At a Glance
- Tasks: Administer and enhance Jira platforms while providing end-user support and improving IT workflows.
- Company: Join a vibrant tech team in the heart of Central London.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with a focus on collaboration and innovation.
- Why this job: Make a real impact by optimising IT processes and supporting users daily.
- Qualifications: 3-5 years of Jira experience and strong troubleshooting skills required.
The predicted salary is between 40000 - 45000 £ per year.
We are seeking a Jira administrator with a strong technical skillset to support and enhance our Jira Software and Jira Service Management (JSM) environments. This role will focus on platform administration, end-user support, and continuous improvement of ITSM workflows, while also contributing to day-to-day IT operations within the office environment. This is a hybrid role that requires three days a week in the office (located in the vibrant South Bank area of Central London) and two days WFH.
Key Responsibilities – Jira Platform & ITSM
- Administer, maintain, and support Jira Software and Jira Service Management (JSM) platforms
- Provide end-user support, including troubleshooting issues and responding to service requests
- Configure and manage projects, issue types, workflows, screens, schemes, and permissions
- Support the onboarding of new teams into Jira, ensuring alignment with standards and best practices
- Assist in maintaining and improving ITSM workflows (Incident, Request, Change Management)
- Manage SLAs, queues, and service request catalogues within JSM
- Build, maintain, and optimise Jira Automation rules to improve efficiency
- Administer user access, roles, and permission models aligned to best practices
- Ensure data integrity and consistency across Jira instances
- Create and maintain dashboards and reports for KPI tracking and SLA performance
Key Responsibilities – IT Operations (BAU Office Support)
- Provide hands-on IT support for office users, including walk-up support and desk-side troubleshooting
- Support device provisioning, setup, and lifecycle management (laptops, peripherals)
- Assist with inventory management including tracking and auditing of IT assets
- Maintain meeting room technology and office IT infrastructure
- Support day-to-day IT service desk activities
Required Skills & Experience – Core
- 3 to 5 years hands-on experience with Jira (Cloud preferred) is required
- Strong understanding of workflows, issue types, and permissions
- Experience in IT Operations or Service Desk environments
- Strong troubleshooting and problem-solving skills
- Effective communication and stakeholder engagement
Required Skills & Experience – P2 Level
- Experience configuring workflows, schemes, and custom fields
- Experience with Jira Automation
- Knowledge of Jira Service Management concepts
- Exposure to Incident, Request, and Change Management
Desirable
- Familiarity with SSO (Entra ID, Okta), APIs, and third-party integrations
Success Measures
- Improved SLA adherence and reporting accuracy
- Increased automation and ticket deflection
- High end-user satisfaction
- Accurate asset inventory management
- Standardised and scalable Jira configurations
Career Level Context
- Operates independently on defined tasks
- Balances Jira platform work and IT operations
- Handles moderate complexity systems
- Collaborates with senior engineers (P3)
Jira Administrator employer: Covestic Inc
Covestic Inc is an exceptional employer that prioritises employee well-being and professional growth, offering a dynamic work culture that fosters collaboration and innovation. With the flexibility of remote work from London and opportunities for global travel, employees can engage in meaningful projects while enjoying a supportive environment that encourages continuous learning and development in the field of Environmental Health & Safety.
