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For Companies At a Glance
- Tasks: Support travellers in emergencies, providing problem-solving and emotional support.
- Company: Global leader in travel assistance with a mission to protect travellers.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Why this job: Make a real difference by helping people during their travels.
- Qualifications: Fluent in Italian, strong communication skills, and empathy.
- Other info: Join a diverse team dedicated to making travel safer for everyone.
The predicted salary is between 36000 - 60000 £ per year.
What’s our mission? Protecting travellers – and supporting those responsible for their safety – is our business. We operate 24 hours a day, seven days a week from our 3 operation centres in Australia, Canada, and the United Kingdom, responding to the cries for help we receive from travellers across the globe.
What’s the job? Our Travel Assistance Case Managers are responsible for providing our customers with the after care and logistical problem solving support they need when something goes wrong in their travels. High-performing, empathetic and multilingual, our Case Managers are great at what they do: bringing travellers home safe, or helping them continue on with their travels as needed. Driven and focused, they build strong relationships and deliver accurate, on-time service in high-stakes situations.
In this role:
- You’ll be taking calls from travellers when they get into emergency situations while travelling – whether lost baggage or a medical emergency, you’ll be there to help solve their problem.
- You’ll be focussed on providing a great experience every time – whether for the traveller, family member or provider.
- You’ll use your critical thinking and problem-solving skills to provide tailored advice to real-world problems.
- You’ll provide emotional support and reassurance to travellers in distress, maintaining a calm and empathetic demeanour throughout each call and case.
- You’ll work with our team to locate the nearest suitable doctor, emergency room, medical clinic, dentist, telehealth solution, security specialist, or allied health professional for medical and/or security emergencies.
Travel Assistance Case Manager (Italian Speaking) in Uxbridge employer: Cover More Group
Contact Detail:
Cover More Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Assistance Case Manager (Italian Speaking) in Uxbridge
✨Tip Number 1
Network like a pro! Reach out to people in the travel and assistance industry on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with someone about the role, make sure you can clearly explain why you’re the perfect fit. We want to hear your passion for helping travellers and how your skills align with the job.
✨Tip Number 3
Be ready for situational questions! Think about how you’d handle real-life scenarios that a Travel Assistance Case Manager might face. We love seeing candidates who can think on their feet and show empathy in tough situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals who want to make a difference in travellers' lives.
We think you need these skills to ace Travel Assistance Case Manager (Italian Speaking) in Uxbridge
Some tips for your application 🫡
Show Your Passion for Travel: When writing your application, let us know why you’re passionate about travel and helping others. Share any personal experiences that highlight your empathy and problem-solving skills in travel situations.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Travel Assistance Case Manager role. Highlight relevant experience, especially in customer service or crisis management, and don’t forget to mention your language skills!
Be Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Cover More Group
✨Know the Mission
Before your interview, make sure you understand the company's mission of protecting travellers. Familiarise yourself with their operations and how they support those in distress. This will help you align your answers with their values and show that you're genuinely interested in the role.
✨Showcase Your Empathy
As a Travel Assistance Case Manager, empathy is key. Prepare examples from your past experiences where you've provided emotional support or solved problems for others. Highlighting these moments will demonstrate your ability to handle high-stakes situations with care and compassion.
✨Demonstrate Problem-Solving Skills
Think of specific scenarios where you've had to think on your feet and solve unexpected issues. Be ready to discuss these during the interview, as the role requires quick thinking and effective solutions. Practising situational questions can help you articulate your thought process clearly.
✨Practice Your Language Skills
Since this role requires Italian speaking skills, brush up on your language proficiency. You might be asked to conduct part of the interview in Italian, so practice common phrases and responses related to travel assistance. This will not only showcase your language skills but also your readiness for the job.
