Executive Housekeeper - Coworth Park

• Monitor service and performance standards to ensure consistently outstanding experience for guests following the hotels core standards.

• Create a training culture within the department.

• Proactive cleaning management to ensure product is at its best at all times.

• Implementation and management of stock control processes and procedures to ensure budgets are not exceeded.

• Identify, implement & monitor new standards to enable service excellence

• Ensure all team members are enabled to deliver consistently excellent service

• Carry out checks on rooms and the Housekeeping team, along with offering training, and understanding of the product. Keep the team focussed allowing them to evolve within the department

• Have effective communication within department and deal with any issues in a professional manner

• Be aware of all room statuses and follow up all queries

• Have an understanding of all hotel services. Note any guest requests/ requirements and ensure these are actioned and followed up

• Proactive monitoring and planning of proactive maintenance alongside the engineering department to ensure inventory is serviceable at all time.

• Control all the operating costs within the department to the agreed budgets set

• Monitor & evaluate team performance & conduct probation reviews and PDPs

• Assist in recruitment and induction of new team members

• Participate or lead departmental & Section team meetings and/or training sessions

The items shared are the essence of a day in the life of an Executive Housekeeper,but we’ll make sure you are provided with specifics on how we care for our hotel.

• Previous experience in a Leadership position within Housekeeping in a 5star Luxury environment

• High levels of energy, great organizational skills and team and time management

• Consistency in providing the luxury service to our guests and your creativity to tackle daily adventures

• Motivational and inspirational individual for employees and team to perform at their best

• An understanding and experience in similar role with an exceptional service excellence

• Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Housekeeping Front Of House Manager youll have the opportunity to bring these to life and continue to create our legacy.

• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.

• English is the primary language used in our hotel. You can comfortably communicate in this language.

• 50% F&B discount at selected bars and restaurants within the Dorchester Collection

• Vibrant Social events that bring employees together including Summer party and Winter ball

• Amazing benefits such as discounts in various high street and online shops, seasonal ticket loan, rental deposit scheme and competitive Private Pension Scheme

• Apprenticeship, training and development opportunities

• £1000 bonus when you recommend a friend

• Access to immediate well being advice, because We Care about our employees