Company Description
Cox Automotive Europe is part of a global leader in connected automotive services, backed by Cox Enterprises Inc., a privately owned company with $22 billion in annual revenue. With 29,000+ team members across five continents, Cox Automotive simplifies the complex vehicle ecosystem by connecting every stage of the vehicle life cycle. In Europe, the organization supports over 18,000 customers with market‑leading remarketing, retail, funding, and vehicle solutions. Its portfolio includes EV Battery Solutions, Manheim services, Movex, Dealer Auction, RMS Automotive, NextGear Capital, Codeweavers, and eVA Valuations & Appraisals, giving employees the opportunity to work with recognized brands and innovative products.
Role Description
This is a full‑time, Hybrid, Buyer Services Assistant role. The Buyer Services Assistant supports buyers throughout the purchasing process, responding to queries promptly and ensuring a smooth, professional experience at every stage. Day‑to‑day responsibilities include handling inbound customer calls and emails, resolving issues efficiently, and providing accurate information about auctions, vehicles, and services. The Buyer Services Assistant collaborates closely with colleagues across departments to maintain high standards of service, support business targets, and contribute to continuous improvement initiatives.
Qualifications
- Strong customer capabilities, including Customer Service and Customer Satisfaction skills, with a focus on delivering a helpful and positive experience.
- Effective people skills, including Interpersonal Skills and Communication, with the ability to build rapport and handle queries clearly and professionally.
- Proficiency in Administrative Assistance tasks, including accurate data entry, record‑keeping, document processing, and general office support.
- Good organization, time management, and attention to detail, with the ability to manage multiple tasks in a fast‑paced environment.
- Comfort using standard office software and customer systems; experience with CRM or contact center tools is an advantage.
- Prior experience in customer service, automotive, or a related commercial environment is beneficial but not essential.
- Ability to work effectively as part of a team, demonstrating reliability, professionalism, and a continuous improvement mindset.
