this will show your practical experience and problem-solving abilities.
✨Showcase Your Customer Service Skills
Since the role emphasises a customer-first mindset, prepare examples of how you've delivered high-quality support in previous positions. Think about specific incidents where you resolved issues effectively and kept users informed throughout the process.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you'd handle specific application support scenarios. Practice articulating your thought process when troubleshooting issues or optimising systems, as this will demonstrate your analytical skills and proactive attitude.
✨Highlight Your Collaborative Spirit
This role involves working closely with various teams, so be ready to discuss your experience in collaborative environments. Share examples of how you've worked with engineering or product teams to resolve issues or implement changes, showcasing your teamwork and communication skills.
