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- Tasks: Lead a dynamic service desk team to enhance user experience with our new Electronic Patient Record system.
- Company: Join Coventry and Warwickshire Partnership NHS Trust, dedicated to improving health services in the community.
- Benefits: Enjoy generous leave, learning opportunities, salary sacrifice schemes, and discounts at various retailers.
- Why this job: Make a real impact on digital services while working in a compassionate and collaborative environment.
- Qualifications: Mid-senior level experience in IT management and familiarity with ITIL processes required.
- Other info: Engage with clinical staff and contribute to continual service improvement.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Digital Service Desk Manager FTC role at Coventry and Warwickshire Partnership NHS Trust
Join to apply for the Digital Service Desk Manager FTC role at Coventry and Warwickshire Partnership NHS Trust
A dynamic and pivotal role has arisen within our Digital Team to lead and develop a talented service desk team to assist with the implementation of the new Electronic Patient Record (EPR) system . This will be an ideal opportunity to shape our service delivery and make a real impact on user experience. The role is expected to work across all the stages of the ITIL Service Lifecycle involving Service Design, Service Transition, Service Operation, and Continual Service Improvement.
Main Duties Will Be
- Delivery of a customer focused Digital Service Desk for all service users
- Manage a team of IT Engineers and Service Desk agents including their workload.
- Manage incidents and service requests using ITIL processes and ITSM tools.
- Ongoing development of staff and processes
- Continual service improvement within the Service Desk using performance reports, audits and service feedback.
- To work and collaborate with other Digital staff to ensure the smooth operation of the delivery and consumption of Digital services.
- To engage with clinical and non-clinical staff around the requirements or issues concerning Digital services.
- Align Service Desk Operations and its objectives with Digital’s Service Design specifications and the Digital Strategy
- To assist the IT Front Office Manager in delivering End User Compute services and access to clinical and non-clinical systems to all service users
At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.
We put ‘people at our heart’; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.
- generous annual leave entitlement which increases during your time with us
- excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
- salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
- discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
- wellbeing support, including an in-house counselling service, external helpline and more
- staff networks and support group
We’re always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.
For further details / informal visits contact: Name: Jaswinder Sian Job title: Front Office Services Manager Email address: jaswinder.sian@covwarkitc.nhs.uk
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
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Industries
Hospitals and Health Care
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Digital Service Desk Manager FTC employer: Covwarkpt
Contact Detail:
Covwarkpt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Service Desk Manager FTC
✨Tip Number 1
Familiarise yourself with ITIL processes and frameworks, as this role heavily involves managing incidents and service requests using these methodologies. Understanding the ITIL Service Lifecycle will not only help you in interviews but also demonstrate your commitment to effective service management.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Highlight any experience you have in developing staff and improving processes, as this is a key aspect of the Digital Service Desk Manager role.
✨Tip Number 3
Research Coventry and Warwickshire Partnership NHS Trust's digital services and their recent initiatives. Being knowledgeable about their current projects, especially the Electronic Patient Record system, will allow you to engage meaningfully during discussions and show your genuine interest in the organisation.
✨Tip Number 4
Network with current or former employees of CWPT, if possible. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when tailoring your approach during the interview process.
We think you need these skills to ace Digital Service Desk Manager FTC
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Digital Service Desk Manager role. Understand the key responsibilities and required skills, especially around ITIL processes and team management.
Tailor Your CV: Customise your CV to highlight relevant experience in managing service desks or IT teams. Emphasise your familiarity with ITIL frameworks and any previous roles that involved customer-focused service delivery.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for improving user experience and your ability to lead a team. Mention specific examples of how you've contributed to service improvements in past roles.
Highlight Soft Skills: In your application, don't forget to mention soft skills such as communication, collaboration, and problem-solving. These are crucial for engaging with both clinical and non-clinical staff effectively.
How to prepare for a job interview at Covwarkpt
✨Understand ITIL Processes
Familiarise yourself with ITIL processes, as this role heavily involves Service Design, Transition, Operation, and Continual Service Improvement. Be prepared to discuss how you've applied these principles in previous roles.
✨Showcase Leadership Skills
As a Digital Service Desk Manager, you'll be leading a team. Highlight your experience in managing teams, resolving conflicts, and developing staff. Share specific examples of how you've motivated your team to achieve goals.
✨Emphasise Customer Focus
This role is all about delivering a customer-focused service. Be ready to discuss how you've improved user experience in past positions and how you plan to implement similar strategies at Coventry and Warwickshire Partnership NHS Trust.
✨Prepare for Collaboration Questions
Collaboration with clinical and non-clinical staff is key. Think of examples where you've successfully worked with diverse teams to solve problems or improve services, and be ready to share these during the interview.
