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- Tasks: Welcome guests and ensure they feel at home with exceptional service.
- Company: Join Coworth Park, a top-rated workplace known for inclusiveness and employee care.
- Benefits: Enjoy bonuses, complimentary stays, discounts, and vibrant social events.
- Why this job: Become a legend in hospitality while learning from the best in a supportive culture.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Diversity is celebrated; accommodations are available during the application process.
The predicted salary is between 24000 - 36000 £ per year.
Join us as a Guest Services Attendant at Coworth Park, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success. We care about your career and are known for having the absolute best people in the industry. When you join us as a Guest Services Assistant you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story. What you’ll get As a Guest Services Assistant at Coworth Park, here are just some of the great benefits you will receive: Fantastic Employee bonus scheme and Excellent Service charge Complimentary stays including breakfast across the Dorchester Collection Hotels – up to 48 nights every year 50% F&B discount at selected bars and restaurants within the Dorchester Collection Vibrant Social events that bring employees together including a Winter ball Amazing benefits such as discounts in various high street and online shops, enhanced family leave entitlements and competitive Private Pension Scheme Apprenticeship, training and development opportunities Up to £1000 bonus when you recommend a friend Access to immediate well being advice, because We Care about our employees What you’ll do You’ll love what you do and take pride in delighting our guests: You will be responsible for welcoming guests in a professional, courteous manner to ensure guests are immediately settled into a warm, hospitable atmosphere so they feel at home and to ensure our guests receives nothing but the best experience. Some of your duties will include to handle luggage delivery and collection As our Guest Services Assistant, you will provide all passers-by and visitors with a positive first impression of the hotel. Youll also show flexibility and creativity in dealing with guests special requests and challenges that may arise during the day. The items shared are the essence of a day in the life of a Guest Services Assistant, but well make sure you are provided with specifics on how we care for our hotel What you’ll bring Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Guest Services Assistant youll have the opportunity to bring these to life and continue to create our legacy. Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic. English is the primary language used in our hotel. You can comfortably communicate in this language. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you require any accommodations during the application process, please contact the People & Culture team at AMRT1_UKCT
Guest Services Assistant - Coworth Park employer: Coworth Park
Contact Detail:
Coworth Park Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Assistant - Coworth Park
✨Tip Number 1
Familiarize yourself with the values of Coworth Park, such as passion, personality, respect, working together, and creativity. During your interactions, whether in person or online, make sure to reflect these values in your conversations and demeanor.
✨Tip Number 2
Showcase your customer service skills by sharing specific examples from your past experiences where you went above and beyond for a guest. This will demonstrate your commitment to providing exceptional service, which is crucial for a Guest Services Assistant.
✨Tip Number 3
Research Coworth Park and its unique offerings. Being knowledgeable about the hotel’s amenities and services will allow you to engage in meaningful conversations during the interview process, showing your genuine interest in the role.
✨Tip Number 4
Prepare to discuss how you handle challenges and special requests from guests. Think of creative solutions you've implemented in the past, as this aligns with the flexibility and creativity that Coworth Park values in their team members.
We think you need these skills to ace Guest Services Assistant - Coworth Park
Some tips for your application 🫡
Understand the Company Culture: Familiarize yourself with Coworth Park's values of passion, personality, respect, working together, and creativity. Reflect these values in your application to show that you align with their culture.
Highlight Relevant Experience: Emphasize any previous experience in customer service or hospitality roles. Provide specific examples of how you've delighted guests or handled special requests to demonstrate your suitability for the role.
Showcase Communication Skills: Since communication is key in this role, make sure to highlight your strong communication skills in your application. Mention any experiences where effective communication led to positive outcomes.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements of the Guest Services Assistant position. Use keywords from the job description to ensure your application stands out.
How to prepare for a job interview at Coworth Park
✨Show Your Passion for Hospitality
Make sure to express your genuine enthusiasm for the hospitality industry. Share specific experiences where you went above and beyond to delight guests, as this aligns with the company's values of passion and personality.
✨Demonstrate Strong Communication Skills
Since communication is key in this role, prepare to discuss how you've effectively communicated with guests and team members in past positions. Highlight any situations where your communication skills helped resolve a challenge or enhance a guest's experience.
✨Emphasize Flexibility and Creativity
Be ready to provide examples of how you've handled unexpected situations or special requests from guests. This will showcase your ability to think on your feet and adapt to changing circumstances, which is crucial for a Guest Services Assistant.
✨Align with Company Values
Familiarize yourself with the company's core values: Passion, Personality, Respect, Working Together, and Creativity. During the interview, weave these values into your responses to demonstrate that you are a good cultural fit for the team.
