At a Glance
- Tasks: Lead and develop a dynamic team to enhance sales support and customer experience.
- Company: Join NextGear, a forward-thinking company focused on collaboration and innovation.
- Benefits: Competitive salary, career growth opportunities, and a supportive team environment.
- Other info: Be part of a collaborative culture that values insight-driven decision-making.
- Why this job: Make a real impact by driving performance and optimising processes in a critical role.
- Qualifications: Experience in leading teams and strong performance management skills required.
The predicted salary is between 45000 - 55000 £ per year.
About the Role
We’re looking for a dynamic ASE Manager to lead and evolve our Account Support Executive (ASE) function within NextGear. This is a high-impact leadership role where you’ll shape how sales support drives real commercial results — from improving utilisation and renewals to enhancing the overall customer experience. You’ll take ownership of a talented team, ensuring they deliver efficient, high-quality operational support to our field sales and account management teams. At the same time, you’ll use data, insight and continuous improvement to elevate performance and influence business outcomes. If you’re passionate about leading people, optimising processes and turning insight into action, this is a fantastic opportunity to make your mark.
What You’ll Be Doing
- Manage, coach and develop a team of 5–8 ASEs, creating a high-performing, engaged environment
- Drive performance through clear goals, regular 1:1s and structured development plans
- Build capability, resilience and future talent within the team
- Own team performance against KPIs, service standards and activity measures
- Ensure efficient workload management, prioritisation and consistent delivery
- Maintain oversight of key activities such as new business applications, renewals and account support
- Uphold high standards of quality, compliance and customer experience
- Translate sales priorities into clear operational actions for your team
- Enhance utilisation, renewals and portfolio performance through effective support
- Use data and Salesforce insights to identify trends, risks and opportunities
- Provide meaningful reporting and recommendations to Sales Leadership
Collaborate Across the Business
- Act as the key link between ASEs and teams such as Risk, Credit, Finance, Customer Operations and Marketing
- Resolve cross-functional issues and improve end-to-end processes
- Represent the ASE function in key operational forums
- Ensure strong Salesforce adoption and data quality
- Use performance insight to drive smarter decision-making and behavioural change
- Identify and implement process improvements that boost efficiency and service delivery
What We’re Looking For
Experience
- Proven experience leading teams in sales support, account management or operational environments
- Strong background in performance management, coaching and team development
- Experience working with KPIs, reporting and performance data
- Exposure to regulated industries (e.g. automotive or financial services) is a plus
Skills
- Inspiring and effective people leadership
- Confident stakeholder engagement and communication
- Analytical mindset with the ability to turn insight into action
- Strong organisational skills and ability to manage competing priorities
- High level of IT literacy (Salesforce experience desirable)
Why Join Us?
- Lead a critical function that directly influences commercial performance
- Work closely with senior stakeholders across the business
- Combine people leadership, operational excellence and strategic impact
- Be part of a collaborative, forward-thinking team environment
Ready to Step Up?
If you're ready to take ownership, drive performance and make a tangible impact, we’d love to hear from you. Apply now and help shape the future of NextGear’s sales support function.
Account Support Executive Manager — Lead ASE Team in Chester employer: Cox Automotive Europe
NextGear is an exceptional employer that fosters a collaborative and forward-thinking work culture, where you can lead a talented team and make a significant impact on commercial performance. With a strong focus on employee development, you will have access to structured growth opportunities and the chance to influence key business outcomes through data-driven insights. Join us in a dynamic environment that values innovation and teamwork, and be part of shaping the future of our sales support function.
StudySmarter Expert Advice🤫
We think this is how you could land Account Support Executive Manager — Lead ASE Team in Chester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at NextGear on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research NextGear’s values, recent news, and their approach to sales support. This shows you’re genuinely interested and ready to contribute.
✨Tip Number 3
Show off your leadership skills during the interview. Share specific examples of how you've coached teams or improved processes in the past. We want to see how you can inspire and drive performance!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows you’re proactive, which is key for this position.
We think you need these skills to ace Account Support Executive Manager — Lead ASE Team in Chester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in leading teams and driving performance. We want to see how your skills align with the role of an ASE Manager, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Style:In your application, let us know about your approach to coaching and developing teams. We’re looking for someone who can inspire and engage their team, so share examples of how you’ve done this in the past.
Highlight Your Analytical Skills:Since this role involves using data to drive decisions, make sure to mention any experience you have with performance management and reporting. We love candidates who can turn insights into actionable strategies, so give us the goods!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Cox Automotive Europe
✨Know Your Numbers
Before the interview, get familiar with key performance indicators (KPIs) relevant to the role. Be ready to discuss how you've used data in past roles to drive performance and improve processes. This shows you understand the metrics that matter.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully managed and developed teams in the past. Think about specific situations where your coaching made a difference. This will help demonstrate your people leadership skills and ability to inspire others.
✨Understand Cross-Functional Collaboration
Research how the Account Support Executive function interacts with other departments like Risk, Credit, and Marketing. Be prepared to discuss how you would resolve cross-functional issues and improve processes, showcasing your collaborative mindset.
✨Be Ready for Scenario Questions
Anticipate questions that ask how you'd handle specific challenges, such as managing competing priorities or improving customer experience. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
