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- Tasks: Oversee Front of House operations and ensure seamless guest experiences.
- Company: Join Coworth Park, a top-rated workplace known for inclusiveness and excellence.
- Benefits: Enjoy bonuses, discounts, complimentary stays, and vibrant social events.
- Why this job: Become a legend in hospitality while making guests feel at home.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Dynamic environment with opportunities for training and career growth.
The predicted salary is between 30000 - 42000 £ per year.
Join us as a Hotel Duty Manager at Coworth Park, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.
We care about your career and are known for having the absolute best people in the industry. When you join us as a Hotel Duty Manager, you start a unique opportunity to become celebrated as the very best in your field. You will learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.
What you will get:
- Fantastic employee bonus scheme and excellent service charge
- Complimentary stays including breakfast across the Dorchester Collection Hotels
- 50% F&B discount at selected bars and restaurants within the Dorchester Collection
- Vibrant social events that bring employees together including a Winter ball
- Amazing benefits such as discounts in various high street and online shops, enhanced family leave entitlements and competitive Private Pension Scheme
- Apprenticeship, training and development opportunities
- Up to £1000 bonus when you recommend a friend
- Access to immediate well-being advice, because we care about our employees
What you will do:
- Oversee the running of Front of House to ensure a smooth operation in all areas and ensure guests receive seamless experiences.
- Responsible for the provision of a seamless guest experience.
- Offer support and guidance to the team to ensure all team members work as one team to produce an intuitive and seamless service delivery according to all CP standards.
- Handle and oversee complaints ensuring appropriate action is taken to resolve these and ensure customer satisfaction.
- Log all incidents and follow up with the General Manager and the guest.
- Attend meetings when necessary including the daily morning meetings.
- Ensure a lobby presence at all times especially during peak times.
- Greet and meet with guests, ensuring all VIP Guests are met.
- High engagement with guests throughout their stay to make them feel at home and create the warmth of Coworth Park.
- Promote hotel services and facilities.
- Responsible for the training and performance of the team, ensuring this is carried out and monitored on a daily basis.
- Daily reporting including nightly reports when required.
- Run end of day using the hotel's operating system when required.
- Create daily briefing sheet.
- Send out report pack to HODs.
- Coordinate with all hotel departments by anticipating and communicating guests' needs.
- Daily inspection of Front of House/Back Office areas and guest rooms.
- Follow up on guest complaints and queries from the day.
- Live our values on a daily basis through being a Coworth Park brand ambassador.
- Comply with all statutory and company health and safety, fire, bomb and security regulations.
- Ensure job required certificates are kept up to date.
- You may be asked to complete other tasks as and when necessary and reasonably required.
- You may on occasion be required to adjust your hours of work to cover the hotel needs.
The items shared are the essence of a day in the life of a Hotel Duty Manager, but we’ll make sure you are provided with specifics on how we care for our hotel.
What you will bring:
Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Guest Service Manager, you will have the opportunity to bring these to life and continue to create our legacy. Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic. English is the primary language used in our hotel, and you can comfortably communicate in this language.
We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you require any accommodations during the application process, please contact the People & Culture team.
Hotel Duty Manager - Coworth Park in Sunningdale employer: Coworth Park
Contact Detail:
Coworth Park Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Duty Manager - Coworth Park in Sunningdale
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Coworth Park on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to guest service and team management. We all know that confidence is key, so role-play with a mate to nail those responses!
✨Tip Number 3
Show off your personality! During the interview, let your passion for hospitality shine through. Share stories that highlight your creativity and teamwork – it’s all about making a memorable impression.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows you’re genuinely interested in the role and appreciate the opportunity.
We think you need these skills to ace Hotel Duty Manager - Coworth Park in Sunningdale
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for hospitality shine through! We want to see how excited you are about the role and what makes you a great fit for Coworth Park.
Be Personable: Use a friendly tone in your application. Remember, we value personality just as much as skills. Share a bit about yourself and why you’d love to be part of our team!
Highlight Teamwork: Since working together is key for us, make sure to mention any experiences where you’ve successfully collaborated with others. We love seeing how you can contribute to our team spirit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Coworth Park.
How to prepare for a job interview at Coworth Park
✨Know the Company Culture
Before your interview, take some time to research Coworth Park's values and culture. Understand their commitment to inclusiveness and how they celebrate diversity. This will help you align your answers with their ethos and show that you're a great fit for their team.
✨Showcase Your Customer Service Skills
As a Hotel Duty Manager, exceptional customer service is key. Prepare examples from your past experiences where you've gone above and beyond for guests. Highlight your problem-solving skills, especially in handling complaints, as this will demonstrate your ability to ensure guest satisfaction.
✨Engage with the Interviewers
During the interview, make sure to engage with your interviewers. Ask them questions about their experiences at Coworth Park and how they embody the company's values. This not only shows your interest but also helps you gauge if the company is the right fit for you.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle real-life situations in a hotel environment. Practice responses to questions like how you would manage a busy lobby or resolve a guest complaint. This will help you articulate your thought process and decision-making skills effectively.
