Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and manage service delivery teams to ensure top-notch customer service and operational excellence.
- Company: Join Manheim Auction Services, part of the innovative Cox Enterprises family.
- Benefits: Enjoy perks like extra holiday days, birthday off, and a Well-Being Day.
- Why this job: Make a real impact in a dynamic environment while driving your career forward.
- Qualifications: Experience in people management and operational roles is essential.
- Other info: We celebrate diversity and are committed to creating an inclusive workplace.
The predicted salary is between 36000 - 60000 £ per year.
Accelerate your career with a company that leads the way!
Manheim Auction Services is proud to be part of Cox Enterprises — a family-run company with a remarkable 120-year legacy of innovation and forward thinking. As the world’s largest automotive services organization, we’re a global force with more than 24,000 team members supporting over 40,000 customers worldwide.
At Manheim, we believe our differences drive us forward. We champion a culture where everyone — our people, clients, and communities — can thrive together, united by respect, inclusion, and a shared passion for progress. Diversity isn’t just a value; it’s a vital part of our success.
Manheim Auction Services offers a seamless blend of physical and digital auctions, connecting buyers and vendors with an extensive range of vehicles. Whether in person or online, we’re redefining the vehicle auction experience — one transaction at a time.
As a Cox Automotive team member, you’ll have access to a wide range of benefits, including exclusive discounts, cashback offers and our brilliant peer to peer recognition scheme. And there’s even more to enjoy:
- Option to buy additional holiday days
- Your birthday off every year - paid
- One annual Well-Being Day for you to relax and recharge
- One paid Charity Day to give back and support a cause that matters to you
- Opportunities for career progression across the Cox Automotive network
A dynamic opportunity to lead, manage, and drive all aspects of the Service Delivery function, ensuring the highest standards of customer service and operational excellence. This role is dedicated to providing strategic support and direction, with a focus on delivering results through best practices, continuous improvement, and a culture of performance. Working within defined KPIs and SLAs, the role champions efficiency, innovation, and seamless service delivery to exceed customer expectations.
What You’ll Be Doing
- Lead and manage the Vendor Support and Payments teams, overseeing daily operations to ensure optimal resource allocation across reception, administration, customer service/call handling, and auction rostrum support (including block clerks).
- Ensure rostrum setup (audio and video) is completed, tested, and fully operational ahead of each auction. Promptly escalate any technical issues in accordance with the Rostrum Setup Policy.
- Build and maintain strong relationships with buyers and vendors, identifying opportunities to enhance customer experience and drive new business growth.
- Deepen understanding of buyer and vendor needs through proactive engagement and ongoing professional networking, helping to tailor services to meet evolving expectations.
- Take full ownership of people management responsibilities, including monthly 1:1s, team development, and leading investigations, disciplinary actions, grievances, and performance reviews with support from the local HR Business Partner.
- Ensure consistent delivery of high-quality services in line with contractual obligations and key performance indicators (KPIs), including vendor SLA compliance and continuous service improvement.
- Serve as the first point of contact for all internal and external Service Delivery enquiries, efficiently managing customer complaints and minimizing the need for escalation.
- Work closely with the Operations Manager, Transport Department, and Buyer Services Manager to ensure accurate vehicle entries and process compliance throughout the auction cycle.
- Actively identify and implement process improvements to enhance efficiency, increase revenue, and boost overall site profitability.
What We’re Looking For
- Proven experience in people management, with the ability to lead, motivate, and develop large teams in a dynamic environment.
- Solid background in operational or logistical roles within highly regulated and fast-paced industries.
- Strong budgetary and financial planning skills, with experience managing operational costs and delivering against financial targets.
- Excellent communication and interpersonal skills, with the ability to engage effectively at all levels.
- Strong time management and organisational abilities, with a structured and proactive approach to workload and priorities.
- Sound knowledge of Health & Safety (H&S) regulations, with a commitment to maintaining safe working environments.
- Demonstrated ability to handle customer-facing responsibilities, including resolving queries and managing complaints with professionalism and efficiency.
- A good working knowledge of Manheim products, services, and internal systems is highly desirable.
We are proud to be an inclusive and equal opportunity employer. We celebrate diversity in all its forms. We are a place where you can be you.
Apply now and drive your career forward with one of the automotive industry’s most trusted names.
Service Delivery Manager in Darlaston employer: Cox Automotive Europe
Contact Detail:
Cox Automotive Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager in Darlaston
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn to find folks who work at Manheim or similar companies. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Manheim is all about diversity and inclusion, so think about how your experiences align with their mission. Be ready to share examples that showcase your skills and how you can contribute to their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable talking about your experience and answering common interview questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in the interviewer’s mind as they make their decision.
We think you need these skills to ace Service Delivery Manager in Darlaston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Service Delivery Manager role. Highlight your people management experience and any operational roles you've held, as these are key to what we're looking for.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about this role and how you can contribute to our team. Share specific examples of how you've driven results in previous positions, especially in customer service or operational settings.
Showcase Your Communication Skills: Since this role involves engaging with various stakeholders, make sure your application demonstrates your excellent communication abilities. Use clear and concise language, and don’t shy away from showing your personality!
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application is seen by the right people and gives you the best chance to stand out. Plus, it’s super easy to do!
How to prepare for a job interview at Cox Automotive Europe
✨Know the Company Inside Out
Before your interview, take some time to research Manheim Auction Services and its parent company, Cox Enterprises. Understand their values, culture, and recent innovations. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your People Management Skills
As a Service Delivery Manager, you'll need to demonstrate your ability to lead and motivate teams. Prepare specific examples from your past experiences where you've successfully managed large teams, resolved conflicts, or improved team performance. This will highlight your suitability for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle customer complaints. Think of scenarios where you've had to manage difficult situations or implement process improvements. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. Inquire about the company's approach to continuous improvement or how they measure success in the Service Delivery function. This shows your proactive mindset and eagerness to contribute to their goals.
