At a Glance
- Tasks: Deliver exceptional customer service and manage marina bookings in a dynamic environment.
- Company: Join the vibrant team at Shepards Marina, part of Cowes Harbour Commission.
- Benefits: Earn £14.00 per hour with flexible shifts and opportunities for personal development.
- Other info: Flexible hours with potential for additional shifts during busy periods.
- Why this job: Be the friendly face of our marina and enjoy a variety of tasks every day.
- Qualifications: Customer-focused attitude, strong numeracy skills, and attention to detail required.
The predicted salary is between 28000 - 30000 € per year.
Part-Time Marina Administrator at Shepards Marina – Cowes Harbour Commission.
Are you a customer-focused and enthusiastic individual with a friendly, welcoming manner? Do you enjoy variety, responsibility and working as part of a team? Do you have excellent attention to detail? We have an exciting opportunity for a Part-Time Marina Administrator to join our busy marina team for a minimum of two days per week. This dynamic role offers variety and opportunities for personal development, delivering exceptional customer service to a wide range of berth holders and visitors — face to face, over the phone and via email.
About Shepards Marina: Shepards Marina is a busy resident and visitor marina and dry sailing centre in Cowes. We provide berths afloat for yachts and motorboats, alongside lift and launch services for keelboats, RIBs and small powerboats. As part of Cowes Harbour Commission, we are committed to delivering a professional, safe and welcoming harbour environment.
What You’ll Be Doing:
- Act as the first point of contact for visitors, customers and telephone enquiries, delivering a professional and efficient customer experience.
- Process marina and visitor bookings using our harbour management software.
- Handle cash and card transactions accurately.
- Support administration relating to annual moorings, visitor berthing and event bookings.
- Assist the wider marina team with general office and reception duties.
Personal Qualities & Skills:
We’re looking for someone who is flexible, self-motivated and committed to delivering excellent customer service.
Essential:
- Confidence working in a fast-paced, multi-tasking environment.
- Strong numeracy skills and logical thinking.
- Excellent attention to detail with the ability to work accurately and efficiently.
- Clear verbal and written communication skills.
- Good computer literacy and the ability to learn bespoke systems.
- Flexible availability to work early and late shifts, including a share of weekends and bank holidays.
- Willingness to cover additional shifts to support holiday and sickness absence.
Desirable (but not essential):
- Knowledge of Cowes and the local area.
- An understanding of boating or marina operations.
Working Hours & Conditions:
The marina office is open daily from 8am to 6pm, with extended hours during summer weekends and major events. Shifts operate on a rota basis and include early and late patterns (for example: 8:00–16:00, 10:00–18:00 or 11:00–19:00). The rota includes a mixture of weekday and weekend shifts as well as some Bank Holidays.
Minimum of 2 days per week (7.5 hours per day). Additional hours may be required to cover holidays and sickness, which may occasionally increase to full-time hours. Rate of pay: £14.00 per hour.
To apply, please send your CV and covering letter to: chc@cowes.co.uk
Marina Administrator - Cowes Harbour Commission in East Cowes employer: Cowes Harbour Commission
At Cowes Harbour Commission, we pride ourselves on being an excellent employer, offering a vibrant work culture that values teamwork and customer service excellence. As a Part-Time Marina Administrator at Shepards Marina, you will enjoy flexible working hours, opportunities for personal development, and the chance to engage with a diverse range of visitors in a beautiful coastal setting. Join us to be part of a dedicated team committed to providing a professional and welcoming harbour environment.
StudySmarter Expert Advice🤫
We think this is how you could land Marina Administrator - Cowes Harbour Commission in East Cowes
✨Tip Number 1
Get to know the marina! Familiarise yourself with Shepards Marina and its services. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills. Since this role is all about delivering exceptional service, think of examples from your past experiences where you went above and beyond for a customer.
✨Tip Number 3
Network with current employees or locals. They can provide insights into the marina's culture and what it’s like to work there. Plus, it might just give you an edge in your application!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Don’t forget to highlight your flexibility and attention to detail in your application!
We think you need these skills to ace Marina Administrator - Cowes Harbour Commission in East Cowes
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your CV and cover letter. We want to see how you've gone above and beyond to help customers, as this role is all about delivering a top-notch experience!
Be Detail-Oriented:Since attention to detail is key for this position, give examples of how you've successfully managed tasks that required precision. Whether it's handling transactions or processing bookings, we love to see that you can keep things accurate!
Tailor Your Application:Don’t just send a generic CV! Tailor your application to reflect the skills and qualities mentioned in the job description. We appreciate when candidates take the time to connect their experiences with what we're looking for.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep everything organised and makes sure your application gets the attention it deserves!
How to prepare for a job interview at Cowes Harbour Commission
✨Know Your Stuff
Before the interview, make sure you understand the role of a Marina Administrator. Familiarise yourself with the marina's operations, customer service expectations, and the software they use. This will show your enthusiasm and readiness to jump in.
✨Show Off Your People Skills
Since this role is all about delivering exceptional customer service, be prepared to share examples of how you've handled customer interactions in the past. Highlight your friendly manner and ability to work well under pressure.
✨Be Detail-Oriented
Attention to detail is key for this position. During the interview, mention specific instances where your attention to detail made a difference, whether it was in processing bookings or handling transactions accurately.
✨Flexibility is Key
The job requires flexible availability, so be ready to discuss your schedule and willingness to cover shifts. Emphasise your adaptability and commitment to supporting the team, especially during busy periods or events.
