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- Tasks: Help employees solve tech issues and improve IT systems.
- Company: Join a dynamic team in a supportive tech environment.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Why this job: Make a real difference by supporting your colleagues every day.
- Qualifications: 2+ years in IT support and strong problem-solving skills.
- Other info: Exciting projects and a chance to expand your tech knowledge.
The predicted salary is between 36000 - 60000 £ per year.
As an IT Support Specialist, you will collaborate with employees to quickly resolve any technical issue that interrupts their day. We are looking for a creative and quick thinker who understands that while you may not always know the answer to a question, you know how to find it. You must have experience working on a phone/chat based technical support desk or at a walk up support station.
How You Will Make An Impact:
- Answer questions and provide support for employees in person at our offices and online (via email, Slack, and tickets)
- Image Mac, Windows, and Linux computers and configure these computers for employees
- Work with various IT departments and the IT Support team to be the point person at the office to perform important tasks such as troubleshooting network connectivity, testing Audio/Visual (AV) equipment, and handling inventory
- Perform small project based work to improve IT and other systems
- Showcase your knowledge by training other employees on new applications, hardware, and more
Skills:
- HS Diploma or GED
- Minimum 2+ years of IT industry experience
- VOIP administration experience
- Experience troubleshooting Chrome OS
- Command-line Unix experience
- An understanding of A/V concepts and functionality
- Experience with GSuite tools including GMail, Google Docs, and Google Calendar
- Exceptional verbal and written communication skills with an emphasis on being clear, concise, and friendly
- A history of expanding your knowledge via technical training (self-taught and/or formal) and certification
- A drive to assist customers and solve their technical problems
- End-user support experience for MacOS, Chrome, and Windows
- Problem solving and intuitive troubleshooting skills
- A strong understanding of connecting computers to networks especially over wifi and VPN
- Ability to lift 50+ lbs computer equipment and hardware, climb ladders and use hand tools where necessary
IT Support Specialist L2 employer: Covestic Inc
Contact Detail:
Covestic Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Specialist L2
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your troubleshooting skills! Think of common IT issues and how you'd resolve them. Being able to demonstrate your problem-solving abilities during the interview can really set you apart from other candidates.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer. Ask about the tools they use or how the IT team collaborates with other departments. This shows you're proactive and ready to jump into the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team and ready to make an impact.
We think you need these skills to ace IT Support Specialist L2
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting prowess and any specific tools you've used.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for the IT Support Specialist role. Share examples of how you've resolved technical issues in the past and how you can bring that creativity to our team.
Show Off Your Communication Skills: Since this role involves a lot of interaction with employees, make sure your written application reflects your exceptional communication skills. Be clear, concise, and friendly – we love a good chatty tone!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Covestic Inc
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Mac, Windows, and Linux systems. Be ready to discuss your experience with troubleshooting and any specific tools you've used, like GSuite or VOIP systems. This will show that you're not just familiar with the tech but can also handle real-world problems.
✨Practice Your Communication Skills
Since you'll be interacting with employees regularly, practice explaining technical concepts in a clear and friendly manner. Consider role-playing common support scenarios with a friend to refine your ability to communicate effectively, whether it's over the phone, via chat, or in person.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you successfully resolved technical issues. Think about times when you had to think on your feet or find creative solutions. This will demonstrate your quick-thinking abilities and your approach to troubleshooting.
✨Be Ready for Hands-On Tasks
Since the role involves practical tasks like imaging computers and testing AV equipment, be prepared for potential hands-on assessments during the interview. Familiarise yourself with the equipment and processes you might encounter, so you can showcase your skills confidently.
