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- Tasks: Help clients adopt cutting-edge veterinary management systems and optimise their performance.
- Company: Join Covetrus, a leader in animal health technology with a passion for improving veterinary care.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with mentorship opportunities and a focus on continuous improvement.
- Why this job: Make a real difference in the veterinary industry while developing your technical skills.
- Qualifications: 3+ years in technical support or implementation, strong troubleshooting skills, and IT qualifications.
The predicted salary is between 40000 - 50000 Ā£ per year.
Covetrus is a global animal-health technology and services leader dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We bring together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine.
Play a pivotal role in helping clients successfully adopt Covetrusā Practice Management Systems and associated integrations.
As an Implementation Engineer, you will work directly with clients across the veterinary industry to configure, deploy and optimise their systems, ensuring solutions are aligned to operational needs and deliver maximum value. This role combines technical delivery with analytical problemāsolving, project coordination, and customerāfacing communication. In addition to leading implementations, you will support ongoing optimisation of live environments, driving automation, improving systems performance and reducing technical issues across application, database, infrastructure and integration layers.
This role is primarily hybrid, working between home and our Edinburgh office, with occasional travel required to support clients onsite.
Essential Duties and Responsibilities
- Deliver and manage endātoāend implementations of Practice Management Systems, including configuration, deployment, and goālive support.
- Configure and support systems across SaaS and onāpremises environments, including infrastructure, networking, and client hardware.
- Perform data migrations and work with SQL databases to ensure data integrity and system performance.
- Perform inādepth analysis and resolution of complex technical issues, driving automated and longāterm solutions.
- Analyse and optimise existing deployments, identifying root causes of recurring issues and implementing improvements to reduce repeat incidents.
- Assist the implementation team in automating and scripting for technical deployments and operational processes.
- Configure and troubleshoot integrations, providing guidance to internal and external partners on API usage and resolving data flow issues.
- Identify and implement process improvements across internal and customerāfacing workflows in collaboration with the Technical Lead.
- Maintain accurate documentation, contribute to knowledge sharing, and support continuous improvement initiatives.
- Proactively learn new software and hardware features and products and distribute this knowledge to the team via knowledge transfer sessions.
- Identify value added opportunities and refer to sales team where appropriate. Collaborating across teams, support wider business functions, and mentor team members where appropriate.
- Contribute to problem management and corporateālevel issue resolution where required.
- Meet individual and teamābased objectives.
Qualifications & Experience
- Minimum of 3 years of experience in technical support, implementation, or related role.
- Strong troubleshooting and diagnostic capability across application, database, infrastructure, and networking layers.
- Experience supporting and implementing both SaaS and server based software solutions.
- Technical experience with:
- SaaS platforms
- Cloud services (Azure)
- Databases (SQL, PostgreSQL, MySQL)
- APIs (REST)
- Scripting languages (Powershell)
- Operating systems (Linux, Windows)
Education
- IT based qualification
- IT related degree
Implementation Engineer employer: Covetrus, Inc.
Contact Detail:
Covetrus, Inc. Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Implementation Engineer
āØTip Number 1
Network like a pro! Reach out to people in the veterinary tech space on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
āØTip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with SaaS platforms, SQL databases, and troubleshooting. This will give potential employers a clear picture of what you can bring to the table.
āØTip Number 3
Practice makes perfect! Get ready for interviews by doing mock sessions with friends or using online resources. Focus on articulating your problem-solving process and how you've tackled technical challenges in the past.
āØTip Number 4
Apply through our website! Itās the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining our team at Covetrus. Donāt miss out on this opportunity!
We think you need these skills to ace Implementation Engineer
Some tips for your application š«”
Tailor Your CV: Make sure your CV is tailored to the Implementation Engineer role. Highlight your experience with SaaS platforms, SQL databases, and any relevant technical skills. We want to see how your background aligns with what we do!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about veterinary technology and how your skills can help us improve health outcomes for animals. Keep it engaging and personal.
Show Off Your Problem-Solving Skills: In your application, donāt forget to showcase your analytical problem-solving abilities. Share examples of how you've tackled complex technical issues in the past. We love seeing candidates who can think on their feet!
Apply Through Our Website: We encourage you to apply directly through our website. Itās the best way to ensure your application gets into the right hands. Plus, it shows us youāre serious about joining our team!
How to prepare for a job interview at Covetrus, Inc.
āØKnow Your Tech Inside Out
As an Implementation Engineer, you'll need to be well-versed in SaaS platforms, SQL databases, and APIs. Brush up on your technical knowledge and be ready to discuss specific examples of how you've tackled complex issues in the past.
āØShowcase Your Problem-Solving Skills
Prepare to share instances where you've resolved technical challenges or optimised systems. Covetrus values analytical problem-solving, so highlight your ability to identify root causes and implement long-term solutions.
āØCommunicate Clearly and Confidently
Since this role involves customer-facing communication, practice articulating your thoughts clearly. Be ready to explain technical concepts in a way that non-technical stakeholders can understand, showcasing your excellent communication skills.
āØDemonstrate Your Team Spirit
Collaboration is key at Covetrus. Be prepared to discuss how you've worked with cross-functional teams in the past, mentored colleagues, or contributed to knowledge sharing. Show that you're not just a lone wolf but a team player who adds value to the group.