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For Companies At a Glance
- Tasks: Support clients with insurance advice, manage claims, and engage on social media.
- Company: Join a dynamic, award-winning independent insurance broker.
- Benefits: Competitive salary, profit share, 27 days holiday, and professional development sponsorship.
- Why this job: Make a real impact in a supportive team while growing your insurance career.
- Qualifications: Insurance background essential; strong communication and social media skills required.
- Other info: Enjoy a modern office environment with wellbeing initiatives and career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Join our dynamic award-winning customer service department and make a real impact. Reporting to our Client Support Manager, you'll play a key role in maintaining and growing customer relationships while ensuring our office runs like clockwork. Your tasks will include offering top-notch insurance advice, managing claims, and collaborating with the wider branch. You'll also get to flex your marketing muscles by engaging on social media and identifying exciting opportunities through lead generation, cross-sales, and referrals. Be a part of our energetic team where your contributions truly matter.
Responsibilities
- Master inbound calls, live chat, and emails like a pro
- Spot and suggest new product lines to boost our offerings
- Guide clients through policy adjustments to binding cover with ease
- Team up with Underwriters and claims handlers to get the best results for our clients
- Engage on social media to boost brand awareness and business growth
- Stay on top of daily tasks to ensure compliance is always spot-on
About You
Are you a team player with a knack for innovation and collaboration? Can you confidently handle verbal and written communications and rock social media at a business level? We're looking for someone positive and diligent who believes in working hard and playing hard. If you have previous Insurance industry experience, we want to hear from you! If you're eager to learn, grow, and advance your insurance career with strong team support, and thrive in a fast-paced, high-pressure environment, this is the perfect opportunity for you!
Requirements
- Insurance background essential
- Love thinking outside the box and being part of a close-knit work family
- Enthusiastic and optimistic with an eye for detail
- Experience of using Microsoft Office and ideally Acturis
- Proven record of smashing targets
- Cert CII qualification desired, if not we’ll sponsor you
- Maths and English GCSE grade 5/C or above minimum
- Self-motivated and thrives under pressure
Rewards & Benefits
- Competitive salary with profit share
- Auto-enrolment pension
- Enhanced sick pay
- 27 days holiday + all bank holidays
- Sponsorship for Cert CII qualifications and professional membership
- Monday to Friday working
- Office casual dress code (dress for the day)
- Established 23 years and an expanding company
- Wellbeing and health initiatives
- Modern working environment
- Bike stores and showers at the office
- Acturis based trading platform
About Us
We are Smart Insurance Services Limited operating as Coversure Insurance Services (Southampton), part of the franchised broking arm of The Jensten Group. As a group, we control close to a £1bn GBP premium income and provide expert advice on business, professional and personal insurance always putting our customers first. We have a friendly, client-focused and modern office environment with an experienced team ready to support your career growth, you'll thrive in an environment that values development and success.
Insurance Broker – Client Support Team in Southampton employer: Coversure
Contact Detail:
Coversure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Broker – Client Support Team in Southampton
✨Tip Number 1
Get to know the company inside out! Research their values, recent achievements, and what makes them tick. This way, when you chat with them, you can show off your knowledge and enthusiasm for being part of their team.
✨Tip Number 2
Practice your communication skills! Whether it's on the phone or through live chat, being clear and confident is key. Try role-playing with a friend to nail down your responses and make sure you come across as friendly and professional.
✨Tip Number 3
Don’t shy away from showcasing your social media savvy! Since engaging online is part of the gig, prepare some ideas on how you could boost their brand awareness. Bring these up during your conversation to demonstrate your proactive approach.
✨Tip Number 4
Follow up after your chat! A quick thank-you email can go a long way in making you memorable. Mention something specific from your conversation to remind them of your enthusiasm and fit for the role.
We think you need these skills to ace Insurance Broker – Client Support Team in Southampton
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of enthusiasm and positivity into your words. Remember, we’re looking for someone who fits into our energetic team!
Tailor Your Application: Make sure to tailor your application to the role of Insurance Broker in our Client Support Team. Highlight your relevant experience and skills, especially those that relate to customer service and insurance. This shows us you’ve done your homework and are genuinely interested in the position.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your achievements and skills, making it easier for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and what we stand for!
How to prepare for a job interview at Coversure
✨Know Your Insurance Stuff
Make sure you brush up on your insurance knowledge before the interview. Understand the basics of different policies, claims processes, and any recent changes in the industry. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role involves a lot of client interaction, practice your verbal and written communication skills. Prepare to discuss how you've successfully handled client queries in the past and be ready to demonstrate your ability to engage effectively over various channels like phone, email, and social media.
✨Be Ready to Collaborate
This position requires teamwork, so think of examples where you've worked well with others. Be prepared to discuss how you’ve collaborated with underwriters or claims handlers in previous roles, and how you can contribute to a positive team environment.
✨Bring Your Marketing A-Game
Since you'll be engaging on social media and identifying new opportunities, come prepared with ideas on how to boost brand awareness. Think about successful campaigns you've seen or even brainstorm some innovative strategies you could implement in the role.
