At a Glance
- Tasks: Help veterinary clients adopt and optimise Practice Management Systems with technical expertise.
- Company: Covetrus, a leader in animal-health technology and services.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Join a passionate team dedicated to improving animal health and well-being.
- Why this job: Make a real difference in veterinary practices while developing your technical skills.
- Qualifications: 3+ years in technical support or implementation, strong troubleshooting skills.
The predicted salary is between 40000 - 50000 £ per year.
Covetrus is a global animal-health technology and services leader dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We bring together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine.
Play a pivotal role in helping clients successfully adopt Covetrus’ Practice Management Systems and associated integrations.
As an Implementation Engineer, you will work directly with clients across the veterinary industry to configure, deploy and optimise their systems, ensuring solutions are aligned to operational needs and deliver maximum value.
This role combines technical delivery with analytical problem‐solving, project coordination, and customer‐facing communication. In addition to leading implementations, you will support ongoing optimisation of live environments, driving automation, improving systems performance and reducing technical issues across application, database, infrastructure and integration layers.
This role is primarily hybrid, working between home and our Edinburgh office, with occasional travel required to support clients onsite.
Essential Duties and Responsibilities
- Deliver and manage end‐to‐end implementations of Practice Management Systems, including configuration, deployment, and go‐live support.
- Configure and support systems across SaaS and on‐premises environments, including infrastructure, networking, and client hardware.
- Perform data migrations and work with SQL databases to ensure data integrity and system performance.
- Perform in‐depth analysis and resolution of complex technical issues, driving automated and long‐term solutions.
- Analyse and optimise existing deployments, identifying root causes of recurring issues and implementing improvements to reduce repeat incidents.
- Assist the implementation team in automating and scripting for technical deployments and operational processes.
- Configure and troubleshoot integrations, providing guidance to internal and external partners on API usage and resolving data flow issues.
- Identify and implement process improvements across internal and customer‐facing workflows in collaboration with the Technical Lead.
- Maintain accurate documentation, contribute to knowledge sharing, and support continuous improvement initiatives.
- Proactively learn new software and hardware features and products and distribute this knowledge to the team via knowledge transfer sessions.
- Identify value added opportunities and refer to sales team where appropriate. Collaborating across teams, support wider business functions, and mentor team members where appropriate.
- Contribute to problem management and corporate‐level issue resolution where required.
- Meet individual and team‐based objectives.
Qualifications & Experience
- Minimum of 3 years of experience in technical support, implementation, or related role.
- Strong troubleshooting and diagnostic capability across application, database, infrastructure, and networking layers.
- Experience supporting and implementing both SaaS and server based software solutions.
- Technical experience with:
- SaaS platforms
- Cloud services (Azure)
- Databases (SQL, PostgreSQL, MySQL)
- APIs (REST)
- Scripting languages (Powershell)
- Operating systems (Linux, Windows)
- Experience working with support tools such as CRM/ticketing systems (e.g. Zendesk, Salesforce Service Cloud, Jira).
- Mentor team members and contribute knowledge sharing across the team.
- Excellent written and verbal communication skills.
- Ability to take ownership and manage complex issues through to resolution.
- Familiarity with the workflows, technologies, or business processes of the veterinary industry is advantageous.
Education
- IT based qualification
- IT related degree
Implementation Engineer in Edinburgh employer: Covetrus, Inc.
Covetrus is an exceptional employer, offering a dynamic work environment in Edinburgh that fosters innovation and collaboration within the veterinary industry. Employees benefit from a hybrid work model, opportunities for professional growth, and a culture that prioritises animal health and well-being. With a commitment to continuous improvement and knowledge sharing, Covetrus empowers its team members to make a meaningful impact while enjoying a supportive and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Implementation Engineer in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to people in the veterinary tech space on LinkedIn or at industry events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects, especially those related to SaaS and database management. This gives potential employers a taste of what you can do.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios. Think about how you’d tackle real-world problems in implementation and optimisation – it’ll show you’re ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Implementation Engineer in Edinburgh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Implementation Engineer role. Highlight your experience with SaaS platforms, SQL databases, and any relevant technical skills that match the job description. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about veterinary technology and how your skills can help us improve health outcomes for animals. Keep it engaging and personal – we love to see your personality come through!
Showcase Problem-Solving Skills:In your application, don’t forget to showcase your analytical problem-solving skills. Share examples of how you've tackled complex technical issues in the past. We’re keen on seeing how you approach challenges and drive solutions!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at Covetrus!
How to prepare for a job interview at Covetrus, Inc.
✨Know Your Tech Inside Out
As an Implementation Engineer, you'll need to be well-versed in SaaS platforms, SQL databases, and APIs. Brush up on your technical knowledge and be ready to discuss specific examples of how you've tackled complex issues in the past.
✨Showcase Your Problem-Solving Skills
Prepare to share instances where you've resolved technical challenges or optimised systems. Covetrus values analytical problem-solving, so think about how you can demonstrate your ability to identify root causes and implement effective solutions.
✨Communicate Clearly and Confidently
Since this role involves customer-facing communication, practice articulating your thoughts clearly. Be ready to explain technical concepts in a way that non-technical stakeholders can understand, showcasing your excellent verbal communication skills.
✨Familiarise Yourself with the Veterinary Industry
Having a grasp of the workflows and technologies used in the veterinary sector can set you apart. Do some research on current trends and challenges in the industry, and be prepared to discuss how your skills can help address these.
