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- Tasks: Support and optimise applications that drive major automotive solutions across the UK and Europe.
- Company: Cox Automotive, a global leader in digital innovation.
- Benefits: Hybrid work model, supportive team, and opportunities for professional growth.
- Why this job: Be at the forefront of technology, solving real-world problems every day.
- Qualifications: Experience in application support, strong troubleshooting skills, and a proactive attitude.
- Other info: Join a dynamic team and shape the future of digital solutions.
The predicted salary is between 28800 - 48000 ÂŁ per year.
Location: Leeds or Manchester / Hybrid
Are you passionate about problem‑solving, great with people, and excited by the opportunity to support applications that power major automotive solutions across the UK and Europe? If yes—this might be your perfect next step.
At Cox Automotive, our Product & Technology Group (CAPTG) brings together talented teams across Product, Engineering, Service, Infrastructure, Security, Architecture & Data. Together, we deliver and support the digital solutions that keep our business—and our customers—moving forward.
We’re now looking for an Application Support Analyst who’s ready to make an impact.
Why this role mattersYou’ll be right at the heart of ensuring our applications run smoothly, reliably, and securely. Every day, you’ll help keep critical systems performing at their best for colleagues and customers across the business. This is a role for someone who thrives on variety—supporting incidents, digging into performance issues, optimising systems, and championing great customer service.
What you’ll be doingAs an Application Support Analyst, you will:
- Keep applications running seamlessly by proactively monitoring and resolving issues.
- Deliver high‑quality support with a customer‑first mindset.
- Act as a technical escalation point and collaborate with engineering, product, and infrastructure teams.
- Support upgrades, patches, and deployments through robust change control processes.
- Produce and maintain support documentation, knowledge base articles, and technical guides.
- Identify improvements that enhance performance, stability, and user experience.
- Ensure compliance with data, security, and organisational standards.
- Participate in out‑of‑hours support when needed.
We’re looking for someone with a strong blend of technical knowledge, problem‑solving ability, and a proactive “can‑do” attitude. Ideally, you will have:
- Experience in an Application Support or similar ITIL‑aligned environment.
- Solid troubleshooting skills and the ability to explain technical issues clearly.
- Hands‑on experience with SQL Server, relational databases, T‑SQL, XML, HTML.
- Exposure to integration/messaging platforms (BizTalk, MuleSoft) and APIs.
- Understanding of networking basics (DNS, VPN, firewalls).
- Knowledge of C# and .NET.
- Familiarity with monitoring tools (e.g., New Relic, Splunk).
- Experience using ITSM platforms such as ServiceNow or Remedy.
- Ability to produce clear documentation and contribute to knowledge sharing.
- Experience with system checks, maintenance activities, RCA, configuration management, testing and deployment processes.
- Strong interpersonal and communication skills, and a collaborative working style.
- A flexible, curious mind and eagerness to keep learning.
By joining us, you’ll become part of an ambitious, supportive, and forward‑thinking technology function within a global organisation. You’ll work with great people, exciting technologies, and have the opportunity to shape how we support the applications powering our digital ecosystem.
Ready to apply? If you’re enthusiastic, solutions‑focused, and looking for a rewarding role in a growing tech team—we’d love to hear from you. Apply now and help us keep innovation running smoothly at Cox Automotive.
Application Support Analyst in Leeds employer: Cox Automotive Europe
Contact Detail:
Cox Automotive Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to application support. Think about how you’d handle specific technical issues or customer service situations, and be ready to share your thought process.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, highlight examples where you’ve successfully resolved issues or improved processes. This will demonstrate your proactive attitude and ability to thrive in a dynamic environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Cox Automotive.
We think you need these skills to ace Application Support Analyst in Leeds
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for problem-solving and supporting applications shine through. We want to see that you’re genuinely excited about the role and how you can contribute to our team.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in Application Support or similar environments. We love seeing how your skills align with what we’re looking for, so don’t hold back on showcasing your technical know-how!
Be Clear and Concise: In your written application, clarity is key! Use straightforward language to explain your experiences and skills. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Cox Automotive Europe
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around SQL Server, T-SQL, and any integration platforms like BizTalk or MuleSoft. Be ready to discuss how you've used these tools in past roles and how they relate to the job you're applying for.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled complex issues in previous positions. Think about specific incidents where you identified a problem, implemented a solution, and improved system performance. This will demonstrate your proactive mindset and ability to thrive in a dynamic environment.
✨Communicate Clearly and Confidently
Since this role involves a lot of collaboration, practice explaining technical concepts in simple terms. You might be asked to describe a technical issue to someone without a tech background, so being clear and concise is key. Good communication can set you apart!
✨Emphasise Your Customer-First Approach
Cox Automotive values great customer service, so be prepared to discuss how you've prioritised user experience in your previous roles. Share examples of how you've gone above and beyond to support users and ensure applications run smoothly.
