At a Glance
- Tasks: Provide top-notch IT support and ensure smooth tech operations for corporate employees.
- Company: Join Milestone Technologies, a leader in innovative IT solutions.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Other info: Dynamic team environment with chances to learn and advance your career.
- Why this job: Be the go-to tech hero and make a real difference in the workplace.
- Qualifications: 3+ years of IT support experience, especially with MAC and Windows systems.
The predicted salary is between 30000 - 40000 € per year.
Milestone Technologies is seeking a skilled and customer-focused IT Support Technician to provide onsite technical support at our corporate location. This role is vital in ensuring seamless day-to-day IT operations while delivering responsive and high-quality support to internal end users.
Responsibilities
- The IT Service Desk Technician provides basic technical assistance and support to internal end users as well as augments the IT Service Desk Team by performing repetitive tasks and functions, such as imaging hardware, swapping devices, and counting IT hardware inventory.
- Be the face of IT to corporate employees in the respective office location.
- Ensure that the physical IT technology in the office is operational (e.g. AV rooms, wifi, badge readers, cameras, etc).
- Oversee the suite of collaboration tooling in use and ensure end users have great experiences using the tools provided.
- Work to improve the procurement and asset management practices for IT hardware and software.
- Be responsible for the physical inventory of computer assets, and ensure the local equipment is tracked efficiently and securely.
- Work with Finance and IT leadership to manage budgets and costs for IT spend.
- Work with the broader IT team to provide training, documentation, and learning opportunities to peers and IT staff on support processes and techniques.
- Execute standard Onboarding & Offboarding processes for employees joining and leaving the company.
- Engage directly with employees and internal users who are experiencing IT related service issues.
- Resolve incidents such as network access, hardware break/fix, and software related problems as well as execution of defined service requests (e.g., installing licensed software, provisioning user access to software applications).
- Use defined escalation processes to elevate support issues that require staff with specialized skills or higher-level administrative permissions to resolve.
- Utilize standard operation procedures (SOPs) to perform routine tasks and work with engineering teams to define new SOPs for common support functions.
- Participate in after-hours, on-call support rotation.
- Could be required to lift laptops and other IT equipment, boxed or unboxed, up to 35lbs.
Required Skills
- 3+ years of IT end user support experience in a primarily MAC and some Windows environment.
- Prior experience providing Desktop Support at Tier 2 levels as well as being an active member of an on-call support rotation.
- Experience using desktop imaging and MDM tools, such as Intune, Jamf, SmartImager, Imperious, and SmartDeploy.
- Thorough knowledge of PC hardware, PDA devices, desktop software, Windows 10 and 11, O365, anti-virus, internet browsers, and network connectivity.
- Hands-on experience working with and updating support tickets in a ticket management platform such as FreshService, ServiceNow, Zendesk, or Jira.
- Customer focused approach to delivering excellent service and support to internal customers.
IT Service Desk Technician L2 employer: Covestic Inc
Milestone Technologies is an exceptional employer that prioritises a collaborative and supportive work culture, making it an ideal place for IT Service Desk Technicians to thrive. With a strong focus on employee growth, we offer continuous training opportunities and the chance to engage directly with corporate staff, ensuring that your contributions are valued and impactful. Located in a dynamic corporate environment, our team enjoys access to cutting-edge technology and resources, fostering both personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Technician L2
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend local tech meetups or online webinars to meet potential employers and fellow IT pros. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects, troubleshooting successes, and any cool tech you've worked with. This gives you an edge and shows employers what you're capable of beyond just a CV.
✨Tip Number 3
Don’t be shy about reaching out directly to companies you’re interested in. A quick email or LinkedIn message to the hiring manager can set you apart from the crowd. Let them know why you’re excited about their team and how you can contribute!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a better chance of getting noticed. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace IT Service Desk Technician L2
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your IT support experience, especially with MAC and Windows environments, to show us you're the right fit for the role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about IT support. Share specific examples of how you've provided excellent customer service and resolved technical issues in the past. This is your chance to shine!
Showcase Relevant Skills:Don’t forget to mention your experience with desktop imaging and MDM tools like Intune or Jamf. We want to see that you have hands-on experience with the tools we use, so make it clear in your application.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Covestic Inc
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of both MAC and Windows environments. Be ready to discuss your experience with desktop imaging and MDM tools like Intune and Jamf, as well as your familiarity with support ticket platforms such as FreshService or ServiceNow.
✨Show Off Your Customer Service Skills
Since this role is all about providing top-notch support to internal users, be prepared to share examples of how you've successfully resolved IT issues in the past. Highlight your customer-focused approach and any feedback you've received from colleagues.
✨Demonstrate Problem-Solving Abilities
Think of specific incidents where you had to troubleshoot hardware or software problems. Be ready to walk through your thought process and the steps you took to resolve the issue, showcasing your ability to think on your feet.
✨Prepare for Team Collaboration
This role involves working closely with other IT team members and departments. Be ready to discuss how you've collaborated in the past, whether it’s creating SOPs or training peers. Show that you’re a team player who values communication and cooperation.
