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- Tasks: Support travellers in emergencies, providing care and logistical problem-solving.
- Company: Global leader in travel assistance with a caring culture.
- Benefits: Flexible working, competitive leave, and professional development opportunities.
- Why this job: Make a real difference by helping people during their travels.
- Qualifications: Empathy, problem-solving skills, and fluency in English and Spanish.
- Other info: Join a diverse team dedicated to supporting travellers worldwide.
The predicted salary is between 30000 - 42000 £ per year.
Our Travel Assistance Case Managers are responsible for providing our customers with the after care and logistical problem solving support they need when something goes wrong in their travels. High-performing, empathetic and multilingual, our Case Managers are great at what they do: bringing travellers home safe, or helping them continue on with their travels as needed. Driven and focused, they build strong relationships and deliver accurate, on-time service in high-stakes situations.
In this role:
- You’ll be taking calls from travellers when they get into emergency situations while travelling – whether lost baggage or a medical emergency, you’ll be there to help solve their problem.
- You’ll be focussed on providing a great experience every time – whether for the traveller, family member or provider.
- You’ll use your critical thinking and problem-solving skills to provide tailored advice to real-world problems.
- You’ll provide emotional support and reassurance to travellers in distress, maintaining a calm and empathetic demeanour throughout each call and case.
- You’ll work with our team to locate the nearest suitable doctor, emergency room, medical clinic, dentist, telehealth solution, security specialist, or allied health professional for medical and/or security emergencies.
- You’ll facilitate the payment and guarantee of facility and any required vendor bills.
- You’ll help travellers understand the services we are there to support them with.
Please note: you must be available to start work from 2 March 2026.
We are looking for team members who have a genuine desire to help people and save lives. We need our Case Managers to be resilient, empathetic and think critically – if you’re willing to learn, we will teach you everything you need to know.
You’ll have great interpersonal skills and know how to look after travellers and respond with empathy.
You’ll have strong problem solving and decision-making skills, and can follow processes to provide quick and accurate assistance.
You’ll thrive in a fast paced, dynamic environment and be open to change.
You’ll have great conflict resolution skills to help customers in stressful situations.
You’ll need to be available to work four 10-hour shifts per week, across a 7-day rotating roster between the hours of 7am - 10pm.
You’ll be professionally proficient in English and Spanish.
More than anything else, you’ll have a passion for helping others.
Why choose us?
- We value optimism, caring, togetherness, reliability, and determination.
- We have more than 2900 employees worldwide: we are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.
- Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach – after an initial training period – ensures our employees maintain work-life balance with the flexibility of 2 days in the office and 2 days working from home.
- Career growth. This is an extremely exciting time for us at World Travel Protection, as we are rapidly growing our business around the world. We are dedicated to helping our employees reach their full potential through a comprehensive onboarding program, ongoing professional development opportunities and a supportive work environment that encourages growth.
- Take the time you need, for you and your community. We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.
- Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.
We also offer some fantastic benefits including:
- Income protection
- Company subsidised pension
- 25 days annual leave
- Employee reward and recognition scheme
- Flexible working opportunities
- Competitive family and parental leave program
- Fitness reimbursement scheme
- Volunteering leave
- Online learning and training opportunities
- Work anniversary leave
Apply today and let’s go great places together!
Travel Assistance Case Manager (Spanish Speaking) in Uxbridge employer: Cover-More Group
Contact Detail:
Cover-More Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Assistance Case Manager (Spanish Speaking) in Uxbridge
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the travel assistance industry. A personal recommendation can make all the difference when you're trying to land that Case Manager role.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with someone about the job, be ready to explain why you're the perfect fit. Highlight your empathy and problem-solving skills, and don’t forget to mention your language skills – they’re a big plus!
✨Tip Number 3
Stay calm and collected during interviews. Remember, as a Travel Assistance Case Manager, you'll need to handle high-stress situations. Show them you can keep your cool and provide reassurance, just like you would for a traveller in distress.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at World Travel Protection. Let’s go great places together!
We think you need these skills to ace Travel Assistance Case Manager (Spanish Speaking) in Uxbridge
Some tips for your application 🫡
Show Your Empathy: In your application, let us see your empathetic side! Share experiences where you've helped others, especially in stressful situations. We want to know how you connect with people and provide support.
Highlight Problem-Solving Skills: Make sure to showcase your critical thinking and problem-solving abilities. Give examples of how you've tackled challenges in the past, especially in fast-paced environments. We love a good story about overcoming obstacles!
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that match the Travel Assistance Case Manager role. We appreciate when candidates take the time to align their application with our needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Cover-More Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Travel Assistance Case Manager. Familiarise yourself with common travel emergencies and think about how you would handle them. This will show your potential employer that you're proactive and ready to tackle real-world problems.
✨Showcase Your Empathy
In this role, empathy is key. Prepare examples from your past experiences where you've helped someone in distress or resolved a conflict. Highlighting your ability to connect with people emotionally will demonstrate that you have what it takes to support travellers during tough times.
✨Practice Your Spanish
Since this position requires professional proficiency in Spanish, brush up on your language skills before the interview. You might be asked to conduct part of the interview in Spanish, so practice common phrases related to customer service and problem-solving to ensure you're confident and fluent.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your critical thinking and problem-solving abilities. Think of specific situations where you had to make quick decisions under pressure. Practising these scenarios will help you articulate your thought process clearly during the interview.
