At a Glance
- Tasks: Administer and enhance Jira platforms while supporting IT operations in a vibrant office environment.
- Company: Join Milestone Technologies, a global leader in IT managed services with a people-first culture.
- Benefits: Enjoy a hybrid work model, competitive pay, and opportunities for professional growth.
- Other info: Be part of a diverse team committed to innovation and inclusivity.
- Why this job: Make a real impact by optimising workflows and enhancing user experiences in a dynamic tech setting.
- Qualifications: 3-5 years of Jira experience and strong troubleshooting skills are essential.
The predicted salary is between 45000 - 55000 £ per year.
Company Overview
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
Job Overview
Role Overview
We are seeking a Jira administrator with a strong technical skillset to support and enhance our Jira Software and Jira Service Management (JSM) environments. This role will focus on platform administration, end-user support, and continuous improvement of ITSM workflows, while also contributing to day-to-day IT operations within the office environment. This is a hybrid role that requires three days a week in the office (located in the vibrant South Bank area of Central London) and two days WFH.
Key Responsibilities – Jira Platform & ITSM
- Administer, maintain, and support Jira Software and Jira Service Management (JSM) platforms
- Provide end-user support, including troubleshooting issues and responding to service requests
- Configure and manage projects, issue types, workflows, screens, schemes, and permissions
- Support the onboarding of new teams into Jira, ensuring alignment with standards and best practices
- Assist in maintaining and improving ITSM workflows (Incident, Request, Change Management)
- Manage SLAs, queues, and service request catalogues within JSM
- Build, maintain, and optimise Jira Automation rules to improve efficiency
- Administer user access, roles, and permission models aligned to best practices
- Ensure data integrity and consistency across Jira instances
- Create and maintain dashboards and reports for KPI tracking and SLA performance
Key Responsibilities – IT Operations (BAU Office Support)
- Provide hands-on IT support for office users, including walk-up support and desk-side troubleshooting
- Support device provisioning, setup, and lifecycle management (laptops, peripherals)
- Assist with inventory management including tracking and auditing of IT assets
- Maintain meeting room technology and office IT infrastructure
- Support day-to-day IT service desk activities
Required Skills & Experience – Core
- 3 to 5 yrs hands-on experience with Jira (Cloud preferred) is required
- Strong understanding of workflows, issue types, and permissions
- Experience in IT Operations or Service Desk environments
- Strong troubleshooting and problem-solving skills
- Effective communication and stakeholder engagement
Required Skills & Experience – P2 Level
- Experience configuring workflows, schemes, and custom fields
- Experience with Jira Automation
- Knowledge of Jira Service Management concepts
- Exposure to Incident, Request, and Change Management
Desirable
- Familiarity with SSO (Entra ID, Okta), APIs, and third-party integrations
Success Measures
- Improved SLA adherence and reporting accuracy
- Increased automation and ticket deflection
- High end-user satisfaction
- Accurate asset inventory management
- Standardised and scalable Jira configurations
Career Level Context
Operates independently on defined tasks. Balances Jira platform work and IT operations. Handles moderate complexity systems. Collaborates with senior engineers (P3).
Compensation
Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & Inclusion
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
Jira Administrator in London employer: Covestic
Milestone Technologies is an exceptional employer that prioritises an employee-first culture, fostering collaboration and inclusivity in the vibrant South Bank area of Central London. With a strong focus on professional growth, employees benefit from hands-on experience in a dynamic IT environment, alongside opportunities for continuous improvement and innovation. The hybrid work model allows for flexibility while ensuring a supportive atmosphere that empowers individuals to reach their full potential.
StudySmarter Expert Advice🤫
We think this is how you could land Jira Administrator in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Covestic values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Covestic might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Covestic!
✨Direct Apply to Covestic
Let's not forget to apply directly through the Covestic website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Jira Administrator in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Covestic.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Covestic. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Covestic
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
