At a Glance
- Tasks: Administer and enhance Jira platforms while providing end-user support and improving IT workflows.
- Company: Join a vibrant tech team in the heart of Central London.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with a focus on collaboration and innovation.
- Why this job: Make a real impact by optimising IT processes and supporting users daily.
- Qualifications: 3-5 years of Jira experience and strong troubleshooting skills required.
The predicted salary is between 40000 - 45000 £ per year.
We are seeking a Jira administrator with a strong technical skillset to support and enhance our Jira Software and Jira Service Management (JSM) environments. This role will focus on platform administration, end-user support, and continuous improvement of ITSM workflows, while also contributing to day-to-day IT operations within the office environment. This is a hybrid role that requires three days a week in the office (located in the vibrant South Bank area of Central London) and two days WFH.
Key Responsibilities – Jira Platform & ITSM
- Administer, maintain, and support Jira Software and Jira Service Management (JSM) platforms
- Provide end-user support, including troubleshooting issues and responding to service requests
- Configure and manage projects, issue types, workflows, screens, schemes, and permissions
- Support the onboarding of new teams into Jira, ensuring alignment with standards and best practices
- Assist in maintaining and improving ITSM workflows (Incident, Request, Change Management)
- Manage SLAs, queues, and service request catalogues within JSM
- Build, maintain, and optimise Jira Automation rules to improve efficiency
- Administer user access, roles, and permission models aligned to best practices
- Ensure data integrity and consistency across Jira instances
- Create and maintain dashboards and reports for KPI tracking and SLA performance
Key Responsibilities – IT Operations (BAU Office Support)
- Provide hands-on IT support for office users, including walk-up support and desk-side troubleshooting
- Support device provisioning, setup, and lifecycle management (laptops, peripherals)
- Assist with inventory management including tracking and auditing of IT assets
- Maintain meeting room technology and office IT infrastructure
- Support day-to-day IT service desk activities
Required Skills & Experience – Core
- 3 to 5 years hands-on experience with Jira (Cloud preferred) is required
- Strong understanding of workflows, issue types, and permissions
- Experience in IT Operations or Service Desk environments
- Strong troubleshooting and problem-solving skills
- Effective communication and stakeholder engagement
Required Skills & Experience – P2 Level
- Experience configuring workflows, schemes, and custom fields
- Experience with Jira Automation
- Knowledge of Jira Service Management concepts
- Exposure to Incident, Request, and Change Management
Desirable
- Familiarity with SSO (Entra ID, Okta), APIs, and third-party integrations
Success Measures
- Improved SLA adherence and reporting accuracy
- Increased automation and ticket deflection
- High end-user satisfaction
- Accurate asset inventory management
- Standardised and scalable Jira configurations
Career Level Context
- Operates independently on defined tasks
- Balances Jira platform work and IT operations
- Handles moderate complexity systems
- Collaborates with senior engineers (P3)
Jira Administrator employer: Covestic Inc
Join our dynamic team as a Jira Administrator in the vibrant South Bank area of Central London, where we foster a collaborative and innovative work culture. We offer a hybrid working model that promotes work-life balance, alongside opportunities for professional growth and development in IT service management. With a focus on continuous improvement and employee satisfaction, we ensure that our team members are equipped with the tools and support they need to thrive in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Jira Administrator
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Covestic Inc values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Covestic Inc might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Covestic Inc!
✨Direct Apply to Covestic Inc
Let's not forget to apply directly through the Covestic Inc website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Jira Administrator
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Covestic Inc.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Covestic Inc. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Covestic Inc
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
