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- Tasks: Be the friendly face for guests, ensuring a warm welcome and a safe environment.
- Company: Join a vibrant team at M & B, where guest care is our passion.
- Benefits: Flexible shifts, 33% dining discount, financial toolkit, and fun team socials.
- Other info: Enjoy 28 days holiday, high-street discounts, and free shares!
- Why this job: Make a real impact on guest experiences while building lifelong friendships.
- Qualifications: Passion for guest care, professionalism, and great communication skills.
The predicted salary is between 20000 - 25000 £ per year.
No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you!
Everything we do as a business is built on the enthusiasm and professionalism of the people in our team roles. So if you have a passion for delivering a great guest experience and creating a safe, comfortable and welcoming environment, then this is the job for you.
What you'll do in this role:
- Be the first point of contact when checking in late arrivals and walk-ins
- Ensure a warm, friendly and genuine welcome
- The role is varied and, depending on your site, may include: cleaning tasks within the front of house, external and breakfast areas, setting up the meeting room(s) and breakfast for the next day
- Ensure guest and business safety and security is top priority at all times
- In the event of a fire, evacuating all guests and team from the business safely and quickly
- Answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay.
What we look for in our night porters:
- Passionate about guest care
- A can-do attitude
- Professionalism under pressure
- Great eye for detail
- Enjoys and wants to be an active member of a team
- Excellent verbal communication
- An understanding of what excellent guest service looks like
What’s in it for me:
- Flexible shifts – to fit around the other important things in life.
- Love dining out? You'll love it even more with a massive 33% discount across all our brands.
- Wagestream – a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
- Never a dull moment - fun, laughs and lifelong friends!
- Team socials – work hard, play hard!
On top of this, we offer a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you. At M & B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.
Compensation: Competitive salary.
Hotel Staff in Ilkley employer: Cow & Calf - 172090
Contact Detail:
Cow & Calf - 172090 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Staff in Ilkley
✨Tip Number 1
Get familiar with our company culture! Before you apply, take a moment to check out our website and social media. Understanding what we value will help you shine during the interview.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for guests, being friendly and approachable is key. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your passion for guest care! During the application process, think of examples from your past experiences where you went above and beyond for someone. This will help us see your enthusiasm in action.
✨Tip Number 4
Don’t forget to highlight your teamwork skills! We love candidates who can work well with others. Share stories that demonstrate how you’ve collaborated with teammates to create a great experience for guests.
We think you need these skills to ace Hotel Staff in Ilkley
Some tips for your application 🫡
Keep it Simple: No need for a fancy CV here! Just fill out our quick application form on the website. We want to know about you, so keep your answers straightforward and genuine.
Show Your Passion: Let us see your enthusiasm for guest care shine through! Use the application to highlight any experiences or qualities that show how much you love creating a welcoming environment.
Be Yourself: We’re all about authenticity! Don’t be afraid to let your personality come through in your answers. We want to know the real you and how you’d fit into our team.
Double-Check Before Submitting: Before you hit that submit button, give your application a quick once-over. Make sure everything’s clear and free of typos. We appreciate attention to detail!
How to prepare for a job interview at Cow & Calf - 172090
✨Show Your Passion for Guest Care
Make sure to express your enthusiasm for providing excellent guest experiences. Share specific examples from your past where you went above and beyond to ensure a guest felt welcome and valued.
✨Demonstrate a Can-Do Attitude
During the interview, highlight your ability to handle challenges with a positive mindset. Talk about situations where you faced pressure but managed to maintain professionalism and deliver great service.
✨Communicate Clearly and Confidently
Since excellent verbal communication is key in this role, practice articulating your thoughts clearly. Be prepared to answer questions about how you would handle guest complaints or inquiries effectively.
✨Emphasise Team Spirit
This role requires being an active member of a team, so share experiences that showcase your teamwork skills. Discuss how you’ve collaborated with others to create a welcoming environment or solve problems together.