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For Companies At a Glance
- Tasks: Manage customer accounts and provide top-notch service through calls and emails.
- Company: Join a dynamic team at a leading company focused on customer satisfaction.
- Benefits: Enjoy health coverage, pension schemes, and exclusive discounts.
- Other info: Flexible hours with opportunities for career growth and development.
- Why this job: Be the go-to person for clients and make a real difference in their experience.
- Qualifications: Strong communication skills and ability to multitask in a fast-paced environment.
The predicted salary is between 25000 - 30000 £ per year.
We’re looking for a proactive and customer‑focused Internal Account Executive to act as the main point of contact for our clients and manage their accounts day‑to‑day. The role involves close collaboration with internal teams including Sales, Studio, Commercial, Planning, Materials, Production, Technical and Despatch to ensure smooth delivery of customer requirements. This is a permanent role working full time 8.30am - 5pm Monday - Friday.
Key Responsibilities
- Manage customer accounts and provide a high standard of service across calls, emails and enquiries
- Maintain accurate records across CRM systems, trackers and internal folders
- Coordinate with internal and external teams to support order processing and issue resolution
- Communicate clearly and professionally with customers and colleagues across all channels
- Meet individual KPIs and contribute to team performance
- Attend internal meetings as required
- Ensure high attention to detail to maintain quality and minimise errors
- Follow established processes and procedures consistently
- Provide cover for holidays, sickness, reception and occasional Saturday mornings on a rota
- Use Excel, ERP systems and Microsoft Office confidently
What We’re Looking For
We’re seeking someone who is highly organised, customer‑focused and confident managing multiple tasks at pace. The ideal candidate will be an excellent communicator who can build strong relationships with customers and work collaboratively with a wide range of internal teams. A keen eye for detail, a proactive approach to problem‑solving and the ability to follow processes accurately are essential. You’ll thrive in a busy environment, stay calm under pressure and be comfortable switching between tasks as priorities change. Strong IT skills — particularly in Excel, ERP systems and the wider Microsoft Office suite — are important. Flexibility to support the team with holiday, sickness and reception cover, including occasional Saturday mornings on a rota, is also required.
What we can offer you!
- Medicash scheme – our employees are covered for contributions towards dental treatment, both accidental and routine, specialist diagnostic tests and scans, and even complimentary therapies. For a small monthly fee you can also add your partner and children to the scheme.
- Salary sacrifice Pension – Access to Salary sacrifice pension scheme or as above. Members of the pension scheme are also provided with the details of an independent financial advisor upon commencement of their employment should they wish to contact them at any time, in addition the independent financial advisors come to the Burnley site a few times a year to provide face to face advice for individuals.
- Company sick pay scheme – Dependent on successful probation
- Enhanced Maternity / Paternity pay – dependent on length of service (2 years)
- EAP Scheme – 24 / 7 counselling and advice on issues such as Financial, relationship issues, health issues etc.
- Benefits Hub – Coveris employees have exclusive access to Benefit Hub’s discount marketplace which includes discount codes, cashback, money off and more.
- Attendance bonus scheme (discretional)
- Free parking onsite
Customer Service Executive in Gainsborough employer: Coveris Management GmbH
Contact Detail:
Coveris Management GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Gainsborough
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Executive, you'll need to be clear and professional. Try role-playing with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door for opportunities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our team. Don’t miss out on this chance!
We think you need these skills to ace Customer Service Executive in Gainsborough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Executive role. Highlight your experience in managing customer accounts and your ability to communicate clearly with clients and colleagues.
Show Off Your Skills: Don’t forget to mention your IT skills, especially with Excel and ERP systems. We love seeing candidates who are confident with technology, so give us examples of how you've used these tools in previous roles.
Be Proactive: In your application, demonstrate your proactive approach to problem-solving. Share specific instances where you’ve taken the initiative to resolve issues or improve processes, as this is key for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Coveris Management GmbH
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Executive role. Familiarise yourself with the key responsibilities and required skills mentioned in the job description. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Show Off Your Communication Skills
As a Customer Service Executive, communication is key. During the interview, practice clear and professional communication. Use examples from your past experiences where you successfully managed customer interactions or collaborated with internal teams. This will demonstrate your ability to build strong relationships.
✨Demonstrate Your Organisational Skills
Highlight your organisational abilities by discussing how you manage multiple tasks and priorities. Share specific examples of how you’ve maintained accurate records or coordinated with different teams in previous roles. This will reassure them that you can handle the fast-paced environment they described.
✨Prepare for Problem-Solving Questions
Expect questions about how you would handle customer issues or unexpected challenges. Prepare a few scenarios where you successfully resolved problems, showcasing your proactive approach and attention to detail. This will illustrate your capability to follow processes accurately while maintaining quality service.