Guest Services Night Manager - Coworth Park

Join us as aNight Guest Service Managerat Coworth Park Hotel, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success. This role will lead the Front of House operation on a nightly basis in order to provide an exceptional guest experience, from arrival through to departure. What you’ll get Duty Manager responsibilities to oversee the nightly running of Front of House in order to ensure a smooth operation in all Front of House areas and ensuring guests receive seamless experiences. Ultimately responsible for the provision of a seamless guest experience. Offer support and guidance to the team in order to ensure all team members work as one team to produce an intuitive and seamless service delivery according to all CP standards. Handle and oversee complaints ensuring appropriate action is taken to resolve these and ensure customer satisfaction. Log all incidents and follow up with the General Manager and the guest. Ensure a lobby presence at all times especially peak times. Greeting and meeting with guests. Ensuring all V…