At a Glance
- Tasks: Provide top-notch IT support and ensure smooth tech operations for corporate employees.
- Company: Join Milestone Technologies, a leader in innovative IT solutions.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Other info: Dynamic team environment with chances to learn and advance your career.
- Why this job: Be the go-to tech hero and make a real difference in the workplace.
- Qualifications: 3+ years of IT support experience, especially with MAC and Windows.
The predicted salary is between 30000 - 40000 £ per year.
Milestone Technologies is seeking a skilled and customer-focused IT Support Technician to provide onsite technical support at our corporate location. This role is vital in ensuring seamless day-to-day IT operations while delivering responsive and high-quality support to internal end users.
Responsibilities
- The IT Service Desk Technician provides basic technical assistance and support to internal end users as well as augments the IT Service Desk Team by performing repetitive tasks and functions, such as imaging hardware, swapping devices, and counting IT hardware inventory.
- Be the face of IT to corporate employees in the respective office location.
- Ensure that the physical IT technology in the office is operational (e.g. AV rooms, wifi, badge readers, cameras, etc).
- Oversee the suite of collaboration tooling in use and ensure end users have great experiences using the tools provided.
- Work to improve the procurement and asset management practices for IT hardware and software.
- Be responsible for the physical inventory of computer assets, and ensure the local equipment is tracked efficiently and securely.
- Work with Finance and IT leadership to manage budgets and costs for IT spend.
- Work with the broader IT team to provide training, documentation, and learning opportunities to peers and IT staff on support processes and techniques.
- Execute standard Onboarding & Offboarding processes for employees joining and leaving the company.
- Engage directly with employees and internal users who are experiencing IT related service issues.
- Resolve incidents such as network access, hardware break/fix, and software related problems as well as execution of defined service requests (e.g., installing licensed software, provisioning user access to software applications).
- Use defined escalation processes to elevate support issues that require staff with specialized skills or higher-level administrative permissions to resolve.
- Utilize standard operation procedures (SOPs) to perform routine tasks and work with engineering teams to define new SOPs for common support functions.
- Participate in after-hours, on-call support rotation.
- Could be required to lift laptops and other IT equipment, boxed or unboxed, up to 35lbs.
Required Skills
- 3+ years of IT end user support experience in a primarily MAC and some Windows environment.
- Prior experience providing Desktop Support at Tier 2 levels as well as being an active member of an on-call support rotation.
- Experience using desktop imaging and MDM tools, such as Intune, Jamf, SmartImager, Imperious, and SmartDeploy.
- Thorough knowledge of PC hardware, PDA devices, desktop software, Windows 10 and 11, O365, anti-virus, internet browsers, and network connectivity.
- Hands-on experience working with and updating support tickets in a ticket management platform such as FreshService, ServiceNow, Zendesk, or Jira.
- Customer focused approach to delivering excellent service and support to internal customers.
IT Service Desk Technician L2 in London employer: Covestic Inc
Milestone Technologies is an exceptional employer that prioritises a collaborative and supportive work culture, making it an ideal place for IT Service Desk Technicians to thrive. With a strong focus on employee growth, we offer continuous training opportunities and the chance to engage directly with corporate staff, ensuring that your contributions are valued and impactful. Located in a dynamic corporate environment, our team enjoys a vibrant atmosphere where innovation and teamwork drive success.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Technician L2 in London
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend local tech meetups or online webinars to meet potential employers and fellow IT pros. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! If you’ve got a portfolio of projects or a GitHub account, make sure to highlight them during interviews. Demonstrating your hands-on experience with tools like Intune or Jamf can really set you apart from the competition.
✨Tip Number 3
Practice makes perfect! Before your interview, run through common IT support scenarios and how you’d handle them. Being able to articulate your problem-solving process will show that you’re ready to tackle any challenge that comes your way.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for talented individuals like you to join our team. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace IT Service Desk Technician L2 in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Service Desk Technician role. Highlight your experience with MAC and Windows environments, and don’t forget to mention any relevant tools like Intune or Jamf that you've used.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your customer-focused approach and how you’ve successfully resolved IT issues in the past. Keep it engaging and relevant to the job description.
Show Off Your Technical Skills:In your application, be specific about your technical skills and experiences. Mention your hands-on experience with desktop imaging and ticket management platforms, as these are key for the role.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at Covestic Inc
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of both MAC and Windows environments. Familiarise yourself with the tools mentioned in the job description, like Intune and Jamf. Being able to discuss your hands-on experience with these tools will show that you're ready to hit the ground running.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent support to internal users, think of examples where you've gone above and beyond for customers. Prepare to share specific instances where you resolved issues or improved user experiences, as this will highlight your customer-focused approach.
✨Get Familiar with SOPs
Understanding standard operating procedures (SOPs) is crucial for this position. Before the interview, review common IT support processes and be ready to discuss how you've used SOPs in your previous roles. This will demonstrate your ability to follow established protocols while also contributing to improvements.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about potential IT issues you might encounter, like network access problems or hardware failures, and how you would resolve them. Practising these scenarios will help you articulate your problem-solving skills effectively.
