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- Tasks: Operate the Water Taxi service and ensure safety in Cowes Harbour.
- Company: Join the Cowes Harbour Commission, a key player in maritime services.
- Benefits: Gain valuable experience, develop customer service skills, and work in a vibrant environment.
- Other info: Opportunity to engage with diverse stakeholders and enhance your career in maritime operations.
- Why this job: Be part of a team that ensures safe navigation and customer satisfaction in a beautiful harbour.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Job Purpose
Operate the CHC Water Taxi service in accordance with CHC guidelines. Engage with all stakeholders to educate and ensure enforcement of the Harbour’s General Directions and other Regulations. Provide assistance and advice to vessels for any navigation/safety issues and any available moorings. Respond to emergency situations within Cowes Harbour. Ensure the timely and accurate collection of mooring fees from vessels using any of Cowes Harbour moorings or anchorages.
Shared Organisational Responsibilities
- Promote and ensure a high standard of customer service culture across all CHC sites, putting the customer at the heart of all actions and decisions.
- Promote and role model the organisation’s values at all times.
- Promote and deliver a safety‑first culture ensuring the highest standards in health and safety for CHC colleagues and harbour users.
- Take responsibility for personal development and delivery of agreed objectives, responding positively to feedback and coaching to improve performance.
- Act as an ambassador and represent CHC on all appropriate local, regional and national events and forums relevant to the post.
Functional Responsibilities
Water Taxi Service- Carry out Water Taxi service throughout the Cowes Harbour area.
- Ensure that all journeys are conducted in a safe manner, with observance of the General Directions and good seamanship.
- Ensure that all passengers pay for their respective journeys.
- Ensure that CHC customers receive a high level of good customer service.
- Ensure that all journeys are recorded in the taxi log.
- Log maintenance of all harbour taxi vessels.
- Assist with the enforcement of the Cowes Harbour General Directions along with any other directions issued by the Harbour Master.
- Wear the CHC‑provided uniform and safety clothing at all times whilst on duty.
- Report any identified issues with the following:
- All CHC residential and visitor pontoons and piles.
- All CHC residential and event swinging moorings.
- All Aids to Navigation.
- CHC river signage.
- Assist with collecting mooring fees from visitors and account for monies taken on Harbour Assist.
- Respond to any incident within the Harbour including the investigation of pollution reports, as required.
- Log and collate information on any CHA incidents and report findings through appropriate channels.
Water Taxi Operative - Cowes Harbour Commission in East Cowes employer: Cowes Harbour Commission
Contact Detail:
Cowes Harbour Commission Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Water Taxi Operative - Cowes Harbour Commission in East Cowes
✨Tip Number 1
Get to know the Cowes Harbour area like the back of your hand! Familiarise yourself with the local regulations and the best routes for the Water Taxi service. This will not only help you during interviews but also show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Since this role is all about engaging with passengers and ensuring they have a great experience, think of scenarios where you can demonstrate your ability to handle different types of customers. Role-playing with friends can be super helpful!
✨Tip Number 3
Network, network, network! Attend local events or forums related to Cowes Harbour and connect with people in the industry. This could lead to valuable insights and even job opportunities. Plus, it shows your commitment to being an ambassador for CHC.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Water Taxi Operative - Cowes Harbour Commission in East Cowes
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you value customer service. Share any experiences where you've gone the extra mile to help someone out, especially in a maritime or outdoor setting. We love candidates who put the customer at the heart of everything they do!
Highlight Safety Awareness: Safety is key in this role, so make sure to mention any relevant experience you have with health and safety practices. Whether it’s through previous jobs or training, we want to see that you understand the importance of keeping yourself and others safe while on the water.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it's relevant to the role. We appreciate applications that are easy to read and get straight to the important bits—just like our Water Taxi service!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position right there!
How to prepare for a job interview at Cowes Harbour Commission
✨Know Your Harbour Regulations
Familiarise yourself with the Cowes Harbour General Directions and any other relevant regulations. Being able to discuss these during your interview will show that you understand the importance of safety and compliance in your role as a Water Taxi Operative.
✨Customer Service is Key
Prepare examples of how you've provided excellent customer service in the past. This role is all about engaging with stakeholders and ensuring a high standard of service, so be ready to demonstrate your commitment to putting customers at the heart of your actions.
✨Safety First Mindset
Be prepared to talk about your approach to health and safety. Think of specific situations where you prioritised safety, whether on the water or in another job. This will highlight your ability to maintain a safety-first culture, which is crucial for this position.
✨Show Your Team Spirit
This role involves working closely with others, so be ready to discuss how you collaborate with colleagues and contribute to a positive team environment. Share experiences where you acted as an ambassador for your previous employers, showcasing your ability to represent the organisation well.