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- Tasks: Help veterinary practices adopt and optimise cutting-edge management systems.
- Company: Join Covetrus, a leader in animal health technology and services.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with mentorship opportunities and a focus on continuous improvement.
- Why this job: Make a real difference in veterinary medicine while developing your technical skills.
- Qualifications: 3+ years in technical support or implementation; strong troubleshooting skills required.
The predicted salary is between 40000 - 50000 £ per year.
Covetrus is a global animal-health technology and services leader dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We bring together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine.
Play a pivotal role in helping clients successfully adopt Covetrus’ Practice Management Systems and associated integrations. As an Implementation Engineer, you will work directly with clients across the veterinary industry to configure, deploy and optimise their systems, ensuring solutions are aligned to operational needs and deliver maximum value. This role combines technical delivery with analytical problem-solving, project coordination, and customer-facing communication. In addition to leading implementations, you will support ongoing optimisation of live environments, driving automation, improving systems performance and reducing technical issues across application, database, infrastructure and integration layers. This role is primarily hybrid, working between home and our Edinburgh office, with occasional travel required to support clients onsite.
Essential Duties and Responsibilities- Deliver and manage end-to-end implementations of Practice Management Systems, including configuration, deployment, and go-live support.
- Configure and support systems across SaaS and on-premises environments, including infrastructure, networking, and client hardware.
- Perform data migrations and work with SQL databases to ensure data integrity and system performance.
- Perform in-depth analysis and resolution of complex technical issues, driving automated and long-term solutions.
- Analyse and optimise existing deployments, identifying root causes of recurring issues and implementing improvements to reduce repeat incidents.
- Assist the implementation team in automating and scripting for technical deployments and operational processes.
- Configure and troubleshoot integrations, providing guidance to internal and external partners on API usage and resolving data flow issues.
- Identify and implement process improvements across internal and customer-facing workflows in collaboration with the Technical Lead.
- Maintain accurate documentation, contribute to knowledge sharing, and support continuous improvement initiatives.
- Proactively learn new software and hardware features and products and distribute this knowledge to the team via knowledge transfer sessions.
- Identify value added opportunities and refer to sales team where appropriate.
- Collaborating across teams, support wider business functions, and mentor team members where appropriate.
- Contribute to problem management and corporate-level issue resolution where required.
- Meet individual and team-based objectives.
- Minimum of 3 years of experience in technical support, implementation, or related role.
- Strong troubleshooting and diagnostic capability across application, database, infrastructure, and networking layers.
- Experience supporting and implementing both SaaS and server based software solutions.
- Technical experience with:
- SaaS platforms
- Cloud services (Azure)
- Databases (SQL, PostgreSQL, MySQL)
- APIs (REST)
- Scripting languages (Powershell)
- Operating systems (Linux, Windows)
- IT based qualification
- IT related degree
Implementation Engineer in Edinburgh employer: Covestro
Contact Detail:
Covestro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Engineer in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to folks in the veterinary industry on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Implementation Engineer role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies of past implementations you've worked on. We want to see how you’ve tackled complex issues and optimised systems – it’ll make you stand out in interviews!
✨Tip Number 3
Practice makes perfect! Get comfortable with common technical questions related to SaaS, SQL databases, and APIs. We suggest doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining Covetrus and making a difference in the veterinary world.
We think you need these skills to ace Implementation Engineer in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Implementation Engineer role. Highlight your experience with SaaS platforms, SQL databases, and any relevant technical skills that match what we're looking for. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about veterinary technology and how your skills can help us empower veterinary practices. Keep it engaging and personal – we love to see your personality come through!
Showcase Problem-Solving Skills: In your application, don’t forget to showcase your analytical problem-solving skills. Share examples of how you've tackled complex technical issues in the past. We’re keen on seeing how you approach challenges and drive solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Covetrus and what we stand for!
How to prepare for a job interview at Covestro
✨Know Your Tech Inside Out
As an Implementation Engineer, you'll need to be well-versed in SaaS platforms, cloud services, and databases. Brush up on your knowledge of SQL, Azure, and REST APIs. Be ready to discuss how you've used these technologies in past roles and how they can benefit Covetrus.
✨Showcase Your Problem-Solving Skills
This role requires strong troubleshooting abilities. Prepare examples of complex technical issues you've resolved in the past. Highlight your analytical approach and any automated solutions you've implemented to improve system performance.
✨Communicate Clearly and Confidently
Excellent communication is key in this customer-facing role. Practice explaining technical concepts in simple terms. Be prepared to discuss how you’ve guided clients through implementations and how you handle client communications during challenging situations.
✨Demonstrate Your Passion for Veterinary Technology
Covetrus is all about improving veterinary practices. Show your enthusiasm for animal health technology and how it impacts the industry. Share any relevant experiences or insights that connect your background with the mission of Covetrus.