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For Companies At a Glance
- Tasks: Operate the Water Taxi service and ensure safety and customer satisfaction in Cowes Harbour.
- Company: Join the Cowes Harbour Commission, a key player in maritime operations.
- Benefits: Gain valuable experience, develop customer service skills, and work in a vibrant harbour environment.
- Other info: Opportunity for personal development and to represent CHC at various events.
- Why this job: Be part of a dynamic team making a real difference in the local community.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
Job Purpose
Operate the CHC Water Taxi service in accordance with CHC guidelines. Engage with all stakeholders to educate and ensure enforcement of the Harbour’s General Directions and other Regulations. Provide assistance and advice to vessels for any navigation/safety issues and any available moorings. Respond to emergency situations within Cowes Harbour. Ensure the timely and accurate collection of mooring fees from vessels using any of Cowes Harbour moorings or anchorages.
Shared Organisational Responsibilities
- Promote and ensure a high standard of customer service culture across all CHC sites, putting the customer at the heart of all actions and decisions.
- Promote and role model the organisation’s values at all times.
- Promote and deliver a safety‑first culture ensuring the highest standards in health and safety for CHC colleagues and harbour users.
- Take responsibility for personal development and delivery of agreed objectives, responding positively to feedback and coaching to improve performance.
- Act as an ambassador and represent CHC on all appropriate local, regional and national events and forums relevant to the post.
Functional Responsibilities
Water Taxi Service- Carry out Water Taxi service throughout the Cowes Harbour area.
- Ensure that all journeys are conducted in a safe manner, with observance of the General Directions and good seamanship.
- Ensure that all passengers pay for their respective journeys.
- Ensure that CHC customers receive a high level of good customer service.
- Ensure that all journeys are recorded in the taxi log.
- Log maintenance of all harbour taxi vessels.
- Assist with the enforcement of the Cowes Harbour General Directions along with any other directions issued by the Harbour Master.
- Wear the CHC‑provided uniform and safety clothing at all times whilst on duty.
- Report any identified issues with the following:
- All CHC residential and visitor pontoons and piles.
- All CHC residential and event swinging moorings.
- All Aids to Navigation.
- CHC river signage.
- Assist with collecting mooring fees from visitors and account for monies taken on Harbour Assist.
- Respond to any incident within the Harbour including the investigation of pollution reports, as required.
- Log and collate information on any CHA incidents and report findings through appropriate channels.
Water Taxi Operative - Cowes Harbour Commission in Isle of Wight employer: Cowes Harbour Commission
Contact Detail:
Cowes Harbour Commission Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Water Taxi Operative - Cowes Harbour Commission in Isle of Wight
✨Tip Number 1
Get to know the Cowes Harbour area like the back of your hand! Familiarise yourself with the local regulations and the best routes for the Water Taxi service. This will not only help you during interviews but also show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different scenarios with passengers, especially when it comes to safety and navigation issues. We want to see that you can keep a cool head and provide top-notch service under pressure.
✨Tip Number 3
Network with current or former CHC employees if you can. They can give you insider tips on what it's really like working there and what the interviewers are looking for. Plus, it shows initiative and enthusiasm!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Cowes Harbour Commission.
We think you need these skills to ace Water Taxi Operative - Cowes Harbour Commission in Isle of Wight
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you value customer service. Share any experiences where you've gone the extra mile to help someone out, as this is key for the Water Taxi Operative role.
Highlight Your Safety Awareness: Safety is a big deal for us at CHC. Make sure to mention any relevant experience you have with safety protocols or emergency situations. This will show us that you take safety seriously and can handle the responsibilities of the job.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your skills and experiences shine through without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Cowes Harbour Commission
✨Know Your Water Taxi Basics
Make sure you brush up on the specifics of operating a water taxi, especially in relation to safety regulations and customer service. Familiarise yourself with Cowes Harbour's General Directions and be ready to discuss how you would enforce these while providing excellent service.
✨Showcase Your Customer Service Skills
Since customer service is at the heart of this role, think of examples from your past experiences where you went above and beyond for a customer. Be prepared to explain how you would handle difficult situations or complaints while maintaining a positive attitude.
✨Demonstrate Your Team Spirit
This job involves working closely with other team members and stakeholders. Share examples of how you've successfully collaborated in the past, and express your willingness to support colleagues and contribute to a safety-first culture.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations, like responding to an emergency or dealing with a navigation issue. Think through your responses ahead of time, focusing on your problem-solving skills and ability to stay calm under pressure.