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- Tasks: Help clients adopt cutting-edge Practice Management Systems in the veterinary industry.
- Company: Join Covetrus, a leader in veterinary technology with a focus on innovation.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with mentorship opportunities and a commitment to continuous learning.
- Why this job: Make a real impact by optimising systems and solving complex technical challenges.
- Qualifications: 3+ years in technical support or implementation; strong troubleshooting skills required.
The predicted salary is between 40000 - 50000 ÂŁ per year.
Play a pivotal role in helping clients successfully adopt Covetrus’ Practice Management Systems and associated integrations. As an Implementation Engineer, you will work directly with clients across the veterinary industry to configure, deploy and optimise their systems, ensuring solutions are aligned to operational needs and deliver maximum value. This role combines technical delivery with analytical problem‑solving, project coordination, and customer‑facing communication. In addition to leading implementations, you will support ongoing optimisation of live environments, driving automation, improving systems performance and reducing technical issues across application, database, infrastructure and integration layers. This role is primarily hybrid, working between home and our Edinburgh office, with occasional travel required to support clients onsite.
Essential Duties And Responsibilities
- Deliver and manage end‑to‑end implementations of Practice Management Systems, including configuration, deployment, and go‑live support.
- Configure and support systems across SaaS and on‑premises environments, including infrastructure, networking, and client hardware.
- Perform data migrations and work with SQL databases to ensure data integrity and system performance.
- Perform in‑depth analysis and resolution of complex technical issues, driving automated and long‑term solutions.
- Analyse and optimise existing deployments, identifying root causes of recurring issues and implementing improvements to reduce repeat incidents.
- Assist the implementation team in automating and scripting for technical deployments and operational processes.
- Configure and troubleshoot integrations, providing guidance to internal and external partners on API usage and resolving data flow issues.
- Identify and implement process improvements across internal and customer‑facing workflows in collaboration with the Technical Lead.
- Maintain accurate documentation, contribute to knowledge sharing, and support continuous improvement initiatives.
- Proactively learn new software and hardware features and products and distribute this knowledge to the team via knowledge transfer sessions.
- Identify value‑added opportunities and refer to sales team where appropriate; collaborating across teams, support wider business functions, and mentor team members where appropriate.
- Contribute to problem management and corporate‑level issue resolution where required.
- Meet Individual and team‑based objectives.
Qualifications & Experience
- Minimum of 3 years of experience in technical support, implementation, or related role.
- Strong troubleshooting and diagnostic capability across application, database, infrastructure, and networking layers.
- Experience supporting and implementing both SaaS and server‑based software solutions.
- Technical experience with SaaS platforms, Cloud services (Azure), Databases (SQL, PostgreSQL, MySQL), APIs (REST), Scripting languages (PowerShell), Operating systems (Linux, Windows), and support tools such as CRM/ticketing systems (e.g. Zendesk, Salesforce Service Cloud, Jira).
- Mentor team members and contribute knowledge sharing across the team.
- Excellent written and verbal communication skills.
- Ability to take ownership and manage complex issues through to resolution.
- Familiarity with the workflows, technologies, or business processes of the veterinary industry is advantageous.
Education
- IT based qualification.
- IT related degree.
Implementation Engineer employer: Covetrus
Contact Detail:
Covetrus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the veterinary industry and let them know you're on the hunt for an Implementation Engineer role. Attend industry events or webinars, and don’t be shy about sliding into DMs on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your past projects, especially those related to SaaS implementations or technical support. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions and scenarios you might face as an Implementation Engineer. Practice explaining complex concepts in simple terms, as communication is key in this role. We want to see how you can connect with clients and solve their problems!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Covetrus. Let’s get you that dream job!
We think you need these skills to ace Implementation Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Implementation Engineer role. Highlight your experience with SaaS platforms, SQL databases, and any relevant technical skills that match the job description. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the veterinary industry and how your skills can help us optimise our Practice Management Systems. Keep it engaging and personal – we love to see your personality come through!
Showcase Problem-Solving Skills: In your application, don’t forget to showcase your analytical problem-solving skills. Share examples of how you've tackled complex technical issues in the past. We’re keen to see how you approach challenges and drive long-term solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about StudySmarter and what we stand for!
How to prepare for a job interview at Covetrus
✨Know Your Tech Inside Out
As an Implementation Engineer, you'll need to be well-versed in SaaS platforms, databases, and APIs. Brush up on your knowledge of SQL, PowerShell, and the specific technologies mentioned in the job description. Being able to discuss these confidently will show that you're ready to tackle the technical challenges head-on.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex technical issues you've resolved in the past. Think about how you identified root causes and implemented long-term solutions. This will demonstrate your analytical skills and ability to manage issues through to resolution, which is crucial for this role.
✨Communicate Clearly and Effectively
Since this role involves customer-facing communication, practice articulating your thoughts clearly. You might want to simulate a client interaction where you explain a technical concept or guide them through a process. Good communication can set you apart from other candidates.
✨Understand the Veterinary Industry
Familiarity with the workflows and technologies in the veterinary sector can give you an edge. Do some research on common practices and challenges faced by veterinary professionals. This knowledge will help you connect better with clients and tailor solutions to their needs.