Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our vibrant team to provide top-notch insurance advice and manage customer relationships.
- Company: Be part of a dynamic, 5-star independent insurance broker with a supportive culture.
- Benefits: Enjoy competitive pay, profit share, generous holiday, and professional development sponsorship.
- Why this job: Make a real impact while growing your career in a fast-paced, energetic environment.
- Qualifications: Insurance experience preferred, but relevant industry experience and a positive attitude are key.
- Other info: Casual dress code, modern office, and strong focus on team support and career growth.
The predicted salary is between 28800 - 43200 £ per year.
Insurance Broker – Customer Service Team
Coversure Southampton, England, United Kingdom
Base pay range
Insurance Broker- Customer Service Team – Ambitious Independent Broker
Join our dynamic 5-star Customer Service Team and make a real impact! Reporting to the Customer Service Manager, you\’ll play a key role in maintaining and growing customer relationships while ensuring our office runs like clockwork. Your tasks will include offering top‑notch insurance advice, managing claims, and collaborating with the wider branch. You\’ll also get to flex your marketing muscles by engaging on social media and identifying exciting opportunities through lead generation, cross‑sales, and referrals. Be a part of our energetic team where your contributions truly matter!
Key Objectives & Responsibilities will include:
- Master inbound calls, live chat, and emails like a pro
- Spot and suggest new product lines to boost our offerings
- Guide clients through policy adjustments to binding cover with ease
- Team up with Underwriters and claims handlers to get the best results for our clients
- Engage on social media to boost brand awareness and business growth
- Stay on top of daily tasks to ensure compliance is always spot‑on
About You
Are you a team player with a knack for innovation and collaboration? Can you confidently handle verbal and written communications and rock social media at a business level? We\’re looking for someone positive and diligent who believes in working hard and playing hard. Insurance experience is a plus, but if you\’ve been part of a successful team in a related industry, we want to hear from you! If you\’re eager to learn, grow, and advance your insurance career with strong team support, and thrive in a fast‑paced, high‑pressure environment, this is the perfect opportunity for you.
You will have or be:
- Insurance background preferred, but relevant industry experience welcome
- Love thinking outside the box and being part of a close‑knit work family
- Enthusiastic and optimist with an eye for detail
- Experience of using Microsoft Office and ideally Acturis
- Proven record of smashing targets
- Cert CII qualification desired, if not we’ll sponsor you
- Math’s and English GCSE grade 5/C or above minimum
- Self motivated and thrives under pressure
Rewards & Benefits
- Competitive salary with profit share
- Auto‑enrolment pension
- Enhanced sick pay
- 27 days holiday + all bank holidays
- Sponsorship for Cert CII qualifications and professional membership
- Monday to Friday working
- Office casual dress code (dress for the day)
- Established 23 years and an expanding company.
- Wellbeing and health initiatives
- Modern working environment
- Bike stores and showers at the office
- Acturis based trading platform
About Us
We are Smart Insurance Services Limited operating as Coversure Insurance Services (Southampton), part of the franchised broking arm of The Jensten Group. As a group, we control close to a £1bn GBP premium income and provide expert advice on business, professional and personal insurance always putting our customers first. We have a friendly, client focused and modern office environment with an experienced team ready to support your career growth, you’ll thrive in an environment that values development and success.
Seniority level
- Entry level
Employment type
- Full‑time
Job function
- Sales and Business Development
- Insurance
#J-18808-Ljbffr
Insurance Broker - Customer Service Team employer: Coversure
Contact Detail:
Coversure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Broker - Customer Service Team
✨Tip Number 1
Get to know the company inside out! Before your interview, check out Coversure's website and social media. Understanding their values and services will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your thoughts clearly and confidently, especially when discussing your customer service skills.
✨Tip Number 3
Show off your personality! During the interview, let your enthusiasm shine through. Share examples of how you've worked in a team or tackled challenges, and don’t forget to highlight your innovative ideas for boosting customer engagement.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Insurance Broker - Customer Service Team
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of enthusiasm and positivity into your words. Remember, we’re looking for someone who fits into our energetic team!
Tailor Your Application: Make sure to tailor your application to the role of Insurance Broker in our Customer Service Team. Highlight any relevant experience or skills that match the job description, especially your ability to handle customer relationships and manage claims like a pro.
Keep It Clear and Concise: While we love a good story, keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read through your qualifications and experiences. We appreciate clarity just as much as creativity!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Coversure Southampton!
How to prepare for a job interview at Coversure
✨Know Your Stuff
Before the interview, brush up on your insurance knowledge. Familiarise yourself with common policies, claims processes, and the latest trends in the industry. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
As an Insurance Broker, you'll need to communicate effectively with clients and team members. Practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend or family member to refine your verbal communication skills.
✨Be Ready to Share Examples
Prepare specific examples from your past experiences that demonstrate your ability to handle customer service challenges, work in a team, and think creatively. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Engage with Social Media
Since the role involves social media engagement, be prepared to discuss how you've used social platforms in a professional context. Think of ways you can contribute to brand awareness and lead generation, and maybe even bring some ideas to the table during your interview!
