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- Tasks: Be the friendly face for guests, ensuring a warm welcome and a safe environment.
- Company: Join a vibrant team at a leading hospitality brand.
- Benefits: Flexible shifts, 33% dining discount, financial toolkit, and free shares.
- Other info: Enjoy team socials and build lifelong friendships in a supportive environment.
- Why this job: Make a real difference in guest experiences while having fun with your team.
- Qualifications: Passion for guest care, professionalism, and great communication skills.
The predicted salary is between 20000 - 25000 £ per year.
No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you! Everything we do as a business is built on the enthusiasm and professionalism of the people in our team roles. So if you have a passion for delivering a great guest experience and creating a safe, comfortable and welcoming environment, then this is the job for you.
WHAT YOU'LL DO IN THIS ROLE:
- Be the first point of contact when checking in late arrivals and walk-ins
- You’ll ensure a warm, friendly and genuine welcome
- The role is varied and, depending on your site, may include: cleaning tasks within the front of house, external and breakfast areas, setting up the meeting room(s) and breakfast for the next day
- You’ll ensure guest and business safety and security is top priority at all times
- In the event of a fire, evacuating all guests and team from the business safely and quickly
- You’ll answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay.
WHAT WE LOOK FOR IN OUR NIGHT PORTERS:
- Passionate about guest care
- A can-do attitude
- Professionalism under pressure
- Great eye for detail
- Enjoys and wants to be an active member of a team
- Excellent verbal communication
- An understanding of what excellent guest service looks like
WHAT'S IN IT FOR ME?
- Flexible shifts - to fit around the other important things in life.
- Love dining out? You'll love it even more with a massive 33% discount across all our brands.
- Wagestream – a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
- Never a dull moment - fun, laughs and lifelong friends!
- Team Socials – work hard, play hard!
- On top of this, we offer a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares!
- There's also a free employee helpline- to support you with whatever life throws at you.
At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.
Hotel Staff in Ilkley employer: Cow & Calf
Contact Detail:
Cow & Calf Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Staff in Ilkley
✨Tip Number 1
Get familiar with the company culture! Before you apply, check out their social media and website to see what they're all about. This will help you tailor your approach and show them you're genuinely interested.
✨Tip Number 2
Practice your pitch! You might not need a CV, but being able to talk about your passion for guest care and teamwork is key. Prepare a few points about why you’d be a great fit and rehearse them until you feel confident.
✨Tip Number 3
Be ready for a chat! When you apply through our mobile-friendly form, be prepared for a quick follow-up call or interview. Make sure you can articulate your enthusiasm for creating a welcoming environment.
✨Tip Number 4
Follow up after applying! A quick message expressing your excitement about the role can set you apart. It shows initiative and keeps you on their radar, which is always a good thing!
We think you need these skills to ace Hotel Staff in Ilkley
Some tips for your application 🫡
Keep it Simple: Our application form is designed to be quick and easy, so don’t overthink it! Just be yourself and let your passion for guest care shine through.
Show Your Enthusiasm: We love seeing candidates who are genuinely excited about delivering a great guest experience. Make sure to highlight any relevant experiences or skills that showcase your can-do attitude!
Be Clear and Concise: When filling out the form, keep your answers straightforward. We want to get to know you, but we also appreciate brevity. Stick to the point and let us see your personality!
Apply Through Our Website: Don’t forget to apply directly through our website! It’s the easiest way for us to receive your application and ensures you’re in the running for this fantastic opportunity.
How to prepare for a job interview at Cow & Calf
✨Show Your Passion for Guest Care
Make sure to express your enthusiasm for providing excellent guest experiences. Share specific examples from your past where you went above and beyond to ensure a guest felt welcome and valued.
✨Demonstrate Your Can-Do Attitude
During the interview, highlight your ability to handle challenges with a positive mindset. Talk about situations where you faced pressure and how you maintained professionalism while solving problems.
✨Communicate Clearly and Confidently
Since excellent verbal communication is key in this role, practice articulating your thoughts clearly. Use role-play scenarios to simulate common guest interactions or complaints to showcase your communication skills.
✨Be Ready to Discuss Teamwork
Prepare to talk about your experiences working in a team. Share stories that illustrate your ability to collaborate effectively, support your colleagues, and contribute to a positive team environment.