Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Gather requirements, customise Salesforce solutions, and support new implementations.
- Company: Zurich Cover-More, a leading global travel insurance provider.
- Benefits: Hybrid work model, career growth opportunities, and generous leave policies.
- Why this job: Join a caring team making a real impact on travellers' journeys worldwide.
- Qualifications: Experience as a Salesforce Consultant and knowledge of best practices required.
- Other info: Embrace diversity and bring your ideas to the table in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
About Zurich Cover-More
Zurich Cover-More is one of the world's largest travel insurance and assistance providers and part of Zurich Insurance Group, a leading multi-line insurer. We stand for more care, more cover, for all, and we look after more than 20 million of the world's travellers every year, making sure we are there every step of their journey.
Our family of customer-facing brands include Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely and Blue Insurance. We are a connected and caring workforce with teams in North America, Europe, Latin America and Asia Pacific. Our global delivery platform provides a consistent multi-lingual service experience and ability to write insurance policies in more than 50 countries. Zurich Cover-More has more than 200 distribution partners around the world including airlines, global travel companies, major banks and credit card providers and leading retailers.
What's the job?
- You will be responsible for gathering requirements and conducting workshops with key business stakeholders.
- You will translate business needs into Salesforce solutions and perform necessary data mapping, collaborating with technical teams and business units as needed.
- You will customize, configure, and manipulate Salesforce functionalities to meet business requirements.
- You will be involved in UAT, feature/sprint reviews, and support the adoption of new solutions.
- You will maintain the security, integrity, and overall health of the Salesforce platform.
- You will uphold and recommend Salesforce best practices.
- You will provide ongoing support, troubleshoot issues, and ensure follow-through until resolution.
- You will proactively recommend new features, improvements, and upgrades to optimize our implementation.
- You will use customer insights to guide business initiatives.
- You will ensure best practice customer initiatives are adopted and effectively applied.
- You will deliver exceptional customer service to internal and external stakeholders, in line with company guidelines, regulatory obligations, and SLAs.
- You will handle all confidential information in accordance with company and partner protocols and procedures.
- You will maintain high standards of customer relationship management.
- You will ensure all contact and interactions are of the highest standards, communicating clearly and appropriately with all stakeholders.
- You will collaborate with and provide regular reporting and updates to key stakeholders across the Cover-More Group.
- You will ensure all communication aligns with the delivery of our Brand Promise to stakeholders.
What are we looking for?
- You will bring proven experience as a Salesforce Consultant, Functional Consultant, or Business Analyst.
- You will ideally hold Salesforce Certifications, which are highly regarded.
- You will have applied experience, particularly with Service Cloud implementations and integrations.
- You will possess strong knowledge of Salesforce best practices, configuration, data modelling, UI design, and process design.
- Proven ability to work in a complex Salesforce environment, utilizing problem solving skills to determine best fit solutions.
Why choose us?
- We value optimism, caring, togetherness, reliability, results focus and forward-thinking.
- We have more than employees worldwide: we are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals.
- We share a global mission to look after travellers, at every step of their journey.
- Job flexibility: We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid work week policy ensures our employees maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.
- Career growth: We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business.
- Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.
- Diversity and inclusion: We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.
Apply today and let’s go great places together.
Salesforce Functional Consultant in England employer: Cover-More
Contact Detail:
Cover-More Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Functional Consultant in England
✨Tip Number 1
Network like a pro! Reach out to current employees at Zurich Cover-More on LinkedIn. Ask them about their experiences and any tips they might have for landing the Salesforce Functional Consultant role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for those interviews by practising common Salesforce scenarios. Think about how you would gather requirements or troubleshoot issues. We want you to showcase your problem-solving skills and knowledge of best practices during the interview!
✨Tip Number 3
Don’t forget to highlight your certifications! If you’ve got Salesforce certifications, flaunt them. They show that you’re serious about your expertise and can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Zurich Cover-More family. Let’s grow together!
We think you need these skills to ace Salesforce Functional Consultant in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Salesforce Functional Consultant role. Highlight your relevant experience and skills that match the job description, especially your knowledge of Salesforce best practices and any certifications you hold.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've successfully solved complex problems in a Salesforce environment. This will demonstrate your ability to translate business needs into effective solutions, which is key for this role.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon unless it's relevant to Salesforce. This will help us understand your qualifications quickly and easily.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people and shows your enthusiasm for joining our team at Zurich Cover-More!
How to prepare for a job interview at Cover-More
✨Know Your Salesforce Stuff
Make sure you brush up on your Salesforce knowledge, especially around Service Cloud implementations and best practices. Be ready to discuss specific projects you've worked on and how you tackled challenges in a complex Salesforce environment.
✨Understand the Business Needs
Before the interview, take some time to research Zurich Cover-More and their customer service approach. Think about how you can translate business needs into Salesforce solutions and be prepared to share examples of how you've done this in the past.
✨Showcase Your Problem-Solving Skills
Be ready to demonstrate your problem-solving abilities during the interview. Prepare scenarios where you had to troubleshoot issues or recommend improvements to Salesforce functionalities, and explain your thought process clearly.
✨Communicate Clearly and Confidently
Since you'll be collaborating with various stakeholders, practice articulating your thoughts clearly. Use examples from your experience to illustrate your points, and don't forget to show your enthusiasm for delivering exceptional customer service!
