Case Manager - Travel Assistance (German Speaker) - Copy in Uxbridge

At Zurich Cover-More, we’re proud to be one of the world’s leading travel insurance and assistance providers. Each year, we protect more than 20 million travellers worldwide, making sure we’re there every step of their journey with proactive care, personalised cover and specialist support. Zurich Cover-More partners with many of the world’s best-known brands to deliver more care, more cover, for all.

This role is part of World Travel Protection, our global medical and security assistance business supporting many of Zurich Cover-More’s travel insurance brands. We support both corporate and leisure travellers – helping them avoid risks before they escalate and connecting them with the right experts when emergencies arise. Operating 24/7 from our global assistance centres, we’re always ready to answer the call – wherever in the world it comes from.

What you’ll be doing:

• Our Travel Assistance Case Managers are responsible for providing our customers with the after care and logistical problem-solving support they need when something goes wrong in their travels.
• You’ll be fluent in German (written and spoken).
• You’ll be taking calls from travellers when they get into emergency situations while travelling.
• You’ll be focussed on providing a great experience every time.
• You’ll use your critical thinking and problem-solving skills to provide tailored advice to real-world problems.
• You’ll provide emotional support and reassurance to travellers in distress.
• You’ll work with our team to locate the nearest suitable doctor or medical facility for emergencies.
• You’ll facilitate the payment and guarantee of facility and any required vendor bills.
• You’ll help travellers understand the services we are there to support them with.

What skills and experience you’ll bring on this journey:

• We are looking for team members who have a genuine desire to help people and save lives.
• You’ll have great interpersonal skills and know how to look after travellers and respond with empathy.
• You’ll have strong problem solving and decision-making skills.
• You’ll thrive in a fast paced, dynamic environment and be open to change.
• You’ll have great conflict resolution skills to help customers in stressful situations.
• You’ll need to be available to work four 10-hour shifts per week, across a 7-day rotating roster.
• Ideally, you’ll be professionally proficient in additional languages, however this isn’t essential.
• More than anything else, you’ll have a passion for helping others.

Why you’ll love working with us!

• We value optimism, caring, togetherness, reliability, results-orientation, and forward-thinking.
• We have more than 3000 employees worldwide.
• Job flexibility: Our hybrid approach ensures you can maintain work-life balance.
• Career growth: We’re committed to helping our people thrive through a comprehensive onboarding experience and continuous professional development.
• Take the time you need: We offer regular annual and personal leave benefits along with volunteer leave and a comprehensive paid parental leave scheme.
• Travel and work with us: We support your professional journey and your passion for travel with complimentary travel insurance.
• Investing in your health and your future: We offer a competitive health insurance package with comprehensive mental health coverage.
• Diversity and inclusion: We respect who you are and thoroughly embrace diversity.

Apply today and let’s go to great places together!