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- Tasks: Manage customer accounts and provide top-notch service through calls and emails.
- Company: Join a dynamic team in a supportive and collaborative environment.
- Benefits: Enjoy health coverage, pension schemes, and exclusive discounts.
- Why this job: Be the go-to person for clients and make a real difference in their experience.
- Qualifications: Strong communication skills and ability to multitask in a fast-paced setting.
- Other info: Flexible hours with opportunities for career growth and development.
The predicted salary is between 28800 - 43200 £ per year.
We’re looking for a proactive and customer‑focused Internal Account Executive to act as the main point of contact for our clients and manage their accounts day‑to‑day. The role involves close collaboration with internal teams including Sales, Studio, Commercial, Planning, Materials, Production, Technical and Despatch to ensure smooth delivery of customer requirements. This is a permanent role working full time 8.30am - 5pm Monday - Friday.
Key Responsibilities
- Manage customer accounts and provide a high standard of service across calls, emails and enquiries
- Maintain accurate records across CRM systems, trackers and internal folders
- Coordinate with internal and external teams to support order processing and issue resolution
- Communicate clearly and professionally with customers and colleagues across all channels
- Meet individual KPIs and contribute to team performance
- Attend internal meetings as required
- Ensure high attention to detail to maintain quality and minimise errors
- Follow established processes and procedures consistently
- Provide cover for holidays, sickness, reception and occasional Saturday mornings on a rota
- Use Excel, ERP systems and Microsoft Office confidently
What We’re Looking For
We’re seeking someone who is highly organised, customer‑focused and confident managing multiple tasks at pace. The ideal candidate will be an excellent communicator who can build strong relationships with customers and work collaboratively with a wide range of internal teams. A keen eye for detail, a proactive approach to problem‑solving and the ability to follow processes accurately are essential. You’ll thrive in a busy environment, stay calm under pressure and be comfortable switching between tasks as priorities change. Strong IT skills — particularly in Excel, ERP systems and the wider Microsoft Office suite — are important. Flexibility to support the team with holiday, sickness and reception cover, including occasional Saturday mornings on a rota, is also required.
What we can offer you!
- Medicash scheme – our employees are covered for contributions towards dental treatment, both accidental and routine, specialist diagnostic tests and scans, and even complimentary therapies. For a small monthly fee you can also add your partner and children to the scheme.
- Salary sacrifice Pension – Access to Salary sacrifice pension scheme or as above. Members of the pension scheme are also provided with the details of an independent financial advisor upon commencement of their employment should they wish to contact them at any time, in addition the independent financial advisors come to the Burnley site a few times a year to provide face to face advice for individuals.
- Company sick pay scheme – Dependent on successful probation
- Enhanced Maternity / Paternity pay – dependent on length of service (2 years)
- EAP Scheme – 24 / 7 counselling and advice on issues such as Financial, relationship issues, health issues etc.
- Benefits Hub – Coveris employees have exclusive access to Benefit Hub’s discount marketplace which includes discount codes, cashback, money off and more.
- Attendance bonus scheme (discretional)
- Free parking onsite
Customer Service Executive employer: Coveris Management GmbH
Contact Detail:
Coveris Management GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Executive, you'll need to be clear and professional. Try role-playing with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door for opportunities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Executive role. Highlight your relevant experience and skills that match the job description, especially your customer-focused approach and ability to manage multiple tasks.
Show Off Your Communication Skills: Since this role involves a lot of communication, be sure to demonstrate your excellent communication skills in your written application. Use clear and professional language, and don’t forget to showcase any experience you have in building strong relationships with clients.
Attention to Detail is Key: We’re looking for someone with a keen eye for detail, so make sure your application is free from typos and errors. Double-check your documents before submitting them to show us you can maintain quality and accuracy.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for the role. We can’t wait to hear from you!
How to prepare for a job interview at Coveris Management GmbH
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Executive role. Familiarise yourself with the key responsibilities and required skills mentioned in the job description. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Showcase Your Communication Skills
As a Customer Service Executive, strong communication is key. Prepare examples of how you've effectively communicated with customers or colleagues in the past. Practice articulating your thoughts clearly and professionally, as this will demonstrate your ability to build relationships and collaborate with internal teams.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss specific instances where you've successfully resolved customer issues or improved processes. Highlight your proactive approach to problem-solving and how you maintain attention to detail, as these traits are essential for the role.
✨Familiarise Yourself with Relevant Tools
Since the role requires proficiency in Excel, ERP systems, and Microsoft Office, brush up on these tools before your interview. If possible, mention any relevant experience you have with these systems, as it will show that you're prepared to hit the ground running.