At a Glance
- Tasks: Manage spa appointments and provide exceptional customer service to guests.
- Company: Join Coworth Park, a top-rated workplace known for its inclusive culture.
- Benefits: Enjoy fantastic bonuses, complimentary stays, discounts, and vibrant social events.
- Other info: Diverse and inclusive environment with excellent training and development opportunities.
- Why this job: Become a legend in the spa industry while developing your skills and career.
- Qualifications: Previous experience in a similar role and knowledge of spa booking systems.
The predicted salary is between 22000 - 28000 € per year.
Join us as a Spa Receptionist at Coworth Park, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2025. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.
We care about your career and are known for having the absolute best people in the industry. When you join us as a Spa Receptionist you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.
What you’ll get:
- Fantastic Employee bonus scheme and Excellent Service charge
- Complimentary stays including breakfast across the Dorchester Collection Hotels - up to 48 nights every year
- 50% F&B discount at selected bars and restaurants within the Dorchester Collection
- Vibrant Social events that bring employees together including a Winter ball
- Amazing benefits such as discounts in various high street and online shops, enhanced family leave entitlements and competitive Private Pension Scheme
- Apprenticeship, training and development opportunities
- Up to £1000 bonus when you recommend a friend
- Access to immediate well being advice, because We Care about our employees
What you’ll do:
You will be responsible for managing spa appointments during the day. This will include providing a warm welcome and fond farewell to our guests, carrying out show rounds and explaining spa services and facilities and following opening and closing procedures including balancing and cashing up all to ensure our guests receive nothing but the best experience.
Sometimes our guests have special requests involving ensuring they are booked with their requested spa therapist, modifying treatments to meet their medical concerns, spending time with guests to make sure their treatments are booked in a sensible order suitable for them and even arranging special occasions. Most of these requests are fulfilled by our Spa Receptionist.
What you’ll bring:
Previous experience in similar role and knowledge of spa booking system. Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Spa Receptionist you’ll have the opportunity to bring these to life and continue to create our legacy.
Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic. English is the primary language used in our hotel. You can comfortably communicate in this language.
We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you require any accommodations during the application process, please contact the People & Culture team.
Spa Receptionist employer: Coworth Park - Spa
At Coworth Park, we pride ourselves on being an exceptional employer, recognised as one of The Sunday Times Top 10 Best Places to Work for in 2025. Our vibrant work culture fosters inclusiveness and creativity, offering fantastic benefits such as a generous employee bonus scheme, complimentary stays at our hotels, and extensive training opportunities through our award-winning learning academy. Join us as a Spa Receptionist and embark on a rewarding career path where your growth is nurtured, and your contributions are celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Receptionist
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Coworth Park's values and mission. Show us how your passion and personality align with their vibe. It’s all about making that connection!
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. This will help you articulate your experience and skills confidently, especially your customer service chops.
✨Tip Number 3
Dress to impress! First impressions matter, so rock up looking sharp and professional. A polished appearance shows you care about the role and respect the opportunity.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds. Don’t forget to apply through our website for the best chance!
We think you need these skills to ace Spa Receptionist
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We love seeing a bit of who you are, so don’t be afraid to inject some warmth and enthusiasm into your words. Remember, we’re all about passion and personality here at Coworth Park!
Tailor Your Application:Make sure to tailor your application specifically for the Spa Receptionist role. Highlight any relevant experience you have with spa booking systems or customer service. We want to see how your skills align with our values of respect and working together!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate clarity, and it helps us understand your qualifications better. Plus, it shows that you can communicate effectively, which is key in this role!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing benefits right there. We can’t wait to hear from you!
How to prepare for a job interview at Coworth Park - Spa
✨Know the Company Culture
Before your interview, take some time to research Coworth Park and its values. Understanding their focus on inclusiveness, passion, and creativity will help you align your answers with what they’re looking for. Show that you’re not just interested in the job, but also in being part of their unique culture.
✨Showcase Your Customer Service Skills
As a Spa Receptionist, excellent communication and customer service are key. Prepare examples from your previous experience where you went above and beyond for a guest. This will demonstrate your ability to create memorable experiences, which is crucial for this role.
✨Be Ready for Special Requests
Think about how you would handle special requests from guests. During the interview, be prepared to discuss scenarios where you had to modify services or accommodate specific needs. This shows that you can think on your feet and prioritise guest satisfaction.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities at their award-winning learning academy or how they celebrate employee achievements. This shows your enthusiasm for growth and your interest in becoming a valued member of their team.
