At a Glance
- Tasks: Lead and develop a dynamic team to enhance sales support and customer experience.
- Company: Join NextGear, a forward-thinking company focused on collaboration and innovation.
- Benefits: Competitive salary, career growth opportunities, and a supportive team environment.
- Other info: Be part of a collaborative culture that values insight-driven decision-making.
- Why this job: Make a real impact by driving performance and optimising processes in a key leadership role.
- Qualifications: Experience in leading teams and strong performance management skills required.
The predicted salary is between 45000 - 55000 £ per year.
We’re looking for a dynamic ASE Manager to lead and evolve our Account Support Executive (ASE) function within NextGear. This is a high-impact leadership role where you’ll shape how sales support drives real commercial results — from improving utilisation and renewals to enhancing the overall customer experience.
You’ll take ownership of a talented team, ensuring they deliver efficient, high-quality operational support to our field sales and account management teams. At the same time, you’ll use data, insight and continuous improvement to elevate performance and influence business outcomes. If you’re passionate about leading people, optimising processes and turning insight into action, this is a fantastic opportunity to make your mark.
What You’ll Be Doing
- Manage, coach and develop a team of 5–8 ASEs, creating a high-performing, engaged environment
- Drive performance through clear goals, regular 1:1s and structured development plans
- Build capability, resilience and future talent within the team
- Own team performance against KPIs, service standards and activity measures
- Ensure efficient workload management, prioritisation and consistent delivery
- Maintain oversight of key activities such as new business applications, renewals and account support
- Uphold high standards of quality, compliance and customer experience
- Translate sales priorities into clear operational actions for your team
- Enhance utilisation, renewals and portfolio performance through effective support
- Use data and Salesforce insights to identify trends, risks and opportunities
- Provide meaningful reporting and recommendations to Sales Leadership
Collaborate Across the Business
- Act as the key link between ASEs and teams such as Risk, Credit, Finance, Customer Operations and Marketing
- Resolve cross-functional issues and improve end-to-end processes
- Represent the ASE function in key operational forums
- Ensure strong Salesforce adoption and data quality
- Use performance insight to drive smarter decision-making and behavioural change
- Identify and implement process improvements that boost efficiency and service delivery
What We’re Looking For
Experience
- Proven experience leading teams in sales support, account management or operational environments
- Strong background in performance management, coaching and team development
- Experience working with KPIs, reporting and performance data
- Exposure to regulated industries (e.g. automotive or financial services) is a plus
Skills
- Inspiring and effective people leadership
- Confident stakeholder engagement and communication
- Analytical mindset with the ability to turn insight into action
- Strong organisational skills and ability to manage competing priorities
- High level of IT literacy (Salesforce experience desirable)
Why Join Us?
- Lead a critical function that directly influences commercial performance
- Work closely with senior stakeholders across the business
- Combine people leadership, operational excellence and strategic impact
- Be part of a collaborative, forward-thinking team environment
Ready to Step Up?
If you're ready to take ownership, drive performance and make a tangible impact, we’d love to hear from you. Apply now and help shape the future of NextGear’s sales support function.
Account Support Executive Manager in Chester employer: Cox Automotive Europe
NextGear is an exceptional employer that fosters a collaborative and forward-thinking work culture, making it an ideal place for those looking to lead and develop high-performing teams. With a strong focus on employee growth through coaching and structured development plans, you will have the opportunity to make a significant impact on commercial performance while working closely with senior stakeholders. Located in a dynamic environment, NextGear offers a unique chance to shape the future of sales support, ensuring that your contributions are both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Account Support Executive Manager in Chester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for an Account Support Executive Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand how they operate and what they value, especially in terms of customer experience and team performance. This will help you tailor your responses and show that you're a perfect fit for their dynamic environment.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've managed teams, driven performance, and improved processes. Highlight your analytical mindset and how you've turned insights into action—this is key for the ASE Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining our collaborative and forward-thinking team at NextGear.
We think you need these skills to ace Account Support Executive Manager in Chester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in leading teams and driving performance. We want to see how your skills align with the ASE Manager role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Style:In your application, let us know about your approach to coaching and developing teams. We’re looking for someone who can inspire and engage their team, so share examples of how you’ve done this in the past.
Highlight Your Analytical Skills:Since this role involves using data to drive decisions, make sure to mention any experience you have with performance management and reporting. We love candidates who can turn insights into actionable strategies!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Cox Automotive Europe
✨Know Your Numbers
Familiarise yourself with key performance indicators (KPIs) relevant to the Account Support Executive role. Be ready to discuss how you've used data in past roles to drive performance and improve customer experience.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership approach, especially in coaching and developing teams. Think about specific instances where you’ve inspired your team or improved their performance through structured development plans.
✨Understand Cross-Functional Collaboration
Research how the ASE function interacts with other departments like Risk, Credit, and Marketing. Be prepared to discuss how you would resolve cross-functional issues and enhance processes based on your previous experiences.
✨Be Data-Driven
Demonstrate your analytical mindset by discussing how you've turned insights into actionable strategies in the past. Bring examples of how you’ve used tools like Salesforce to identify trends and make informed decisions.
