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For Companies At a Glance
- Tasks: Manage customer accounts and provide top-notch service through calls and emails.
- Company: Join a dynamic team at a leading company focused on customer satisfaction.
- Benefits: Enjoy health coverage, pension schemes, and exclusive discounts.
- Other info: Flexible hours with opportunities for career growth and development.
- Why this job: Be the go-to person for clients and make a real difference in their experience.
- Qualifications: Strong communication skills and ability to multitask in a fast-paced environment.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for a proactive and customer‑focused Internal Account Executive to act as the main point of contact for our clients and manage their accounts day‑to‑day. The role involves close collaboration with internal teams including Sales, Studio, Commercial, Planning, Materials, Production, Technical and Despatch to ensure smooth delivery of customer requirements. This is a permanent role working full time 8.30am - 5pm Monday - Friday.
Key Responsibilities
- Manage customer accounts and provide a high standard of service across calls, emails and enquiries.
- Maintain accurate records across CRM systems, trackers and internal folders.
- Coordinate with internal and external teams to support order processing and issue resolution.
- Communicate clearly and professionally with customers and colleagues across all channels.
- Meet individual KPIs and contribute to team performance.
- Attend internal meetings as required.
- Ensure high attention to detail to maintain quality and minimise errors.
- Follow established processes and procedures consistently.
- Provide cover for holidays, sickness, reception and occasional Saturday mornings on a rota.
- Use Excel, ERP systems and Microsoft Office confidently.
What We’re Looking For
We’re seeking someone who is highly organised, customer‑focused and confident managing multiple tasks at pace. The ideal candidate will be an excellent communicator who can build strong relationships with customers and work collaboratively with a wide range of internal teams. A keen eye for detail, a proactive approach to problem‑solving and the ability to follow processes accurately are essential. You’ll thrive in a busy environment, stay calm under pressure and be comfortable switching between tasks as priorities change. Strong IT skills — particularly in Excel, ERP systems and the wider Microsoft Office suite — are important. Flexibility to support the team with holiday, sickness and reception cover, including occasional Saturday mornings on a rota, is also required.
What we can offer you!
- Medicash scheme – our employees are covered for contributions towards dental treatment, both accidental and routine, specialist diagnostic tests and scans, and even complimentary therapies.
- Salary sacrifice Pension – Access to Salary sacrifice pension scheme or as above.
- Company sick pay scheme – Dependent on successful probation.
- Enhanced Maternity / Paternity pay – dependent on length of service (2 years).
- EAP Scheme – 24 / 7 counselling and advice on issues such as financial, relationship issues, health issues etc.
- Benefits Hub – Coveris employees have exclusive access to Benefit Hub’s discount marketplace which includes discount codes, cashback, money off and more.
- Attendance bonus scheme (discretional).
- Free parking onsite.
Customer Service Executive in Gainsborough employer: Coveris
Contact Detail:
Coveris Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Gainsborough
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Customer Service Executive role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to showcase your skills and experiences. Highlight your customer-focused approach and how you can manage multiple tasks effectively.
✨Tip Number 3
Stay organised! Keep track of all your applications and follow-ups. Use a simple spreadsheet to note down where you've applied, any contacts you've made, and when to follow up. This will help you stay on top of things.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows you're genuinely interested in joining us and makes it easier for us to keep track of your application.
We think you need these skills to ace Customer Service Executive in Gainsborough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Executive role. Highlight your experience in managing customer accounts and your ability to communicate clearly with clients and colleagues. We want to see how you fit into our team!
Show Off Your IT Skills: Since strong IT skills are a must, don’t forget to mention your proficiency in Excel, ERP systems, and Microsoft Office. Give us examples of how you've used these tools in previous roles to manage tasks efficiently.
Be Detail-Oriented: Attention to detail is key in this role, so make sure your application is free from typos and errors. We appreciate candidates who can follow processes accurately, so demonstrate this in your written application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which we love!
How to prepare for a job interview at Coveris
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss how you would handle various customer scenarios, as this role is all about being proactive and focused on client needs.
✨Familiarise Yourself with CRM Systems
Since managing customer accounts is key, make sure you understand how CRM systems work. If you have experience with specific tools, be prepared to share that knowledge during the interview.
✨Showcase Your Communication Skills
This role requires clear and professional communication. Practice articulating your thoughts and consider examples where you've successfully collaborated with teams or resolved customer issues.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks and stay organised under pressure. Share specific strategies or tools you use to keep track of your workload and ensure attention to detail.