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For Companies At a Glance
- Tasks: Manage customer accounts and provide top-notch service through calls and emails.
- Company: Join a dynamic team at a leading company focused on customer satisfaction.
- Benefits: Enjoy health coverage, pension schemes, and exclusive discounts.
- Why this job: Be the go-to person for clients and make a real difference in their experience.
- Qualifications: Strong communication skills and ability to multitask in a fast-paced environment.
- Other info: Flexible hours with opportunities for career growth and development.
The predicted salary is between 28800 - 43200 £ per year.
We’re looking for a proactive and customer‑focused Customer Service Executive to act as the main point of contact for our clients and manage their accounts day‑to‑day. The role involves close collaboration with internal teams including Sales, Studio, Commercial, Planning, Materials, Production, Technical and Despatch to ensure smooth delivery of customer requirements. This is a temporary role covering a period of maternity leave - working full time 8.30am - 5pm Monday - Friday.
Key Responsibilities
- Manage customer accounts and provide a high standard of service across calls, emails and enquiries
- Maintain accurate records across CRM systems, trackers and internal folders
- Coordinate with internal and external teams to support order processing and issue resolution
- Communicate clearly and professionally with customers and colleagues across all channels
- Meet individual KPIs and contribute to team performance
- Attend internal meetings as required
- Ensure high attention to detail to maintain quality and minimise errors
- Follow established processes and procedures consistently
- Provide cover for holidays, sickness, reception and occasional Saturday mornings on a rota
- Use Excel, ERP systems and Microsoft Office confidently
What We’re Looking For
We’re seeking someone who is highly organised, customer‑focused and confident managing multiple tasks at pace. The ideal candidate will be an excellent communicator who can build strong relationships with customers and work collaboratively with a wide range of internal teams. A keen eye for detail, a proactive approach to problem‑solving and the ability to follow processes accurately are essential. You’ll thrive in a busy environment, stay calm under pressure and be comfortable switching between tasks as priorities change. Strong IT skills — particularly in Excel, ERP systems and the wider Microsoft Office suite — are important. Flexibility to support the team with holiday, sickness and reception cover, including occasional Saturday mornings on a rota, is also required.
What we can offer you!
- Medicash scheme – our employees are covered for contributions towards dental treatment, both accidental and routine, specialist diagnostic tests and scans, and even complimentary therapies. For a small monthly fee you can also add your partner and children to the scheme.
- Salary sacrifice Pension – Access to Salary sacrifice pension scheme or as above. Members of the pension scheme are also provided with the details of an independent financial advisor upon commencement of their employment should they wish to contact them at any time, in addition the independent financial advisors come to the Burnley site a few times a year to provide face to face advice for individuals.
- Company sick pay scheme – Dependent on successful probation
- Enhanced Maternity / Paternity pay – dependent on length of service (2 years)
- EAP Scheme – 24 / 7 counselling and advice on issues such as Financial, relationship issues, health issues etc.
- Benefits Hub – Coveris employees have exclusive access to Benefit Hub’s discount marketplace which includes discount codes, cashback, money off and more.
- Attendance bonus scheme (discretional)
- Free parking onsite
Customer Service Executive (Maternity Cover) employer: Coveris Management GmbH
Contact Detail:
Coveris Management GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive (Maternity Cover)
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and internal teams, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join our team!
We think you need these skills to ace Customer Service Executive (Maternity Cover)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Executive role. Highlight your customer-focused experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role involves a lot of communication, be sure to demonstrate your excellent verbal and written skills in your application. Use clear and professional language, just like you would when dealing with our clients.
Highlight Your Organisational Skills: We’re looking for someone who can juggle multiple tasks, so don’t forget to mention your organisational abilities. Share examples of how you've managed your time effectively in previous roles or projects.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can get back to you quickly. We can’t wait to hear from you!
How to prepare for a job interview at Coveris Management GmbH
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Executive role. Familiarise yourself with the key responsibilities and think about how your skills align with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
As a Customer Service Executive, communication is key. During the interview, practice clear and professional communication. Use examples from your past experiences to demonstrate how you've effectively managed customer interactions and collaborated with teams. This will highlight your ability to build strong relationships.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and attention to detail. Think of specific situations where you successfully resolved issues or improved processes. This will showcase your proactive approach and ability to thrive under pressure, which are essential for this role.
✨Familiarise Yourself with Relevant Tools
Since the role requires strong IT skills, especially in Excel and ERP systems, brush up on these tools before your interview. Be ready to discuss your experience with them and how you've used them to manage customer accounts or streamline processes. This will demonstrate your technical competence and readiness for the job.
