Zurich Cover-More is recruiting a senior Customer Care leader to drive a high-performing team across multiple channels. You will coach colleagues, monitor performance, and ensure service levels meet regulatory and customer expectations.
You will collaborate with Operations, Learning & Development, Complaints, Risk and Compliance to elevate customer experience and deliver improvements while maintaining robust processes and engagement.
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Lead Customer Care Team – Hybrid Role in Uxbridge employer: Cover-More Group
At Zurich Cover-More, we pride ourselves on being a leading employer in the travel insurance sector, offering a dynamic work environment in Uxbridge that fosters growth and collaboration. Our commitment to employee well-being is reflected in our flexible working arrangements, comprehensive health benefits, and a culture that values diversity and inclusion. Join us to be part of a global team dedicated to making a meaningful impact in the lives of travellers while advancing your career in a supportive and innovative setting.
