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For Companies At a Glance
- Tasks: Help employees solve tech issues and improve IT systems.
- Company: Join a dynamic team in a supportive tech environment.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Why this job: Make a real difference by supporting your colleagues every day.
- Qualifications: 2+ years in IT support and strong problem-solving skills.
- Other info: Great chance to learn and expand your tech knowledge.
The predicted salary is between 30000 - 42000 £ per year.
As an IT Support Specialist, you will collaborate with employees to quickly resolve any technical issue that interrupts their day. We are looking for a creative and quick thinker who understands that while you may not always know the answer to a question, you know how to find it. You must have experience working on a phone/chat based technical support desk or at a walk up support station.
How You Will Make An Impact:
- Answer questions and provide support for employees in person at our offices and online (via email, Slack, and tickets)
- Image Mac, Windows, and Linux computers and configure these computers for employees
- Work with various IT departments and the IT Support team to be the point person at the office to perform important tasks such as troubleshooting network connectivity, testing Audio/Visual (AV) equipment, and handling inventory
- Perform small project based work to improve IT and other systems
- Showcase your knowledge by training other employees on new applications, hardware, and more
Skills:
- HS Diploma or GED
- Minimum 2+ years of IT industry experience
- VOIP administration experience
- Experience troubleshooting Chrome OS
- Command-line Unix experience
- An understanding of A/V concepts and functionality
- Experience with GSuite tools including GMail, Google Docs, and Google Calendar
- Exceptional verbal and written communication skills with an emphasis on being clear, concise, and friendly
- A history of expanding your knowledge via technical training (self-taught and/or formal) and certification
- A drive to assist customers and solve their technical problems
- End-user support experience for MacOS, Chrome, and Windows
- Problem solving and intuitive troubleshooting skills
- A strong understanding of connecting computers to networks especially over wifi and VPN
- Ability to lift 50+ lbs computer equipment and hardware, climb ladders and use hand tools where necessary
IT Support Specialist L2 in London employer: Covestic Inc
Contact Detail:
Covestic Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Specialist L2 in London
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT field. Attend meetups, join online forums, or even hit up LinkedIn. You never know who might have a lead on your next job!
✨Tip Number 2
Practice your troubleshooting skills! Set up mock scenarios where you can demonstrate your problem-solving abilities. This will not only boost your confidence but also show potential employers that you're ready to tackle any tech issue that comes your way.
✨Tip Number 3
When you get an interview, be prepared to showcase your knowledge of tools like GSuite and your experience with different operating systems. Bring examples of how you've helped others in the past, whether it was through training or direct support.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it gives you a chance to highlight your skills and experiences directly related to the role.
We think you need these skills to ace IT Support Specialist L2 in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your troubleshooting prowess and any specific tech you've worked with.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for the IT Support Specialist role. Share a quick story about a time you solved a tricky tech issue or helped a colleague out – we love hearing about real experiences!
Show Off Your Communication Skills: Since you'll be interacting with employees regularly, it's crucial to demonstrate your exceptional communication skills in your application. Keep your language clear and friendly, just like you would when helping someone over the phone or chat.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about StudySmarter while you’re at it!
How to prepare for a job interview at Covestic Inc
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Mac, Windows, and Linux systems. Be ready to discuss your experience with troubleshooting and any specific tools you've used, like GSuite or VOIP systems.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of how you've tackled tricky tech issues in the past. Think of a few scenarios where you had to think on your feet and how you resolved them, as this will demonstrate your quick-thinking abilities.
✨Practice Clear Communication
Since you'll be interacting with employees regularly, practice explaining technical concepts in simple terms. You might even want to role-play some common support scenarios to show off your friendly and concise communication style.
✨Get Familiar with the Company Culture
Research the company’s values and culture before the interview. This will help you tailor your responses to align with what they’re looking for, showing that you’re not just a fit for the role but also for the team.
