Food & Beverage Manager in Cheltenham

Located in the Cotswold, Cowley Manor is one of the most famous buildings in the country. The luxury boutique hotel is composed of 36 rooms, a bar and a restaurant along with an incredible terrace, fantastic grounds and a stunning C-Side Spa.

Job: F&B Manager at Cowley Manor

Based in: Cowley, Cheltenham

Reports to: UK F&B Director & General Manager

DUTIES AND RESPONSIBILITIES

Operational Management

• Create
  a welcoming environment for customers and drive a guest focused culture.
• Ensure
  consistent, high-quality food and beverages are served to guests.
• Handle
  and provide adequate solution to customer complaints.
• Deal
  with customer feedback, sharing to the team and implementing actions.
• Oversee
  the cleanliness of the venue and pay attention to possible health hazards and
  regulation violations.
• Oversee the creation of the
  cocktails and drinks menu.

Team Management

• In cooperation with the Human Resources department, the General Manager, the Deputy
  and Assistant F&B Managers, lead the recruitment and onboarding of the F&B
  team.
• Oversee
  the F&B management, restaurant, and bar teams’ schedules.
• Work
  with and develop the Deputy and Assistant F&B Managers and supervisors.
• Create
  a positive work environment, ensuring a high employee and manager engagement
  and optimising the manager and supervisor retention.
• Work
  to resolve staff complaints, escalating to the GM when necessary.
• Conduct
  regular performance review and talent management, conduct appraisals and
  strategize for improving staff performance, in cooperation with the HR team and
  the General Manager.
• Manage a training plan for the
  F&B team, encouraging their career development within the company.
• Put in place opening and closing
  procedures for the bar team. Regularly verify and record that the procedures
  are followed along.

Administrative and Financial Management

• In
  cooperation with the UK F&B Director and the General Manager, optimise the
  profitability of the venue by managing margins through food sales and beverages sales.
• Monitor
  key activity indicators and take corrective actions where necessary.
• Monitor
  and maintain a consistent payroll.
• Ensure
  the maintenance of staff records and the monitoring of hours worked.
• Carry
  out regular reporting on activities.
• Participate
  in the management of inventory, orders, and purchases.
• Monitor inventory and ensure adequate
  stock

ABOUT YOU

• Experience
  in a similar role within a comparable venue.
• Excellent
  organisational and leadership skills.
• Be
  well spoken with excellent communication skills.
• Attention
  to details and customer needs.
• Social,
  engaging and motivated.
• Flexibility
  to respond quickly and positively to a range of work situations.
• Knowledge
  as well as abilities in other languages would be beneficial.
• Proof
  of eligibility to work in the UK.

WHAT IT IS LIKE TO WORK FOR US?

Whether you’re looking for an entry-level employment or a new
opportunity to evolve, we make a point to recruit, develop, and retain the most motivated and talented people from all backgrounds and skills. Here is what we
can offer:

• On
  the job and personalised training to develop the technical and managerial skills necessary to develop a clear career path: weekly masterclass, internal training and training with brands, incentive, etc.
• Possibility
  of inner company mobility within our foreign venues such as Italy, France, Spain or Switzerland.
• Staff
  discounts and benefits.