At a Glance
- Tasks: Be the friendly face of our marina, assisting customers and managing bookings.
- Company: Join Shepards Marina, a vibrant hub for boat lovers in Cowes.
- Benefits: Flexible part-time hours, great team environment, and opportunities for personal growth.
- Other info: Join a dynamic team and help create memorable experiences for visitors.
- Why this job: Make a splash in customer service while enjoying the marina lifestyle.
- Qualifications: Customer-focused attitude and attention to detail are key.
The predicted salary is between 12 - 15 € per hour.
Part-Time Marina Administrator at Shepards Marina – Cowes Harbour Commission.
Are you a customer-focused and enthusiastic individual with a friendly, welcoming manner? Do you enjoy variety, responsibility and working as part of a team? Do you have excellent attention to detail? We have an exciting opportunity for a Part-Time Marina Administrator to join our busy marina team for a minimum of two days per week. This dynamic role offers variety and opportunities for personal development, delivering exceptional customer service to a wide range of berth holders and visitors — face to face, over the phone and via email.
About Shepards Marina: Shepards Marina is a busy resident and visitor marina and dry sailing centre in Cowes. We provide berths afloat for yachts and motorboats, alongside lift and launch services for keelboats, RIBs and small powerboats. As part of Cowes Harbour Commission, we are committed to delivering a professional, safe and welcoming harbour environment.
What You’ll Be Doing:
- Act as the first point of contact for visitors, customers and telephone enquiries, delivering a professional and efficient customer experience.
- Process marina and visitor bookings using our harbour management software.
- Handle cash and card transactions accurately.
- Support administration relating to annual moorings, visitor berthing and event bookings.
- Assist the wider marina team with general office and reception duties.
Personal Qualities:
Marina Administrator - Cowes Harbour Commission in Isle of Wight employer: Cowes Harbour Commission
At Cowes Harbour Commission, we pride ourselves on being an excellent employer that values customer service and teamwork. Our work culture fosters a friendly and welcoming environment, where employees are encouraged to develop their skills and grow within the organisation. Located in the vibrant setting of Shepards Marina, we offer unique opportunities to engage with a diverse range of visitors and berth holders, making every day rewarding and fulfilling.
StudySmarter Expert Advice🤫
We think this is how you could land Marina Administrator - Cowes Harbour Commission in Isle of Wight
✨Tip Number 1
Get to know the marina! Before your interview, take a stroll around Shepards Marina. Familiarise yourself with the layout and services offered. This will not only impress the team but also help you answer questions more confidently.
✨Tip Number 2
Show off your customer service skills! During your interactions, whether in person or over the phone, make sure to highlight your friendly and welcoming manner. Share examples of how you've gone above and beyond for customers in the past.
✨Tip Number 3
Be ready to demonstrate your attention to detail. Bring along any relevant experience where you’ve had to manage bookings or handle transactions accurately. This will show that you can handle the responsibilities of the role effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Cowes Harbour Commission. Don’t miss out on this opportunity!
We think you need these skills to ace Marina Administrator - Cowes Harbour Commission in Isle of Wight
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you’ve gone above and beyond to help customers, as this role is all about delivering a top-notch experience for our visitors.
Be Detail-Oriented:Since attention to detail is key for this position, don’t forget to mention any relevant experiences where you’ve had to manage bookings or handle transactions accurately. We love candidates who can keep things organised!
Express Your Enthusiasm:Let your passion for working in a dynamic environment shine through in your application. We’re looking for someone who’s not just qualified but also excited about being part of our marina team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process.
How to prepare for a job interview at Cowes Harbour Commission
✨Know Your Customer Service Skills
Since this role is all about delivering exceptional customer service, make sure you highlight your experience in this area. Think of specific examples where you've gone above and beyond for a customer, whether face-to-face or over the phone.
✨Familiarise Yourself with Marina Operations
Do a bit of research on marina operations and the services offered at Shepards Marina. Understanding the basics of berthing, lift and launch services will show your enthusiasm for the role and help you answer questions more confidently.
✨Practice Attention to Detail
Attention to detail is key in this position. Prepare for the interview by reviewing your CV and any relevant documents carefully. Be ready to discuss how you've ensured accuracy in past roles, especially when handling transactions or bookings.
✨Show Your Team Spirit
This job involves working as part of a team, so be prepared to talk about your collaborative experiences. Share examples of how you've contributed to a team environment and supported your colleagues in achieving common goals.
