At a Glance
- Tasks: Join our Marina Berthing team, assisting with daily operations and customer service.
- Company: Cowes Harbour Commission is a leading marine authority on the Isle of Wight.
- Benefits: Enjoy a part-time, seasonal role with flexible hours during peak times.
- Other info: This role requires flexibility for weekends and Bank Holidays.
- Why this job: Be part of a dynamic marine environment and engage with diverse harbour users.
- Qualifications: GCSE Maths and English, RYA Powerboat Level 2, and boat handling experience required.
Are you looking for a new challenge in a dynamic marine environment? We are seeking a motivated and customer-focused individual to join our Marina Berthing team at Shepards Marina in Cowes.
The Role
As a key member of our team, you will play a vital role in assisting with day-to-day marina berthing and dry sailing operations. This customer-facing role requires someone with a proactive, ‘can-do’ attitude, working both independently and as part of a close-knit team.
Key Responsibilities:
- Act as a CHC ambassador, engaging with harbour and marina users to deliver outstanding customer service.
- Promote and maintain a strong safety-first culture, ensuring the highest Health & Safety standards for both visitors and colleagues.
- Support CHC's financial objectives by adopting a commercially aware approach to marina operations.
- Assist with marina event berthing plans, busy weekends, and rally plans.
- Assist with site maintenance as directed by the Team Leader, ensuring a clean and welcoming environment for visitors.
- Respond to and assist in emergency situations as required.
- Collaborate with other Cowes Harbour Commission teams when necessary.
About You
We are looking for an enthusiastic, reliable team player with a commitment to maintaining a safe working environment. The ideal candidate will have strong multitasking abilities, a willingness to learn, and relevant experience in a marine or similar setting. Boat handling experience is essential.
Preferred Qualifications & Experience:
- GCSE Maths and English (Grade 4/C or above)
- RYA Powerboat Level 2
- RYA First Aid qualification (or equivalent)
- Previous experience in a marine or similar environment
- Strong customer service skills
- Competency in Microsoft Office applications
General Information
This is a part-time, seasonal role based at Shepards Marina in Cowes. Flexibility will be required during peak times, including weekends, evenings, and Bank Holidays, with adequate prior notice.
About Us
Cowes Harbour Commission (CHC) is the Statutory Harbour Authority for Cowes on the Isle of Wight, a major port handling commercial shipping, passenger ferries, and high-speed vessel movements. As a renowned centre for yacht racing and leisure sailing, Cowes welcomes a diverse range of resident and visiting vessels each year.
CHC is a Trust Port, operating independently without shareholders or government funding. Our revenues are generated through harbour dues and commercial activities, including Kingston Boatyard, Shepards Marina, river moorings, our fuel barge, and contract work by our afloat team.
How to Apply
Interested in joining our team? For an informal discussion, contact Jock Rafferty at 01983 293952. To apply, please send an up-to-date CV and a one-page covering letter outlining your suitability for the role to msm.chc@cowes.co.uk.
Berthing Master - Cowes Harbour Commission in East Cowes employer: Cowes Harbour Commission
Cowes Harbour Commission offers a unique opportunity to work in a vibrant marine environment at Shepards Marina, where teamwork and customer service are at the heart of our operations. We pride ourselves on fostering a supportive work culture that prioritises safety and employee growth, providing training and development opportunities for those looking to advance their careers in the marine sector. Join us and be part of a dedicated team that plays a crucial role in maintaining Cowes' reputation as a premier destination for yachting and leisure sailing.
StudySmarter Expert Advice🤫
We think this is how you could land Berthing Master - Cowes Harbour Commission in East Cowes
✨Tip Number 1
Familiarise yourself with Cowes Harbour Commission and its operations. Understanding the specific challenges and opportunities within the marina environment will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Cowes Harbour Commission. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.
✨Tip Number 3
Prepare to discuss your boat handling experience in detail. Since this is a key requirement for the role, being able to share specific examples of your skills and experiences will show that you are well-suited for the position.
✨Tip Number 4
Demonstrate your customer service skills through real-life examples. Since the role is customer-facing, showcasing how you've successfully handled customer interactions in the past will highlight your suitability for the position.
We think you need these skills to ace Berthing Master - Cowes Harbour Commission in East Cowes
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the key responsibilities and qualifications required for the Berthing Master position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Strong Cover Letter:Write a one-page covering letter that clearly outlines your suitability for the role. Use specific examples from your past experiences in marine environments or customer service to demonstrate your capabilities and enthusiasm for the position.
Highlight Relevant Qualifications:Make sure to mention any relevant qualifications, such as RYA Powerboat Level 2 or First Aid certification, in both your CV and cover letter. This will show that you meet the preferred qualifications outlined in the job description.
Proofread Your Application:Before submitting your CV and cover letter, take the time to proofread for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Cowes Harbour Commission
✨Show Your Customer Service Skills
As a Berthing Master, you'll be engaging with marina users daily. Be prepared to share examples of how you've provided excellent customer service in the past, highlighting your proactive attitude and ability to handle various situations.
✨Demonstrate Your Boat Handling Experience
Boat handling experience is essential for this role. Be ready to discuss your relevant experiences, including any specific challenges you've faced and how you overcame them. This will show your competence and confidence in a marine environment.
✨Emphasise Safety Awareness
Safety is a top priority at Cowes Harbour Commission. Prepare to talk about your understanding of health and safety standards, and provide examples of how you've contributed to a safe working environment in previous roles.
✨Be Ready for Teamwork Scenarios
This role requires collaboration with other teams. Think of instances where you've successfully worked as part of a team, especially in high-pressure situations. Highlight your ability to communicate effectively and support your colleagues.
